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As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind.
In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journey toward becoming AI-ready is not solely about technology adoption but also embedding these capabilities into the organizational DNA. Through rigorous execution of data and analytics fundamentals, leaders can unlock unprecedented business value, drive governance maturity and steer their organizations toward shared success.
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Learn More: Highlights from Gartner Data & Analytics Summit
Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready
Organizations are navigating headwinds from all directions, and in this environment, many are falling behind when it comes to keeping up with the latest technology. When the issue is ignored or mismanaged, and the price to modernize systems becomes insurmountable, enterprises risk being crushed under ?technical debt.?
Gartner VP Analyst Roger Williams, who researches the future of infrastructure and operations, stresses the importance of continuous management over attempting to "spend your way out" of technical debt. He explains that organizations cannot eliminate their debt entirely through retroactive modernization projects. Instead they should work to understand and address the impacts of technical debt on stakeholders to effectively manage it as an ongoing concern rather than a one-time project.
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See More in Gartner Peer Community: Is Technical Debt Necessary for On-Time Deployment?
Read More: Set Up Now for AI to Augment Software Development
As supply chains return to normal following the COVID shortages of the past few years, chief supply chain officers find themselves at an inflection point: balancing efficiency with output.
Ken Chadwick, VP Analyst on the Gartner supply chain organizational development team and author of this year?s Future of Supply Chain report, explains how supply chain productivity creates value for enterprises as a whole. But to do so, supply chain leaders also must incorporate sustainability, technology, AI and the human role into their strategy.
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Download Now: 4 Keys to Creating a Competitive Advantage in Supply Chain
Learn More: See the Latest Supply Chain Insights and Trends
How far does your enterprise want to go with artificial intelligence? Deciding this is what Gartner calls an ?AI ambition? ? and that's the starting point for spotting AI opportunities and executing on your plans.
To help navigate the opportunities and limitations, Hung LeHong, a Gartner Distinguished VP Analyst whose work focuses on how C-level executives can anticipate changes to business models and customer trends caused by digital business, outlines why defining your AI ambition is the first step to setting up a roadmap for implementation. He also discusses the differences between ?everyday AI? and ?game-changing AI,? and how leaders can use the Gartner AI Opportunity Radar to decide which ambitious path is right for their organization.
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Download Guide: Use the AI Opportunity Radar to Define AI Ambition and Get Your Enterprise AI Ready
Download Workbook: Build an AI Strategy: From Setting AI Vision to Executing Value-Driving AI Initiatives
Read More: Executive Resources: What Generative AI Means for Business
One-quarter of executives are in the process of transitioning into a new role at any given time, and 40% say they are likely to move again within two years. If you are a seasoned executive who hasn?t signed up for a fresh opportunity, whether at your current organization or another, you likely will soon. The problem? Executive transitions are very challenging. Today?s economic uncertainty and heightened employee and public expectations make it hard to establish credibility quickly and deliver tangible impact. Plus, the ripple effect of a poor executive transition creates significant risk and expense for both the executive and their organization.
In this episode, Blakeley Hartfelder, Senior Director, Research at Gartner, discusses the reality, challenges and pitfalls of being a new executive, along with tips for establishing a successful transition plan and personal brand. She emphasizes the importance of defining and regularly updating success criteria, adopting a human-centric leadership approach and how the entire C-suite can (and should) support a successful transition.
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Download Toolkit: Get a Fast Start in Your New Executive Role
Read More: 4 Ways to Ensure a New Executive Benefits Your Organization, Immediately
Read More: 4 Secrets to Success for Executives Starting a New Role
Over the past four years, business leaders have had to navigate working from home and returning to the office (several times over), and now, the need for a nimble, resilient workforce. Gartner?s annual future of work trends report provides key insights and actionable strategies to navigate workplace dynamics, which this year run the gamut from managing the impact of AI to employee conflict resolution to the four-day workweek.
In this episode, Emily Rose McRae, a Senior Director Analyst in the HR practice at Gartner, outlines 2024?s nine future of work trends, the themes that have emerged, and how executives and people leaders can develop strategies to better manage their workforce.
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Read More: 9 Future of Work Trends for 2024
Download Toolkit: Next Steps With Gartner?s 2024 Future of Work Trends
In 2023, ThinkCast has covered mission-critical business topics from supply chain disruptions to hybrid work to strategic planning. But one topic has dominated the conversation: generative AI.
For our best-of-the-year special, we?ve focused on three insightful angles you can use to explore generative AI. First, Gartner VP Analyst Svetlana Sicular goes over the basics of GenAI. Then, Afraz Jaffri, Director Analyst and the editor of this year?s AI Hype Cycle, explains why GenAI falls in the peak of inflated expectations. Finally, Tony Sheehan, a VP Analyst focused on education, talks about how teachers, students and educational institutions should approach AI to manage risks and open up new ways of learning.
