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Command Control Power: Apple Tech Support & Business Talk

Command Control Power: Apple Tech Support & Business Talk

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

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Avsnitt

486: Marionnettiste

Topics:

-Sam went to the Jamf Nation User Conference and had the opportunity to meet up with long time supporters Jon Brown and Nate Cinal.

-Live Desktop 2 in Addigy is phenomenal. Joe shares his story of remote migrations using this feature.

-Joe also uses a caffeinate command to keep remote computers from going to sleep.

-Addigy received funding. Joe shares his thoughts.

-1Password is great but Joe & Sam still have a few concerns. Mostly over efficiencies in the product.

-Duplications in the Contacts app is still a thing apparently.

-A couple of Sam?s larger clients are asking for phone support. He?s exploring smith.ai but wonders how much better it will be with non technical operators.

-Unlimited phone/email support brings us back to a recent Patreon only show where we discuss Creative Tech?s pricing plan with Tim Pearson.

2022-10-18
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485: Thats A Good Number Of Nits

Topics:

-Joe decides to change his theme of griping and talks about a positive helpful hint with Safari and auto filling passwords.

-Storing credit card security codes is a nice new add on to Safari on iOS 16.

-How safe is it to send credit card info using iMessage?

-Joe wants advise on Jerry?s new M2 MacBook Air.

-A call for listener feedback from Joe to see if they have had success using an M2 in clamshell mode.

-Find us on MacAdmins Slack at #cmdctrlpwr

-Please support the MacAdmins Foundation!

-Listener Kevin Cox mentions a good tip about a computer that is locked due to the date and time reset.

-Google alerts are another annoyance that Joe gripes about.

-Joe had a struggle with Dun & Bradstreet when he was asked to create a new number. He was immediately bombarded by solicitors.

-Jerry had a similar experience with Lending Tree.

-A win for iCloud Hide My Email.

2022-10-11
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484: Release The Hounds

Thank you to our VIP sponsors! Topics:

-Joe talks about being back on the road and costs/challenges associated with it.

-He had a PepLink Router but doesn?t have as much of a need for it anymore.

-As iCloud is trying to share media, even if it is unable to at the moment, the recipient still receives an alert that the media has been shared with them.

-During extreme heat, the iPhone display seems to dim brightness.

-A discussion brews about the iPhone SOS feature.
-What is the best way to share photos amongst iPhone and Android users?

-Along those lines, the Google Photos app asks for access to ALL photos by default.

-On a positive note, Joe really likes the Focus modes available in iOS 16.

-Jerry does some research on Starlink. The antenna is $600 and activation is $110. Throw in installation costs and you are looking at close to $1000.

-This year?s exit of Burning Man had major traffic jams.

-Jerry talks about concerned calls from his clients about Apple vulnerabilities. His general rule of thumb is to update right away when Apple sends notifications.

-How do you deal with with marketing campaigns from competitors?

-Managing Apple updates using MDM is still not a perfect science.

THANK YOU TO OUR PATREON SPONSORS!

2022-10-04
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483: Burning For You

Topics:

-Joe has recently returned from the annual Burning Man gathering. Jerry has questions.

-Joe is part of a long standing camp that  helps supply water to participants.

-This is the first year that they used Starlink for internet access.

-We learn about the details of how Starlink works.

-The conflict is trying to have technology available but to disconnect while at the event.

-Joe has been recommending Starlink for backup internet for some of his customers. He considers what else he can do to make it a package offering.

-Just contact Joe if you have burning Burning Man questions.

2022-09-27
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482: Would You Like Fries With That?

Topics:

-Sam is not thrilled with 1Password 8 and the functional differences. Menu changes and inconsistency are at the top of his aggravations list.

-Sam describes working with one of his clients to open up a new office space with little to no planning.

-Jerry takes on a job in NYC and has to lug equipment to the job site.

-Common courtesy seems to be lacking. Sam sees this with clients who are unappreciative.

-Jerry shares a vegetarian?s fast food story.

-Keeping in line with the fast food theme, Sam has a story about fries.

-SonicWall seems to be very aggressive with services renewals, even when they are not due.

-Jerry works on a migration project and has to wait 3+ hours for the directory administrator to simply perform a bind due to credentials. All billable time.

-Another Optimum difficulty for Sam. Jerry does not take his side.

