Command Control Power: Apple Tech Support & Business Talk

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

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-Today we welcome Justin Esgar of Virtual Computers and The ACES Conference.

-Justin gives us his full review of Vision Pro.

-Joe gets practical about flying with a Vision Pro.

-Justin recommends a book called MSP Secrets Revealed (he happens to be in it as well).

-He does not recommend crying while wearing a Vision Pro.

-Our show now uses Streamyard, which Justin highly recommends.

-ACES Conference is back live!

-This is not a technical conference. Rather, it?s more about improving the ways we run and profit from our MSP practices.

-Justin tells us about many of the great names that will be in attendance, as well as Apple and other sponsors.

-Super Ops is giving away an Apple Vision Pro at ACES Conference!

-There will be great swag given away and, as Joe mentions, the hallway sessions.

-This is the 10th ACES Conference!

-Justin tells us why he started, and continues to run this conference.

-All sponsors have some requirements from Justin - no roadmaps.

-Make yourself accountable when you are there. Make the best use of your time.

-We talk about the ACES Mastermind Program. They group meets regularly to help each other accelerate growth of their businesses.

-Use the code commandcontrolpower for 10% off the ACES Conference!

-They are also offering a travel stipend. If your cost of travel is $650 or more ACES will help make it more accessible to be there.

-If the content doesn?t draw you in, come for the skiing!

-Both Joe and Adam Rice have their anniversaries during ACES.

THANK YOU TO OUR PATREON SPONSORS!

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-This week we welcome Jason Harrison, of Harrison Tech Consulting.

-He is also heavily involved with NSITSP (National Society for IT Service Providers).

-Jason takes us through the history of his consulting practice, where he handles a variety of operating systems.

-We discuss how IT support is not just supporting the endpoint anymore. You have to be a security expert as well.

-Jason says this is also where the NSITSP comes in.

-The idea of NSITSP is that our industry wasn?t represented well. It is a completely member driven organization that aims to establish high standards and ethics and improve the credibility of IT providers.

-The other aspect of the organization is that legislation is inevitable, and it would serve all of our best interests to be a part of crafting that legislation.

-Sam curiously asks about their code of ethics.

-Compare our industry and ethics to that of a locksmith who may have privileged access and has to have their own code of ethics.

-Want to get involved? Visit NSITSP and look at the membership and volunteering options.

-Switching gears, we get into a conversation about cloud vs private data storage.

-Understand the lack of regulation around cloud data storage.

-Jason uses Kerio Connect and Kerio Control for private cloud setups.

-Just call Jason ?Mr. On Premises.?

-Some of the questions to ask a client are their tolerance for risk, exposure, and speed needs.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Has Sam really not backed up in an extraordinary amount of time?

-This sparks a discussion about backup policies in general.

-We talk about the 3-2-1 backup strategy and how relevant it still is.

-Joe shares a client story about how a calendar syncing app removed calendar history.

-If you?re a consultant, finding a backup service with affiliate options can be beneficial financially.

-We are constantly fighting the good fight about keeping macOS and hardware up to date.

-Joe charges a fee for working with unsupported Mac computers.

-There is a difference of what we will support, depending on residential vs business clients.

-How reliable is Time Machine?

-We share some details from our rates and plans survey. Join us on Patreon to hear more.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Celebrate 40 years of the Mac with Sam Valencia, Jerry Zigmont, and Joe Saponare, seasoned Apple Consultants Network members. These tech experts share 20+ years of experience through discussions on: solving tech support mysteries, hilarious client stories, and the Mac's impact on technology and culture. Joining them are Chris Hawver, Tim Pearson, Ted Freitas, and Steve Sorbo for a nostalgic journey.

-Today we will cover Installomator - an excellent Github project originally designed by Armin Briegel, creator of scriptingosx.com and friend of the show.

-To help further that discussion, we welcome Isaac Ordonez, Director of Technology at Mann Consulting.