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Learn More: What Generative AI Means for Business
Download Now: Your AI Strategy Planner
As the end of a transformative year approaches, enterprises are under pressure to determine their approach to generative AI and other technology trends. In this episode, which first aired as part of the Gartner original video series, Top of Mind, Global Chief of Research Chris Howard discusses three broad themes that emerged in the Gartner Top Strategic Technology Trends for 2024. Then he outlines how businesses can move beyond experimentation with what AI could be used for, to a comprehensive implementation plan that ultimately creates enterprise value.
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Watch Now: More Episodes of Top of Mind With Chris Howard
Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends
From remote and hybrid work to quiet quitting and recession fears, the state of employee engagement has been in flux since the pandemic began. Now, HR and team leaders need a new approach to make employees feel connected to their organizations.
In this keynote, originally delivered at Gartner ReimagineHR Conference, GVP Ania Krasniewska Shahidi, and Brent Cassell, VP, Advisory, demonstrate how and why stability, trust and innovation are the cornerstones of a new HR strategy. With 82% of HR leaders facing pressure to scale back or reverse the progress they have made over the past few years, this new framework can help put the focus on what employees and enterprises need to enter their next phase of growth.
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Watch Now: Staying Bold: How HR Can Unlock Human Performance in Any Context
Explore the Conference: Gartner Reimagine HR Conference 2024
While many aspects of enterprises have undergone digital transformation in recent years, corporate strategy remains painstakingly analog. In this episode, we delve into the ways strategy leaders can use digital to inform and execute their planning processes.
David Akers, a research director in Gartner?s strategy research group, explains how executives can incorporate digital elements, such as big data, advanced analytics and artificial intelligence, into corporate strategy formulation, strategic planning and strategy execution to generate proprietary insights, improve decision making and effectively prioritize the organization?s time and resources.
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Download Now: Your Essential Guide to Strategic Planning
Listen Now: Adapt Your Business Strategy in the Face of Disruption
As customer expectations and business models evolve alongside AI, the 2024 Gartner Top 10 Strategic Technology Trends will help you cut through the noise and focus on what can meaningfully impact your business over the next few years.
Each trend relates to one or more key themes for business: protecting and preserving past and future investments, building the right solutions for the right stakeholders at the right time, and delivering value both internally and externally.
In this keynote, originally delivered at Gartner IT Symposium/Xpo?, Global Chief of Research and Distinguished VP Analyst Chris Howard reveals the trends, why they were selected and how business leaders can act upon them going forward.
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Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends
Explore the 2024 Conference: Gartner IT Symposium/Xpo?
In a recent Gartner survey, 64% of CEOs said they view environmental sustainability as a growth opportunity. Coupled with the inclusion of sustainable technology on Gartner?s list of Top Strategic Technology Trends for 2024, it?s clear executives are ready to embrace sustainability throughout the organization.
In this episode, Kristin Moyer, Distinguished VP Analyst in our executive leadership of digital business practice, discusses how executives can, together, unleash the potential of sustainable technology into what she calls ?one of the larger growth opportunities of our time.?
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Download Now: Gartner?s Top Strategic Technology Trends for 2024
Learn More: Sustainable Business Resource Center
Each year, Gartner surveys CEOs, CFOs and other members of the C-suite on their most pressing priorities. We ask, what is causing short-term reactivity? Where is there alignment or disagreement? What trends will drive business for the remainder of this decade?
In this episode, Marko Horvat, Vice President of Research in Gartner?s finance practice, discusses what matters most to CEOs today, how their priorities compare to those of the CFO, the greatest challenges in aligning priorities and what CFOs? ultimate goals are.
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Read: What Matters to CEOs and CFOs Right Now
Learn More: What Makes a Great CFO?
Download Now: Benchmark Your Priorities Against 400 Other Executives
After a journey along the 2023 Gartner Hype Cycle? for Artificial Intelligence, we?ve reached the final two stages: the Slope of Enlightenment and the Plateau of Productivity. Here, technologies have moved past the initial hype, and organizations are effectively putting them to use.
In this episode, Senior Director Analyst Jim Scheibmeir discusses cloud AI services, many of which are low-code, and their potential to transform industries from manufacturing to finance. Then, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year?s AI Hype Cycle, speaks to Gartner?s expectations for the future of AI technologies.