2022-09-20
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Best Of CCP - 082: Interview with Charles Edge of Krypted.com

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-09-13
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480: Interview With Dave Hamilton - CEO of BackBeat Media, Mac Geek Gab, Gig Gab, and Business Brain Podcasts

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-09-06
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Best Of CCP - Nights of the Residential Roundtable - Part Two

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-08-30
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Best Of CCP - Nights of the Residential Roundtable - Part One

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-08-23
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Best Of CCP - "Building your Brand" with Erin Bury - Managing Director of Eighty-Eight Agency

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-08-16
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Best Of CCP - 211: Live At The ACES Conference 2017 - ?Esposito!?

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-08-09
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Best Of CCP - 260: Live From ACES - "Joe Has Left The Building"

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-08-02
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474: My Clients Computer Guy

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

For our ?cold open,? listen in on our candid chat about the work that goes into producing a weekly show for nine years, how we share the workload, and what we hope to get back from our community.

We discuss the great response to our recent Patreon-only show with Tim Pearson.

Joe recaps some of the recent Patreon-only episodes that supporters have enjoyed recently, including Mistakes and Adventures in Billing, Rates & Service Offerings with Tim Pearson of CreativeTechs (mentioned above), an interview with Richard Wingfield of GObytes and Envision Design about productivity, organization, and time management, and an upcoming episode about client frustrations.

Jerry brings up email hosts and we discuss Microsoft 365 vs. other options like Fastmail, Rackspace, etc.

Joe describes an issue helping a client recover their Microsoft 365 hosted email account when the client-managed admin account was compromised and the recovery email address was changed to a non-existent email address.

Sam shares a personal story about someone near and dear to him being scammed and having funds taken.

How can we help guide clients to evaluate scams accurately?

Business idea that probably already exists: a website to forward your emails to in order to determine if it?s a scam. Could something like that work for phone calls too?

Wouldn?t it be great if we had stories to share with clients to motivate them to care more about their own online security? Send us your stories! We hope to see some of them in an upcoming TidBITS Content Network article. As Adam Engst says, ?People respond better to narrative than nagging.?

Speaking of helping people understand the importance of security, Joe wants to remind listeners about honest.security (by our supporter Kolide) and the 5 Tenets of Honest Security.

2022-07-26
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473: Announcing the Mac Admins Foundation with Tom Bridge, Rich Trouton and Chris Dawe

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

Congrats to the Mac Admins Foundation on their successful launch!

We were honored to be joined by several board members of the Mac Admins foundation including returning guests Tom Bridge and Rich Trouton, and new voice Chris Dawe.

The Mac Admins Slack workspace currently serves almost 50,000 members, with approximately 5,000 monthly active members. Beyond providing for the use of community tools like the Mac Admins Slack workspace, the mission of the Mac Admins Foundation is to foster connections, share and preserve knowledge, protect the the independence of the community, and maintain broad accessibility to all community resources.

TOM BRIDGE, CO-CHAIR

Tom Bridge is the Principal Product Manager for Apple Technologies at JumpCloud. He is also the producer of the Mac Admins Podcast. He lives in Washington, D.C. with his wife Tiffany, their son Charlie, and large cat, Macro. Prior to joining JumpCloud, he was a partner at Technolutionary LLC, where he managed IT operations for more than 60 Mac-focused businesses, including the 9:30 Club, Arcadia, Navanti Group, and more.

RICH TROUTON, TREASURER

Rich Trouton has been doing Macintosh system and server administration for over twenty years and has supported Macs in a number of different environments, including university, government, medical research, advertising and enterprise software development. His current position is at SAP, where he works with the rest of the [email protected] team to support SAP's Apple community. Rich has also written for Peachpit, Apress and MacTech Magazine on various ways to manage Apple devices.

CHRIS DAWE, SECRETARY

Chris Dawe is a consultant specializing in Apple technologies and networking. A partner in Seattle-area consultancy Wheelwrights, Chris manages systems for a variety of businesses, speaks regularly on industry topics such as Wi-Fi and IT management, and helps lead the Shadowy Cabal running the regional meetup group Apple Admins of Seattle and the Great Northwest.

SUPPORT CMD CTRL PWR

Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation.

We will be airing new shows every week on the private Patreon feed. On the public show we will re-air a classic episode from our catalog of almost 500 episodes, along with the occasional new show. Become a Patron today for access to the freshest content, get a peek behind the scenes, and more candid conversations about running our businesses, dealing with clients and fixing tough technical issues.

 

 

2022-07-20
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Best Of CCP - 009: Welcome new members - part 1 2013

Thank you to our VIP sponsors!