-Isaac handles a number of different instances and has a lot of experience in Installomator.

-He gives us the breakdown of how Installomator can benefit your fleet. Namely by helping to manage updates.

-Starting out in high school, Isaac has been managing Mac computers for a number of years.

-The days of imaging long behind him, he knew he needed an updated approach to package management and updating applications.

-Isaac talks about ?recipes? and how Installomator finds application versions and can help deliver using an MDM.

-The benefit of running from something like Jamf is that the script doesn?t have to be at rest on the client workstation.

-The Installomator channel in the MacAdmins Slack is an incredible resource for support that Isaac contributes to.

-Big shout out to Adam Codega and Sóren Theilgaard!

-Installomator has a print log function. Isaac takes advantage of that by writing all of his instances to a central log.

-They write their logs to Data Dog.

-Sam talks about how he leaned on Sóren to assist with his first Installomator deployment.

-Jerry wants to know more about Swift Dialog.

-Forcing updates for App Store apps is unmanageable. When there are packaged versions, it helps to go that route with something like Installomator.

-If you need assistance getting Installomator off the ground and/or managing, reach out to Isaac?s team at Mann Consulting.

-We have recently completed our rates survey. Stay tuned for more information.

-Jerry wants to know what has changed about our businesses for the better.

-Recurring fees have been a tremendous change for him.

-He also purchases a 2023 Mac Mini to filter out his spam emails. He uses SpamSieve to filter out junk mail.

-MacAdmins Slack has a for sale channel.

-Jerry also uses the new Mac mini for home automation.

-Joe & Sam discuss their automations as well.

-For 2024, Sam has been leaning into automation (no reference to the above). Using tools like Setup Your Mac, coupled with a setup guide, has made new user setup virtually hands off for IT.

-Another great open source tool called SYM Helper has made the script configuration much, much easier.

-Joe has some excellent points about certain features that would be great to be a function of MDM and not things we have to find open source solutions for.

-Because of confusion of updates vs full version upgrades, Joe & Sam had to disable their Nudge update prompts.

-Sam had a real problem with AWS VPN on Sonoma that he could not sort out. Once he did, he packaged up the solution and placed it in Self Service for users to correct themselves.

-Joe mentions how he permanently closed his office.

-Joe uses a recovery company called Data Savers, which Jerry has never heard of.

-Both Jerry & Joe have affiliate sites for some of their partner programs. Sam needs to purchase some domains?

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry was recently studying for the Apple Device Support Exam when he discovered Handoff was not working properly.

-Handoff and Universal Clipboard are features of Apple?s Continuity.

-Eventually, signing out of iCloud on both devices and signing back in corrected the issue. As an aside, he had to turn off ScreenTime in order to sign out of iCloud.

-An alternative solution, via this YouTube video resolved Universal Clipboard for most by running this command: defaults write ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled 1

-Joe is very happy with the new iPhone and the Max size.

-He talks about the new Action button. His three favorite actions are easier ways to activate the flashlight. the camera, or begin a voice recording.

-Jerry goes for the larger screen just to avoid enlarging the default font size.

-Do you use the Always-On display?

-As people ?surrender to the cloud?, there is less of a need for local storage solutions.

-Promise and OWC are two common options that we see out in the field.

-A new topic arises - how much do we want to rely on cloud storage?

-A marketer leaves Joe a poem after multiple attempts to reach him.

-Jerry & Chat GPT create a reply.

-After the closing bell, Joe gives us the results of the YouTube advice he followed from Jerry.

Alternative solutions for fixing Handoff:

Disable Handoff in System Preferences

Open Terminal and run: rm ~/Library/Preferences/com.apple.coreservices.useractivityd.plist

Keychain Access ? delete "handoff-own-encryption-key"

Restart in Safe Mode (hold Cmd+R to do that)

System Prefs ? Enable Handoff

Reboot

-We are pleased to welcome back Chad Swarthout, founder & CEO of Alectrona. We also have the pleasure of welcoming Ryan Ball, Director of Engineering at Alectrona.