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Watch Now: Gartner Hype Cycles, Explained
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Read: What?s New in Artificial Intelligence From the 2023 Gartner Hype Cycle
Learn More: Gartner Hype Cycle Research Methodology
In the third installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle? for Artificial Intelligence, we descend into the trough of disillusionment. Contrary to popular belief, technologies that reach this phase of the Hype Cycle are not all ill-advised investments; sometimes, the market is adjusting and finding efficient uses for these technologies.
Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year?s AI Hype Cycle, joins us to clear up common misconceptions about the trough of disillusionment, a place where we find what we thought was possible is not. Then Senior Director Analyst Jonathan Davenport weighs in on the current and future states of autonomous vehicles, which sit in the trough on the 2023 Gartner Hype Cycle for Artificial Intelligence.
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Watch Now: Gartner Hype Cycles, Explained
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Read: What?s New in Artificial Intelligence From the 2023 Gartner Hype Cycle
Learn More: Gartner Hype Cycle Research Methodology
In the second installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle? for Artificial Intelligence, we climb to the peak of inflated expectations. Here, we discuss the most talked about ? and possibly overhyped ? technology of the year: generative AI (GenAI).
First, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year?s AI Hype Cycle, discusses the tell-tale signs that a technology has reached the peak of hype. Then, Frances Karamouzis, Distinguished VP Analyst and Group Chief of Research for IT Leaders, explains that while some companies are already using GenAI to create value, its true potential as a transformative technology remains unrealized. Finally, Global Chief of Research Chris Howard posits that GenAI may already be past the peak of inflated expectations, the result of which is disillusionment among its early adopters.
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Watch Now: Gartner Hype Cycles, Explained
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Read: What?s New in Artificial Intelligence from the 2023 Gartner Hype Cycle
Learn More: Gartner Hype Cycle Research Methodology
Welcome to Behind the Hype, a four-part miniseries about the 25 technologies on the Gartner 2023 Hype Cycle? for Artificial Intelligence. In each episode, we?ll explore the different phases of a Hype Cycle, what new innovations are included and when businesses can expect them to start providing real value.
In this episode, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year?s AI Hype Cycle, discusses how the 25 technologies were selected and what broader trends have recently emerged.
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Watch Now: Gartner Hype Cycles, Explained
Learn More: Gartner Hype Cycle Research Methodology
As generative AI continues to capture business leaders? attention, Gartner Global Chief of Research Chris Howard explores the evolution of intelligence, including generative, machine, human, swarm and artificial intelligence. Listen in to learn the capabilities and limitations of each and why understanding this is crucial to unlock the full potential of AI and humans alike.
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Learn More: What Generative AI Means for Business
Watch Now: More Episodes of Top of Mind with Chris Howard
Download Now: Create a Robust AI strategy ? From Plan to Execution
Cybersecurity leaders often find themselves playing catch up, retroactively defending their business against harmful attacks. To avoid this, chief security officers and their teams need to shift their mindsets to better align with other business functions and deliver maximum impact for the enterprise.
In the opening keynote at Gartner Security & Risk Management Summit, North America, Leigh McMullen, Gartner Distinguished VP Analyst, and Henrique Teixeira, Gartner Senior Director Analyst, tackle the four biggest myths affecting cybersecurity today, and share a new way for the function?s leaders to better align their data, tools, staff and controls with business needs.
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Register Now: Gartner Security & Risk Management Summit
Learn More: Your Ultimate Guide to Cybersecurity
Read Now: Top Strategic Cybersecurity Trends for 2023
Generative AI has gripped our imaginations and holds untold potential, but where do we go from here? Chris Howard, Gartner?s Global Chief of Research, is back with new insights from our video series, Top of Mind. He explores how humans relate to machines and why language itself is the key technology that underpins our evolving relationship to AI. He also looks at the promise of generative AI and how we can use it to make better decisions and reach more favorable outcomes.
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Learn More: Gartner Experts Answer the Top Generative AI Questions for Your Enterprise
Watch: More Episodes of Top of Mind With Chris Howard
In Gartner?s most recent CMO Spend and Strategy Survey, 75% of marketing leaders said they feel pressured to do more with fewer resources. With economic headwinds, the rise of generative AI and a new focus on marginal growth, many CMOs and their teams are taking on increased responsibilities to show their value. But more is not always more when it comes to engaging with customers through digital marketing.
In this opening keynote from the Gartner Marketing Symposium/Xpo? 2023 conference, Gartner VP Analysts Lizzy Foo Kune and Carlos Guerrero explain how marketers have used productivity and responsibility to shield themselves and their departments from budget scrutiny. However, there is a better system for marketers to show value and deliver growth: catalytic marketing. This new and meaningful way to engage with customers delivers profitable growth without always feeling the need to do more.