An extended water cooler chat with Jerry, Sam, and Joe, discussing issues facing new ACN members, featuring tips from seasoned pros.

 

FOLLOWUP:

- Gary Hustwit, director of the Helvetica and Objectified documentaries tweeted that the correct pronunciation of Helvetica Neue is "noya"

- Command-Control-power "Have you tried restarting?" first generation shirts funded!

TOPICS:

- hybrid Managed Services offerings; Joe's "Tech Checkup", Sam's "Wellness Visits"; Jerry's offering periodic monthly maintenance to check backups, check disks, run updates; discounted rate when paying for six or twelve months in advance

- the advantages of sporting an Apple logo onsite and in public; whether or not to advertise on your car; great sources for logo merchandise aside from the ACN-direct options: ZuseQueensboro

- Apple Professional Services; operating as an arm of Apple; how to get involved with APS? face time with Apple, building a reputation over time

- Francois Daumard, formerly heading up Mobile Technology Competency at Apple in the Apple Consultants Network, left Apple a couple of weeks ago to join Fiberlink, sellers of MaaS360, a cloud-based Mobile Device Management (MDM) solution

- Apple Remote Desktop frustrations; Jerry coins a phrase for dealing with the black screen of doom: "cleaning the windshield"

MEMORABLE LINES:

"There's just these big black chunks of blocks and you have to open up a new Finder window and drag it around to have it clean the windshield." ? Jerry

MENTIONS:

- Passenger

 

 

2022-07-12
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Best Of CCP -008: Live from ACN Advanced Camp in Austin, TX -2013

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

2022-07-05
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470: Beans In The Buckets

Topics:

-Sam finds some Monterey changes difficult on his quest to be more efficient.

-Jerry uses Daylite exclusively for Reminders.

-Joe likes the Things app

-Intermittently. Sam?s reminders would stop appearing on his Mac. A setting in Notifications & Focus

-Back in his teens, Sam recalls the time he started up his own ?reminder service?.

-Joe was using Terminal tools like ioreg to detect things like if a Mac is in clamshell mode.

-Poor care for laptops leads to screen or hinge breaks.

-Troubleshooting Magic Keyboard issues led to a simple upgrade being required.

-Sam is learning a lot more about Google Workspace and its MDM restrictions.

-Jerry poses the question about what cloud services to recommend to small clients.

-During a 1Password migration for his family, Sam moved a little too fast and deleted his wife?s private vault.

-Safari is causing Sam some greif and Jerry has advice.

-Private Relay and Addigy Live Desktop don?t play nice together in Joe?s experiment.

-confusion ensues for how and where to disable these privacy features.

-One of Jerry?s clients compares him to their ?technical guys? at work.

2022-06-28
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469: Past Performance Is No Guarantee Of Future Results

Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation.

We will be airing new shows every week on the private Patreon feed.  On the public show we will re-air a classic episode from our catalog of almost 500 episodes, along with the occasional new show. Become a Patron today for access to the freshest content, get a peek behind the scenes, and more candid conversations about running our businesses, dealing with clients and fixing tough technical issues.

Topics:

-What is a Windows NUC?

-Jerry had to reconstruct a network and struggled with the guest network.

-Another Jerry networking story, he struggles with a network setup and Comcast/Xfinity cable modem.

-Billing for essentially observing a situation can be an uncomfortable to bill full rate for.

-Sam also had to deal with an ISP issue with an old client. Turned out to be a billing issue.

-Not to be left out, Joe has an ISP story of his own.

-During a recent fiber upgrade at Sam?s own house, he runs into a set of issues and runarounds from the ISP.

-Do you accept direct emails and texts from customers?

-Zendesk macros are handy. As well as smith.ai chat bot features.

-A client from a decade ago re-engaged with Sam. A lot had changed since then as he wasn?t even an MSP back then.

-Adobe?s Creative Cloud sharing functions are terrible yet they don?t support other cloud services or on-site servers.

-Sam ordered AirPods Pro on Amazon and thought he got ?Jerry?d?.

2022-06-21
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468: Happy Sherlock Day

Command Control Power has reached our 9th anniversary! We have been recording new episodes every week since June of 2013. We are very appreciative of our Patrons and over the next month or so, we are going to do something a little different to show our appreciation.

We will be airing new shows every week on the private Patreon feed.  On the public show we will re-air a classic episode from our catalog of almost 500 episodes, along with the occasional new show. Become a Patron today for access to the freshest content, get a peek behind the scenes, and more candid conversations about running our businesses, dealing with clients and fixing tough technical issues.