-Chad was on the show back in 2019

-We discuss the road Alectrona has taken since back in 2019.

-Chad had the insight to go fully remote and close his office prior to the pandemic of 2020.

-A majority of their clients have offsite employees as well.

-All of the clients Alectrona has taken on since the pandemic have been all over the country.

-Jerry wants to know more about how they acquire clients outside of their local area.

-They tend to try and meet with customers on a regular basis to keep in contact and be aware of what needs changes.

-Chad talks about how they found a need for patch management in many of their Jamf engagements.

-From there, Alectrona Patch was born

-Ryan gets into the details of how Alectrona Patch works, mainly by the use of a configuration profile.

-Multiple times a day, they system polls for product updates to have them ready for update deployment.

-They account for a variety of installer formats like DMGs, PKGs, and zip files.

-Alectrona Patch is meant to by deployed via MDM.

-Learn more at https://www.alectrona.com/patch

-Alectrona Patch is on a monthly consumption model. $2.50/Mac per month up to 199 Mac computers. For larger needs, reach out to their team for pricing.

-Monthly pricing is based on how many unique devices are reaching out to their content server.

-Ryan & Chad talks about the back end details of how the tool works.

-Joe wants to know if Dolly Drive is supported.

-Another tool that Alectrona offers is called Migrator

-Migration Assistant has caused issues in business environments so the Alectrona team wanted to create a replacement for offsite users to seamlessly migrate to a new computer.

-This also sped up the return rate for previous computers.

-Jerry wants to know about white labeling, which the Alectrona products can support.

-You can reach out to the team about Alectrona Patch by visiting their MacAdmins Slack channel.

THANK YOU TO OUR PATRON SPONSORS!

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Command Control Power has created an anonymous rates and plans survey. You can also learn more at our MacAdmins Slack channel. This will be a great way to better understand where your current rates, plans, and software stack stand in comparison with your fellow consultants. The survey can be filled out anonymously by anyone, regardless of Patreon status. We will discuss the results of this survey on an upcoming Patreon show. However, if you decide to participate in the survey, you can provide a contact email to receive results as well. We look forward to hearing from you!

-Sam received an unprompted positive email from a customer.

-Jerry talks about a recent client loss.

-Joe is growing tired of clients that don?t engage on a regular basis and then need immediate help.

-Legacy clients that have personal contact information is still a danger zone. We need to learn to set boundaries.

-AirTags are on sale for the holidays.

-Joe recommends the KeySmart Smart Card as an AirTag alternative.

-He has also been dealing with bad or faulty ThunderBolt cables.

-We talk Instagram hacks and security processes of Meta

-Jerry has a client with an internal IT department that was a little too eager about Apple security updates that were not relevant to them.

-Dealing with the latest model specific macOS updates is a challenge with tools like Nudge.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-This week we welcome Adam Burg, founder of CALSO Technologies and Command Control Power Patreon sponsor.

-Adam shares the story of his consulting career.

-CALSO is an acronym for the members of his family.

-Partnering with key vendors made it simpler to manage his clients.

-They manage clients as small as 2 up to 50 users.

-MDM, email backup & archiving are key components to his MSP stack.

-The MacAdmins Slack is a major source of help. Adam can be found as MacDadmin.

-Adam hosts the Los Angeles Mac Admins Meetup.

-Adam?s kids love the Command Control Power theme songs.

-?There?s no substitute for being there?. -Joe Saponare

-Adam talks about his team, including his wife, who is a co-owner, and a contractor/employee that he relies on heavily.

-Taking a job can sometimes mean you need to rely on others that have the expertise to get the job done.

-Adam talks about traveling with the family on work trips, and finding time to get away on hikes.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry has a client with an Acrobat Pro issue that he?s seen before.

-Clients that Google answers try to offer their own advice.