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Watch now: Marketing?s New Directive: Resist the Tyranny of More
Register now: Gartner Marketing Symposium/Xpo 2024
Download now: The State of Marketing Budget and Strategy in 2023
Coming off the seismic shift to virtual learning during the pandemic, education is facing another wave of transformation, this time from technology. Although the rise of generative AI ? specifically ChatGPT, a large language model (LLM) and example of generative AI ? has many educators worried about plagiarism, it actually holds the potential to revolutionize the way students learn and academic institutions operate.
According to Tony Sheehan, a Gartner VP Analyst focused on education, generative AI tools can make large swaths of information accessible in ways we never imagined. Educators and institutions first need to build trust in the technology and determine how to handle short-term anxieties. Then students can learn how to interact with generative AI tools, and use them to emphasize creativity and improve their time management to learn more efficiently.
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Download Now: Your Detailed Guide to the Gartner Top Technology Trends 2023 in Higher Education
Download Now: See the 2023 Gartner Top 10 Strategic Technology Trends
In this bonus episode of ThinkCast, Chris Howard, Gartner?s Global Chief of Research, explores how and why the generative AI application ChatGPT has taken the world by storm. He also dives into the opportunities and pitfalls of generative AI and the crucial role humans will play in harnessing this emerging technology.
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Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises
Watch Now: Ask the Experts: The Impact of Generative AI
According to Gartner research, there was a 33% increase in demand for software engineering roles in 2022. And although there is a lot that goes into becoming a world-class software engineering organization, the payoff in growing your digital business and winning customer loyalty is substantial.
Mike Gilpin, Managing Vice President in Gartner?s Software Engineering practice, says it?s a never-ending battle to out-innovate your competition and respond to disruptors in the market. In this ThinkCast episode, he covers how investing in hard-to-find skills and competencies, and shifting culture and leadership style can enable innovation with technology and positively impact the digital experience.
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Download Now: How to Prove the Business Value of Software Engineering
Learn More: What Is Platform Engineering?
According to Gartner research, only 29% of strategy leaders believe their plans change quickly enough in the face of unforeseen change. In just the past few years, enterprises have had to navigate a global pandemic, economic volatility and generative AI ? cosmic shifts that can affect everything from budgeting to staffing to supply chain. A nimble strategic plan is crucial for businesses to come out the other side unscathed ? or better.
But, according to David Akers, research director in Gartner?s strategy research group, business leaders have always dealt with upheaval. In this episode, he covers why the latest disruptions are more unsettling than those of the past and exactly what tools you need to create a strategic plan that will adapt to and stay relevant through the next round of unpredictable but inevitable business disruptions.
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Download template: Build a Better Strategic Plan for Your Function
Read now: Survey Signals Pause-and-Pivot Year for CEOs
Chances are, you?ve heard a lot about ChatGPT in particular and, more broadly, generative AI over the past few months. As the technology and its adoption continue to rapidly develop, we?re joined by Gartner VP Analyst Svetlana Sicular, who works at the intersection of data and AI, to discuss the particulars of generative AI. In this episode, she covers generative AI?s potential to create designs or objects that humans may have otherwise missed. She also addresses the various use cases for generative AI and its ability to prove technology can be both transformational and a creative genius.
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Learn More: Beyond ChatGPT: The Future of Generative AI for Enterprises
Learn More: Your 7 Biggest ChatGPT Questions Answered
Watch: Beyond the Hype: Enterprise Impact of ChatGPT and Generative AI
When it comes to elite team and personal performance, Nicole Malachowski, the United States Air Force?s first female Thunderbird pilot and a combat veteran, is best in class. After a tick-borne illness left her unable to walk, talk, read or write, Nicole left behind her distinguished career of service, but during her rehabilitation, she found a new purpose. In remembering and retelling stories of her as a military commander and leader, she discovered these moments held universal principles and actionable takeaways for organizations, industry leaders and their teams.
Nicole, who will give the keynote at Gartner Marketing Symposium/Xpo? this May, speaks to business leaders and audiences around the world about rethinking their challenges and learning to maximize human performance in the process. Tune in to this episode for her insights on redefining success, embracing vulnerability and reinventing yourself.
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Discover: Gartner Marketing Symposium/Xpo? 2023
Download: Define the Leadership Vision for Your Role
Download: Build a Better Strategic Plan for Your Function
For technology providers, product strategy continually evolves to account for:
Increased reliance of people and enterprises on technology Emergence of new technologies Impact of macro forces, such as growing demands for sustainability
In this episode, Ephraim Baron, a Senior Director within the Gartner for General Managers team, discusses how the democratization of technology expands digital responsibility and capabilities beyond IT, and moves actual technology purchasing decisions away from IT. He also addresses how both B2B and B2C companies must appeal to clients who interact with technology in their daily lives ? and what technology providers can do to sell and deliver in exactly the manner their clients expect.