Topics:

-We kick around our thoughts on WWDC and hardware releases.

-Jerry is quoted in an article about his thoughts on WWDC 2022.

-What are your thoughts on the latest Messages updates?

-Small Cubed could get ?Sherlocked? with the latest Mail announcements. They quickly made an announcement: https://smallcubed.com/support/ventura/

-Joe wants custom Tapbacks.

-Texting with clients comes back up.

-We would love to hear from anybody using Apple Business Chat.

-Back to Mail Cubed, Jerry used Send Later and had another incident of messages disappearing before being sent.

-In a recent TidBITS Content Network article, they discuss iCloud shared folders and the extremely dangerous behavior of deleting items.

-While discussing the very welcome shared Photos library feature, Jerry warns us that all users will have full edit/delete capabilities.

-Screen sharing with some clients can be so infuriating at times.

-When you direct a client to restart to resolve an issue and it?s clear they have not, what?s the best way to address that?

2022-06-14
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467: Interview with Brian Best from BestMacs and Mac-MSP Gruntwork

Topics:

This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it.

2022-06-07
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466: How Much Do You Want To Pay A Month?

Topics:

-Sam talks about his recovery from Covid.

-Some personal experiences and opinions are shared.

-Joe shares a sneak peak of an offering for Patrons. A Numbers based tool based on Watchman Monitoring reports with customized output.

-What monthly MSP plan works for you? Do monthly services work for residential clients?

-Jerry has abandoned the ?monitoring only? approach since most clients ignored the alerts.

-Raising rates. Is it the right time or the wrong time?

-How do your phrase a rate change to clients?

2022-05-31
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465: Deeper Down The Rabbit Hole

Topics:

-Joe has an update on using his new Synology with Synlogy Central Management System. After digging around with notifications, he was frustrated. Thanks to Dan Monge of Mac IT Pros for the tip to look at the client Synology notifications as there is an additional CMS column.

-PsiMac charges a monthly service fee for network management.

-?Don?t be afraid to charge the client? -Jerry Zigmont

-A pesky client calls Jerry multiple times as he racking up his Smith.ai bill.

-Someone that needed help and Joe spent some time diagnosing, decides to try and migrate data on her 10 year old computer on her own.

-Jerry expresses concerns about working with customers that have 10 year old equipment and the risks that come with it.

-For new clients, Joe standardizes on getting a system report from Watchman Monitoring.

-PSA - BackBlaze keeps your historical data for only 30 days by default.

-Keeping old hardware for cost saving reasons can end up costing people in the end as the labor to upgrade can be extended due to aging equipment.

-Joe brings up finding better ways to manage automatic updates across different hardware/software.

-UniFi updates seem to handle rolling updates well.

2022-05-24
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464: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

Topics:

-This week we welcome back Jason Dettbarn. Founder and CEO of Addigy

-There has been a 50% growth in the MSP sector and they are banking on this sector.

-We talk Apple Business Essentials and it?s coexisting with a third party MDM like Addigy.

-This is also contributing to fixing the foundational changes needed.

-Addigy has a big training arm.

-Jason discusses providing tools to migrate MDM vendors.

-Addigy uses Gainsight to understand and react to customer satisfaction levels.

-Joe & Sam talk about how managing software updates has become more challenging.

-Jason?s team is working hard on InTune compliance and Okta integration.

-Addigy was named one of Inc. Magazine?s Best Places to Work

2022-05-17
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463: Save Changes and Shut Down

Topics:

-Jerry is dealing with what appears to be a case of identity theft. 

-Joe comes up with a trivia question based on chatter on Slack. Where is the physical serial number on the current iMac computers?

-Depot repairs on a personal iMac didn?t work out too well for Jerry. 

-Joe is trying to get details on supported previous operating systems from Apple. 

-With the removal of python 2.7, Jerry uses advice from Armin Briegel to implement Shortcuts. 

-Even without meaning to, clients can take advantage of a ?free? consulting call. 

2022-05-10
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462: Balanced Billing & The "Partner Plan" With Richard Wingfield Of Envision Design

Thank you to our VIP sponsors!

Topics:

This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it.

2022-05-03
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461: Let your Conscience Be your Guide

Topics:

-Joe is tired of being the help desk when Tim is out. 

-Sam has dreams about removing himself from the help desk ticket queue. 

-Sam?s new hire is working out well. 

-Developing guides for common user tasks has been tremendously helpful for Sam. 