-Some people expect things for free.

-Even with car features, some tracking features bother users.

-Jerry is thrilled to have Nudge working in Addigy for managing macOS software updates.

-Jerry sees an odd message that says ?Failed to personalize the software update?.

-In general, software updates still seems to require third party options to work smoothly.

-The difficulty when clients misconstrue something you told them?

-Joe shares some thoughts on the latest Apple hardware and his client needs.

-Both Jerry & Joe have the new iPhone 15 and they provide their feedback.

-If you are selling your old iPhone, The Scripting OS X newsletter references some good advice from Apple about purchasing a used iPhone.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-We are pleased to welcome Mike Bombich, creator of Carbon Copy Cloner.

-He tells a story of losing data that inspired his creation of Carbon Copy Cloner.

-Mike spent 8 years as a creative with Apple.

-CCC was initially donation-ware.

-He never wanted to put any barrier between you and your data.

-macOS Big Sur started the downfall of bootable backups.

-Mike talks about how that affected CCC and his customers.

-We talk about Time Machine?s reliability and alternatives to built in solutions.

-Mike is not a fan of backing up to disk images.

-Jerry talks about the new Quick Updates feature of CCC.

-Mike talks about his feelings on cloud storage.

-Migration Assistant is another hot topic and we get into methods of restoration.

-Mike has always had a concern about releasing software that can delete data.

-We love the fish (it?s a tuna!) that guides us to privacy settings.

-He shares a bug from the Mojave days that affects helper tools, that has now been corrected in Ventura.

-Carbon Cooy Cloner?s update will not be subscription based.

-Check out the latest release of Carbon Cooy Cloner and the list of new features.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-The Andy Esposito story from an ACEs conference event long ago is the gift that keeps on giving.

-Jerry gives a shout out to our friends at TidBITS Content Network.

-Dave Hamilton of Mac Geek Gab mentioned blazing fast ThunderBolt cables from Leirui. Available on Amazon.

-Joe has some personal experience with Nudge and AppleScript automation from macsudo.com.

-Joe wants to do some follow up on all the automations within Addigy?when he has time.

-Sam made a mistake deploying Nudge and found out the result the hard way.

-The power of beta testers is crucial. A small group of tech savvy employees that can vet your deployments.

-Sam has some experience with UniFi?s Cloud Controller and shares some of what he has learned.

-Ryan Grimes gave Joe some tips on keeping tabs on UniFi alerts using Uptime Robot.

-LTE backup ISP options are critical when another ISP isn?t available for a business.

Sam Valencia, Jerry Zigmont and Joe Saponare

-Jerry is back from Europe and shares some of technology encounters.

-Manual DNS records bit him when trying to connect to a public network.

-Sam shares a tip to use captive.apple.com on a network where the captive portal won?t launch.

-Jerry found a good charger for his iPhone 13 Pro.

-Apple Maps for walking is fantastic according to Jerry.

-The haptic notifications on Apple Watch frightens and confuses Sam.

-Finally, Sam gets to talk about his new Apple Watch Ultra 2.

-Not to be outdone, Jerry also picked up a new Apple Watch series 9.

-Joe talks about his methods for purchasing new Apple hardware locally.

-The iPhone Pro Max is a two handed device according to Joe.

-Sam was incensed about a $55 activation charge for his new Apple Watch.

-This week we continue our conversation with Lucas Acosta of Foojee.

-Sam asks Lucas about keeping that drive going.

-Interesting thought - the CEO is not allowed any quarterly goals?

-Identifying roles & responsibilities are crucial for  Entrepreneurial Operating System (EOS) to work, keeping the visionary in check.

-Lucas takes us through the level of importance of the integrator.

-Burn out is a real thing. And sometimes we deserve a break after all that we put in.

-Client referrals are incredibly important and sometimes we have to flat out ask for them.

-Apple Store communication is an involved process so we get into how to cultivate that relationship.