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Learn More: 4 Ways the Tech Market Will Change for IT Companies in 2023
Download: Top Trends for Tech Providers in 2023
Watch: The Gartner Top Trends for Tech Providers in 2023
Last year?s dominant work trend was quiet quitting ? the idea that workers are over going above and beyond their required duties. But with the changing economic climate and many organizations looking to avoid adding headcount while increasing capabilities, 2023 has seen the rise of quiet hiring.
So what is quiet hiring exactly, and is it a new idea at all? Here to answer these questions and more is Emily Rose McRae, a Senior Director of Research in our HR practice. In this session, which originally aired on Gartner?s LinkedIn channel, Emily explains how we?ve seen quiet hiring manifest before, how it can benefit organizations and how, contrary to popular belief, it can be a win for employees, too.
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Download: HR Toolkit: Tackling 2023 Future of Work Trends
Learn More: Why Quiet Hiring Is a Win-Win for Employers and Employees
Discover: Future of Work Reinvented
Read the news or jump on social media on any given day, and you?re bound to hear about some new technology or innovation that promises to alter your life. But what will genuinely disrupt the status quo? Here to discuss the seven digital disruptions you might not see coming between now and 2027 is Distinguished VP Analyst and Gartner Fellow Daryl Plummer, who presents this list annually at Gartner IT Symposium/Xpo? conference.
From working in the metaverse to technologies becoming disposable, we dive into this year?s disruptions, how leaders ? especially CIOs ? should respond to them, and the common mistakes we don?t want to see you make.
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Discover: Gartner IT Symposium/Xpo 2023
Watch: 7 Disruptions You May Not See Coming in 2022-2027
What do gold standard supply chain organizations do differently? For starters, the chief supply chain officer (CSCO) is viewed as a strategic business partner, which is only the case at 47% of organizations. A resilient and agile supply chain requires strong alignment between the CSCO and their C-suite peers. But that?s not all.
In this episode, Jennifer Loveland, a Senior Director Analyst within the supply chain team at Gartner, discusses the four critical reinventions high-performing supply chain organizations are implementing to combat disruption in the short term and how two trends in particular have serious potential to impact supply chain revenue in the long term.
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Download: Future of Supply Chain eBook
Discover: Gartner Supply Chain Symposium Xpo 2023
Organizations are facing massive internal and external challenges, such as supply chain disruptions, persistent inflation and labor shortages. While modern businesses need to align strategy, technology and workforce management, the key to fortifying yourself against these obstacles may lie in IT infrastructure and operations.
This episode features Douglas Toombs, a VP Analyst for Infrastructure & Operations and keynote speaker at this year?s Gartner IT Infrastructure, Operations & Cloud Strategies Conference. In this interview, Douglas explains that I&O not only affects people, processes and technology but also how leaders can align all three to create an innovative ecosystem to help their organizations withstand emerging headwinds.
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Read: A Cost Optimization Strategy for I&O Leaders in Uncertain Times
Learn: What Any Leader Needs to Know About Cloud Computing
Discover: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2023
Watch: Opening Keynote, Gartner IOCS 2022
As economic conditions sour, leaders may be tempted to take back more control over work ? by, for example, mandating a rigid return to the office. Our data shows that would be a big mistake.
In this episode, Caitlin Duffy, Director of Research for Gartner?s HR practice, offers guidance on exactly which hybrid work model is most successful ? based on Gartner?s survey of 400+ employees and leaders of organizations around the world who have worked consistently under some kind of hybrid-work model since the beginning of the pandemic.
She discusses how to:
Understand the current state of hybrid work Create a ?human-centric? work model Prioritize employee well-being Rethink your assumptions about the long-term sustainability of hybrid work
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Download: Evolve Culture and Leadership for a Hybrid World
Explore: The Future of Work Reinvented Resource Center
Discover: The 9 Future of Work Trends That Impact Your 2023 Strategy
This year, Gartner ThinkCast covered topics on the forefront of business and technology leaders? minds. Now, as 2022 rolls to a close, we?re looking back at some of our most popular and thought-provoking conversations of the year.
First, Alexander Bant, Chief of Research for CFOs at Gartner, details nine key actions financial leaders can take today to continue to drive agility and digital transformation ? and successfully navigate the next 12 to 24 months.
Then, Melissa Davis, VP Analyst at Gartner, advises Gartner clients on the use of customer analytics, shares details about a few of the Gartner 2022 Hype Cycle? snapshots for emerging technologies, all of which are poised to drive massive transformation in the public and private sectors and earn a whole lot of consumer attention.