-TextExpander is an invaluable tool that we all use. Joe has used it to create his own instructions for users. 

-In this week?s ?I should have known this?, Sam realized that disabling the default account on Synology would break the Cloud Sync connection because the process is owned by that account. 

-Joe uses Backup Radar to stay on top of backup alerts. 

-The group discusses Synology?s C2 built in backup solution.

-Joe has been listening to a podcast by Sam Harris about how society relies on technology and how fragile it is. Bridgefy can be used for offline messaging in a scenario where 

-iPhone will be able to be used with satellite communications for emergency services in the future. https://www.bloomberg.com/news/articles/2021-08-30/apple-plans-to-add-satellite-features-to-iphones-for-emergencies

2022-04-26
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460: My Stupidity Makes You Smarter

Topics:

-Sam?s daughter lost her wallet but there was no AirTag or Tile used. 

-Joe talks about Chipolo, a third party vendor that works with the FindMy infrastructure. 

-Sam has a gripe about people that can?t read through an entire email. 

-One of Joe?s clients had a display issue that seemed to persist after a restart. 

-Jerry?s client insists on a visit for something that could have been done remotely. 

-Sam had to coach a fellow consultant on billing what he was worth. 

-Joe tests our knowledge of how to restart HomePod. 

-In this week?s episode of ?I should have known this?, Joe talks about a Synology searching issue. 

-Jerry has a mother of ?I should have known this? with a Ubiquiti update story. Enter cached updates. 

-Joe insists the Apple Studio Display should have built in Apple TV capabilities or, at least Airplay. Jerry is having none of it. 

2022-04-19
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459: Got Fiber?

Topics:

-Jerry expresses his frustration with clients at times.

-He also has difficulty chasing down customers who sign up for MSP service and do not make the time to install all of their tools.

-A good old previously mentioned marketing tool is placing a sticker on network equipment that is branded with your company contact information.

-Sam uses small asset tags with contact information that go on all devices.

-rackmount.it is an excellent custom rack mount equipment.

-One of Sam?s clients was unimpressed after his cable management work.

-Joe talks about raising his onsite rates.

-Joe has to do some convincing to get a client to get the right configuration of Synology and UniFi equipment.

-Optimum Online, a local ISP, is now providing fiber with Gigabit symmetrical speeds.

-Jerry also has fiber?

2022-04-12
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458: Interview with John O'Fallon of Maxum, Makers Of Rumpus

Thank you to our VIP sponsors!

Topics:

This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it.

2022-04-05
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457: In A Bit Of A Crisis

Topics:

-Joe discusses some of the new products released by Apple.

-All the latest announcements were immediately discussed in TidBITS Content Network newsletter.

-Josh Centers of TidBITS started a separate site called http://applebuyingadvice.com to help people make decisions on what products to purchase.

-Working with a long standing client where he used to be the ?web master?, Joe recommends Squarespace for their updated website.

-One of Joe?s customers has a mac.com email address that did not seem to be able to receive mail any longer to anything but the new icloud.com address.

-Joe is frustrated about attempting to donate to UNICEF via Apple Music. Sam is surprised at making a live donation on air.

-Sam tries using a navigation app with some old friends with little success.

-Windows 365 is a cloud hosted version of Windows. Joe?s experience wasn?t so great.

-Dropbox issues a warning of compatibility with macOS 12.3: https://help.dropbox.com/installs-integrations/desktop/macos-12-monterey-support

-Sam issues a warning about using a configuration profile to set a password expiration on a local Mac account.

-MDM Live from Addigy get a big thumbs up from Joe.

-In looking into it, Sam sees some very interesting beta features like MDM Live and Flex Policies.

-One of Sam?s clients reaches out at odd hours of the night. This particular issue dealt with a failed upgrade attempt.

-We discuss what defines a crisis and cancellation policies.

-We take a moment to thank Nate Cinal of Scout IT for his thoughtful gifts to the crew.

2022-03-29
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456: Tipping Appreciated?

Topics:

-Joe continues discussing a saga with an historically problematic client. They continually disregard his technology recommendations. 

-Jerry has a similar previous client that attempted to re-engage with him and he declined. 

-Joe works with our sponsor, Kolide to deploy endpoint security and work directly through Slack with his client. 

-He also used Addigy to deploy the Kolide package. 

-Jerry and Joe discuss the value of the Addigy Certified Expert: https://addigy.com/training/ace-course-overview/

-Do you receive or ask for tips in our field?