-A custom landing page for Apple Store employees is a solid idea to run with.

-You can interact with Lucas on MacAdmins Slack or by going to lucasacosta.com.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Topics:

-This week on Command Control Power, we welcome back special guest Lucas Acosta, founder & CEO of Foojee.

-We recall the last time we had Lucas on, 5 years ago!

-Lucas? role has changed significantly over the years and he has moved away from the engineering role.

-Foojee recently surpassed 1 million dollars in sales and recurring revenue.

-The centralize their sales and have engineers in various cities.

-Using the Entrepreneurial Operating System (EOS) method, they created an org chart and he discovered he was in too many roles.

-We discuss the book Rocket Fuel, which describes how to implement EOS in your organization.

-The founder, likely with the most experience, is naturally the best person for sales.

-Jerry talks about being an army of one and asks Lucas about advice in growing a business.

-Lucas talks about things he would have done differently, including going multi-city.

-Jerry?s words of wisdom: ?Tread Lightly?

-Lean on your strengths that make you unique as a founder and hire out positions that you can?t do as well.

-To be continued?

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-This week we welcome the one and only Mr. Macintosh (aka Ryan).

-Ryan has been around Apple products since 2010

-His first Mac was a blue & white G3 tower.

-During a rough hiring time, he found an all Mac based company that hired him.

-His company was then taken over by a Fortune 500 company, which provided him with great opportunities.

-We talk about finding helpful forums with detailed solutions to a problem you are researching.

Krypted - Charles Edge
DerFlounder - Rich Trouton

-ChatGPT and similar services are still in their infancy and are inaccurate at times.

-Mr. Macintosh started his site to try to give back to the community but discusses the challenges of running a blog site.

-He talks about a few specific articles that he recalls.

-Spelling and grammar has always been a difficulty but he took it as a way to get better.

-?When you have a passion, it makes it easier to spend that extra time on it.?

-There is a level of responsibility and stress when posting things like commands that can be destructive.

-We get into supported operating systems and hardware.

-?Right to repair? is a hot topic that Joe has some thoughts on.

-You can find Ryan on the MacAdmins Slack and on Twitter (or X) as ClassicII.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-This week we welcome Shawn Lemon, founder & CEO of The Digital Organizer.

-Shawn was a Creative at the Apple Store for several years.

-A dinner guest challenges Shawn to start his new career.

-After a great start, he found himself in break/fix land for a while.

-Shawn talks about the days of hard drive upgrades and rolling that into digital organization.

-He stopped break/fix cold one day.

-Migrating to Google Workspace and organizing data is the main focus of his current business model.

-He talks about creating partnerships with other businesses.

-Shawn has one full time employee and leverages contractors.

-After giving up MSP work, he?s working on creating a recurring model for digital organization projects.

-Joe talks about keeping someone at hourly until mutually vetting each other.

-Certain people are disorganized for a reason, and that can lead to a level of pushback.

-Mindfulness training is another aspect of the job.

-Shawn created a digital organization guide for Command Control Power listeners, available here.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry talks about a break/fix client that stores Time Machine backups on a Synology.

-A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth.

-We get into changes in the Dropbox API and its behavior.
https://help.dropbox.com/installs/macos-support-for-expected-changes

-An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches.

-Joe runs into a snag with devices adoption in the UniFi portal.

-Joe has some thoughts on remotely rebooting modems and managing using a WattBox

-Some feedback on using the UniFi LTE as a backup ISP connection.

THANK YOU TO OUR PATREON SPONSORS!

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry is annoyed with voice dictation, considering where we are with AI.

-Sam wonders why Siri can?t send a message to a group without unlocking his iPhone.

-Is privacy the cause of Siri seeming to go backwards in functionality?

-Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network.
https://support.apple.com/en-us/HT211227

-Some confusion ensues when discussing the privacy network features.

-Joe wants to mention a few apps from the Apple Design Awards.