Finally, Andrew White, Distinguished VP Analyst, and Sarah Turkaly, Senior Principal, Advisory, both at Gartner and whose research focuses on data and analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership?s mission-critical priorities.
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Download: Gartner?s Essential Guides for Effective Decision Making
CIOs are increasingly expected to demonstrate that their investments in business digitalization and information technologies can deliver immediate top-line or bottom-line benefits.
In this episode, Janelle B. Hill, Distinguished VP and Chief of Research for Gartner?s CIO practice, offers guidance to CIOs on showing how their investments are accelerating growth beyond what was previously possible with people and machines, creating ?digital dividends.?
Key actions she discusses include:
Prioritizing the right digital initiatives Creating an outcome-driven set of metrics Partnering with business-led fusion teams Tapping unconventional talent pools to accelerate impact.
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Download: Gartner 2023 CIO Agenda eBook
Explore: Upcoming CIO Conferences
Discover Gartner BuySmart?: Streamline your tech purchase from start to finish.
Technology trends are expected to impact enterprise strategies in the coming three years by enabling organizations to address four key priorities:
- Optimizing resilience, operations or trust
- Scaling vertical solutions, product delivery or everywhere
- Pioneering customer engagement, accelerated responses or opportunity
- Pursuing sustainable technology solutions
In this episode, David Groombridge, a Distinguished VP Analyst within the IT Leaders and Technical Professionals team at Gartner, discusses the top strategic technology trends that are critical to understanding how to optimize, scale, pioneer and pursue a sustainable technology roadmap. The intent is to assist in the development of relevant roadmaps to enable reliable and sustainable business growth and outperform the competition.
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Download: Your Detailed Guide to the 2023 Gartner Top 10 Strategic Technology Trends
Explore: Gartner IT Symposium/Xpo?
Enterprise technology purchasing has changed and continues to evolve, but whether that evolution occurs rapidly enough to meet the demands of digital transformation remains to be seen.
A 2022 Gartner survey revealed that 62 percent of recent technology purchases failed to meet respondents? expectations; only 13 percent said that their purchase both met their expectations and that they did not settle when it came to making their final technology selection to purchase. Still, 85 percent of respondents said they received value from their purchase. What?s behind this disconnect between satisfaction and perceived value? Most often, the answer can be found in the technology purchase process.
In this episode, Hank Barnes, Chief of Research on the Gartner Tech & Service Provider team, who focuses on enterprise technology buying behavior, speaks with ThinkCast?s host Karen Stokes Lockhart, Expert Partner, about the challenges tech purchase teams face, how to navigate increasingly complex purchase processes and when to ask for help.
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Download: 2023 CIO Agenda: 4 Actions to Ensure Your Tech Investments Pay Digital Dividends
Discover Gartner BuySmart?: Reduce risk and optimize spend on your next tech purchase.
Today, I&O leaders encounter many opportunities to drive change across all facets of their broader organizations. How can IT infrastructure and operations (I&O) deliver rapid transformation across all industries, meet increased need for productivity and remove organizational friction or barriers to change?
In this interview, which first aired on the Gartner Live video channel on YouTube, Daniel Betts, Senior Director Analyst at Gartner, covering DevOps, PlatformOps and DevSecOps, and Roger Williams, VP Analyst at Gartner, covering configuration management database and IT asset management, discuss the trends in automation and platform engineering fueling the next stages of digital transformation. They also provide a preview of the keynote themes planned for Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022, ?Leading the Next Phase of Growth,? which will be held December 6 ? 8, in Las Vegas, NV.
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Register: Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2022
Download: Your Detailed Guide to Platform Engineering and Other 2023 Gartner Top 10 Strategic Technology Trends
What is the metaverse? Where is it heading next? Businesses, consumers, finance and the public sector all stand to gain from the many opportunities and new approaches to engagement offered by the metaverse. First, early adopters should understand how to prepare and all that?s required to get started.
In this episode, Tuong Nguyen, a Director Analyst with the Gartner Emerging Technologies and Trends team, who leads research on immersive technologies, metaverse, computer vision and more, speaks with Robert Hetu, a VP Analyst with the Gartner Retail Industry Services team, to relay answers to early metaverse questions around purpose, technology and expectations.
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Download: Your Detailed Guide to Gartner Top 10 Strategic Technology Trends 2023
Discover: The Gartner 2021-2023 Emerging Technology Roadmap
NFTs, cloud sustainability and autonomic systems each represent various stages of the hype cycle framework ? from Innovation Trigger to the Trough of Disillusionment, and beyond. Why does Gartner expect those technologies will significantly affect business, society and people over the next two to 10 years?
As organizations prepare for the next wave of digital transformation, leaders are also navigating talent shortages, ESG ? environmental, social and governance challenges ? and a rapidly shifting cybersecurity landscape.
This episode features two segments that dive into both themes: First, Melissa Davis, a VP analyst who advises Gartner clients on the use of customer analytics, will share details on a few of the Gartner 2022 Hype Cycle for Emerging Technologies that will drive massive transformation in the public and private sectors, and a whole lot of consumer attention. Then, in an interview first published by our sister channel Gartner Live video, Gartner analyst and 2022 IT Symposium/XpoTM Conference Chair Rita Sallam, Distinguished VP Analyst Tina Nunno and VP Analyst Daniel Sanchez Reina, share a preview of the upcoming event?s keynote, and why each of these issues weigh so heavily on IT leaders today.
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Discover: Gartner Conferences 2022-2023 Calendar
New Gartner research reveals that 89% of sellers report suffering burn-out, and current levels of seller attrition simply are not sustainable, but there are ways to boost and maintain seller motivation ? even improve seller performance ? despite economic pressures and other challenges that fall well outside sales leaders? control.
In this episode ? originally aired by our sister show, ?The Gartner Sales Podcast? ? Doug Bushee, senior director analyst covering Gartner?s Sales Enablement Key Initiative, and Betsy Gregory-Hosler, a senior research director for Gartner?s Sales Research Practice, cover the latest findings from Gartner?s Sales Motivation Survey with Alice Walmesley, a director in Gartner?s Expert Advisory team who works closely with cross-industry sales leaders providing quantitative- and research-backed guidance in critical decision areas. Walmesley details the concept of seller ?drag,? and why sales leaders should consider impacts on drag separately from seller drive, as well as ways to diagnose and treat ?drag? through a more holistic, organizational approach.
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Download: How to Motivate and Retain Your Sales Team: 3 Ways to Focus Seller Energy on Growth
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The 2008-2009 recession brought several key learnings to light for businesses long after they entered recovery. First among those lessons: Executive leaders who took bold, decisive action at the very start of economic contraction saw the greatest gains against their competitors post-recession.
While many business and financial leaders looked forward to relief from burnout and a return to normalcy coming out of the pandemic, instead they now face new stresses: recession risks, talent shortages, and increasing pressure to tighten spending. In this episode ? originally aired by our sister show, ?CFOs? Autonomous Future, The Gartner Finance Podcast? ? Alexander Bant, Gartner?s chief of research for CFOs, dives deeper into the data, key lessons and takeaways from organizations that successfully navigated the 2008-2009 recession, and details nine key actions financial leaders can take today to continue to drive agility and digital transformation, and successfully navigate the next 12 to 24 months.
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Download: 9 Actions for Winning Through a Recession: A 2022?2023 Playbook
Subscribe: CFOs? Autonomous Future, The Gartner Finance Podcast
Since 2020, the pandemic, social justice movements and other significant global events have hastened the evolution of consumer or audience expectations ? and criticisms ? of social media. Consumers no longer scroll passively through channel feeds, and brands can no longer consider social solely a distribution channel for content.
Businesses and organizations that engage in social media without an up-to-date audience- or community-specific strategy risk diminishing channel impact and ROI, and losing customers. In this episode, originally broadcast on #Hashtags: The Gartner Marketing & Communications Podcast, Dorian Cundick, a vice president with the Gartner for Marketers Advisory Team, and Amber Gallihar Boyes, a director analyst who works with CMOs and heads of communication, discuss the unique expectations for distinct social channels, why and how audience expectations tend to shift, and the organizations that achieved successful engagement, thanks to highly intentional approaches to community building and audience activation.
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Download: Digital IQ: Social Marketing Benchmarks
Subscribe: #Hashtags: The Gartner Marketing & Communications Podcast
Maintaining current margins in profitability while also achieving targets for sustainability, speed and innovation, often mean the difference between success and lackluster performance. Supply chain leaders are increasingly required to make faster, more accurate decisions, in real time. Environmental, social and governance issues round out the many focal areas competing for leading CSCOs? attention. What sets the world?s leading supply chain organizations apart from their competitors?
In this episode, originally broadcast on The Gartner Supply Chain Podcast, Mike Griswold, a Research VP on Gartner?s Consumer Value Chain team, and Caroline Chumakov, a Senior Principal Analyst on the Talent and Sustainability team, break down the four macro trends informing supply chain evolution, the rise of the ?chief ecosystems officer? and key insights and takeaways for businesses of every size.
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Download: The Gartner Supply Chain Top 25 for 2022
Subscribe: The Gartner Supply Chain Podcast
Sixty-three percent of CFOs believe this inflationary period will last at least 12 months, according to Gartner research, which means the financial and economic reality businesses face isn?t going anywhere anytime soon. And on the horizon is a possible recession ? something that business leaders find themselves preparing for, or should if they?re not already.