-Jerry and Joe go back and forth about wearing an Apple Watch to bed.

-Sam loves the Arc Browser but Jerry shoots down one of the big perks that Sam loves.

-One of Joe?s clients lost important 365 calendar data. He was able to find the ics files on the computer and used ICS Merger to restore the missing data.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Jerry takes issue with the way Joe & Sam covet their calendars.

-Each of us either use Calendly or Harmonizely.

-We discuss the latest in Apple certifications and listing on the ACN locator.

-The two courses and exams are Apple Device Support and Deployment & Management.

-All of us are intrigued with Apple Messages for Business. Cost seems to be a barrier for entry.

-You can have SMS hosted by a different company than you use for voice.

-Jason Dettbarn, founder and CEO of Addigy joins us once again.

-We dive right into updates on macOS being problematic and how Addigy deals with this issue.

-With Apple?s first Rapid Security Response, they did not receive any disclosures to provide details.

-Addigy released a new MDM Watchdog to mitigate macOS update issues.

-Addigy made their MDM Watchdog available to everyone.

-We discuss the tools that are out there that try and guide the users to updates as another alternative when MDM is not completing its task.

-Finding out what is next on Apple?s radar can sometimes be a guessing game.

-At Addigy they try to focus on three things: Security first, scalability, and Apple expertise.

-Jason speaks about sticking to what they know and using the tools that are already out there like InTune for device compliance and Okta identity management.

-He gives us his 5-10 year predictions.

-What is a sin-eater?

-Jerry talked about which level of Microsoft to move to from Rackspace.

-He used Emailchemy to convert the data.

-Dealing with customers that purchase the wrong hardware to save a buck.

-What to do when you have additional storage needs with Microsoft accounts. Jerry finds out.

-After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown.

-Sam & Joe differ on their Amazon return experience at Whole Foods.

-UPS Store experiences are another level of customer service.

-On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration.

-Jerry recommends Google Bard.

-Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script.

-Sam has been implementing Single Sign-On in more and more scenarios with his customers.

-Sam found out the hard way how a content filter can block legitimate services.

-We talk about giving users the local admin password on a Mac when you can?t accomplish something remotely.

-We get into online calendar bookings and how Joe & Sam are very protective of their time.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

-Sam saw an unexpected message on his iPhone, instructing him to share his screen with AppleCare.

-A client reached out to Joe about their Synology beeping. The story went south quickly but hats off to RAID recovery from Synology.

-MSP customers don?t reach out even when network or ISP changes occur.

-As a customer deleted 365 users, it was learned that they were sharing data from OneDrive and this data was suddenly not accessible to users that did not know its origin.

-Some changes to Dropbox storage locations can cause unexpected issues, especially working with third party apps.

-BitDefender had issues with MDM profiles and having to re-approve extensions.

-Joe references some of our recent Patreon only content.

-We take a moment to pay our respects to Bill Keogh, owner of NovaWorks in New York. Bill was involved in the Apple community for years and many colleagues had the opportunity to meet him as they trained at his facility over the years. Bill was a kind soul and will be missed.

-Archiving/Deleting in Apple Mail is inconsistent.

-Jerry has been seeing issues on multiple computers when upgrading from macOS Ventura 13.2.1 to 13.3.1. Reinstalling the OS still creates data issues.

-?That?s a lot of nanas to deal with?.

-Pro tip about using the Option key when clicking About This Mac to reveal System Information.

-Thanks to Guillaume Gete for 80 Shades of the Option key

-Joe talks about his use of Nudge as well as an AppleScript automation with the help of sudoade.

-We discuss end user perception as Sam talks about a story upgrading Wi-Fi for a new customer.

-Jerry mentions The Hawthorne Effect, which discusses how people increase efficiency when they feel like they are being watched.

-Joe had been recommending a mail server upgrade to a client until finally one day, their provider went down. They still did not learn their lesson.

-We get into how to quote email migration projects and the economy of scale.