In this episode, Alexander Bant, Chief of Research for CFOs at Gartner, and Brian Kropp, a Distinguished Vice President of Research who oversees the research, tools, services and support that Gartner provides to HR leaders, discuss how organizations can not only weather these current macro forces, but also harness opportunities to drive profitable and efficient growth.
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Download: Evolve Culture & Leadership for the Hybrid Workplace
Watch: Gartner Panel: Top Inflation Concerns for 2022 and Beyond
Watch: The CFO?s Playbook for Enhancing Profitability & Driving Digital Acceleration
You?ve likely heard the phrase ?enterprise value model,? but how many of us know exactly what it means ? and how to use it to our organization?s advantage? Especially in today?s business environment, which is full of conflicting variables, discontinuity and disruption, we?ve discovered that traditional return-on-investment models fail to properly account for non-financial variables that are critical to value creation.
In this episode, Rita Sallam, a Distinguished VP Analyst and Gartner Fellow on the Data and Analytics team, and Donna Scott, a Distinguished VP Analyst in Gartner's Office of the CIO Research, join us to break down a new enterprise value equation that offers leaders a fresh way to view the decisions they make in terms of the impact those decisions deliver to various stakeholders and the value the organization realizes in return ? not just in the here and now, but also so far as the long-term health of the business.
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Download: 9 Rules for Demonstrating the Business Value of IT
Download: 3 Strategic Actions for Success for Executives
Read: Is Your Enterprise Value Model Undermining Your Ambitions?
According to our research, 76% of CIOs and 61% of CEOs believe that demand from machine customers will become significant in their industry by 2030. On average, these leaders predict that by that date, over 21% of their revenue will come from machine customers. This suggests a market shift twice as deep and twice as fast as the arrival of e-commerce has been.
In this episode, Senior Director Analyst Uma Challa and Director, Analyst Brian Weber, both of who sit in Gartner?s customer service practice, join us to discuss the rapid rise of machine customers and how it will affect leaders across customer service, marketing, sales, data and analytics, IT, and more.
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Download: The Future of Customer Service: 5 Emerging Trends To Watch
Watch: How the CMO Role is Changing to Be More Customer-Centric
Every business likes to claim that it is ?data-driven? or at least ?data-informed,? but too often, that?s not the way things actually work. Data is relegated to an IT function, siloed and, in some cases, boils down to simply producing more reports and dashboards. There is, however, a better way, and it relies on successfully linking data to business outcomes.
In this episode, Andrew White, a Distinguished VP Analyst for Data and Analytics, and Sarah Turkaly, a Principal, Advisory for Data and Analytics, outline how you can use the Gartner Value Pyramid to break down silos, reengineer key decisions and align data with leadership?s mission critical priorities.
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Learn More: Gartner Data & Analytics Summit
Download: Gartner?s Essential Guides for Effective Decision Making
This year?s Gartner?s CEO and Senior Business Executive Survey reveals that environmental sustainability has become a top-10 business priority for the first time ever with more than triple the CEOs citing it than just one year prior. Meanwhile, social responsibility and ESG emerged as the second-largest contributor to CEO focus on corporate issues, increasing 50% year over year.
Here to analyze why sustainability has come to the forefront, how business leaders can advance their sustainability strategies and common pitfalls to avoid are Kristin Moyer, a Distinguished VP Analyst in Gartner's Executive Leadership of Digital Business Growth Strategies practice, and Sarah Watt, a Research Vice President on the Talent and Sustainability team.
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Explore: Sustainable Business Strategy for a Positive Social and Environmental Impact
Watch: Progress from Strategy to Action on Sustainability
Watch: Sustainable Agriculture: A View From Bayer?s Supply Chain
Especially if you work at a large, traditional organization, it?s important to find ways to think more creatively ? and drive the actions that come out of these new ways of looking ahead. Your ? and your company?s ? success depends on it. And that?s where a new approach we call ?rogue thinking? comes in.
Here to discuss the newest research on the practice, how to become a rogue thinker, and the many benefits behind it are Penny Gillespie, a Vice President and Gartner Fellow in our Customer Experience and Digital Commerce team, and Whit Andrews, a Vice President and Distinguished Analyst in our Applications and Software Engineering Group. Press play to learn from innovative organizations, understand where others get tripped up and discover seven daily actions to become a rogue thinker.
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Download: 3 Strategic Actions for Successful Leadership
https://gtnr.it/3HdILnG
Download: New Ways to Organize for Collaboration and Speed
https://gtnr.it/3EPntgx