2022-03-22
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455: Getting On The High Horse

Topics:

-Jerry explores Synology notifications and Joe explains how Synology removed the built in feature. Central Management System to the rescue. 
https://www.synology.com/en-us/dsm/feature/cms_maintenance

-One of Jerry?s clients asks for employer tracking software. He was referred to Veriato. He asks the group their opinions on such a request. 

-Sam had a couple of sketchy client situations as well. 

-Messages in the cloud - A customer of Joe?s has questions regarding this feature and specifically syncing deletions. 

-Messages attachments can create storage issues for users. 

-Recommending upgrades can backfire as in the case when Joe recommended customers upgrade to Monterey 12.2. 

-Joe found a great bit of software called Mini Wale On LAN. Grab a copy and buy Hanz a cup of coffee:  https://www.tweaking4all.com

2022-03-15
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454: IT Essential Oils

Topics:

-Sam has finally filled the position at HCS CT!

-Jerry asks about Non-compete and NDA agreements.

-There is a cost to onboard a new employee and it is a risk you take in order to grow.

-One of Joe?s clients delays the move to a new server?.again.

-This same client has been taking advice from other sources and it has strained the relationship.

-He has also explored a fee for working with clients that don?t include him in their technology decisions.

-Joe & Sam has some stories to share that are for our Patreon only feeds.

-As Sam has been dealing with Zoom latency issues at a particular network, he discovers Ubiquiti Smart Queues

-Dealing with VPNs, different subnets, and traffic, Joe gathers some good advice from Mike Kingsley and this handy command: sudo networksetup -setadditionalroutes

-This is a good alternative to ?Send All Traffic?, which could inadvertently lead to unrelated traffic flowing through the VPN connection.

-Since Joe hijacked Sam?s MacAdmins Slack post about VPN traffic, he hijacks the show to shift to his topic in his quest to resolve an ongoing issue with Ubiquiti and SonicWall site to site VPN.

2022-03-08
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453: The Case Of The Weeping Wall Wart

  Thank you to our VIP sponsors!

Topics:

-After attempting some remote upgrades, Joe found himself in a difficult situation. Thanks to an article from Mr. Macintosh, he was able to get out of a jam.

-Addigy has a fix in their community scripts to correct this issue before upgrades are performed.

-As Sam contemplates a fully remote support solution, Jerry talks about the pain points of doing so.

-One of Sam?s clients encounters a strange copy/paste issue and he quizzes the crew.

-Long time friend of the show, Tim Nyberg talks about how removing excess files in /var/folders can actually improve computer performance as well.

-Sam remotely onboards a new customer and finds a user with a non-standard setup. He had to come up with a creative way to resolve the situation.

-An OG client of Sam?s has a ?media cabinet? with some pretty old school equipment.

-Jerry had a ?wall wart? that needed mounting in a basement. He uses some heavy duty velcro to keep it up on the wall.

2022-03-01
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452: VPN For Clients

Topics:

-Jerry wants to know everyone?s take on VPNs. 

-iCloud Private Relay is another option that Joe will start to recommend as it comes out of beta. 

-One of Sam?s approaches is to suggest verbiage in employee agreements as opposed to enforcing technology. 

-More about iCloud Private Relay: About iCloud Private Relay - Apple Support

-Joe brings up valid concerns about using the office firewall as a VPN solution as it may not be scalable.

-Sam?s third party VPN of choice is NordVPN but he has some concerns about it now being in the App Store.

-Jerry wants everyone to use his affiliate links.

-As Sam?s daughter is applying to colleges, he is concerned about one institution?s practice in handling secure documents.

-As Jerry looks to migrate a client?s mail data, he finds that their current provider wont? provide admin access, likely because they have multiple customers in the same portal.

-Password management and ?credential stuffing? is an ongoing process for Joe?s customers. 

-It?s astonishing that some providers allow very insecure passwords.

-Props for TidBITS Content Network for providing incredibly useful content to provide to our customers for topics like password security.

-Keychain Password Manager ?memorable? password feature is gone because it was a 32-bit function.

2022-02-22
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451: Blue Chip Mail Migrations

Topics:

-Jerry talks about using Rackspace for Microsoft 365 hosting. Somehow they don?t offer two factor authentication. 

-Jerry had a struggle migrating a family tenant of Microsoft to a business license. He used Power BI to get it done. 

-Joe ran into a gotcha with a migration and claiming a domain. 

-PowerShell is a knowledge that is a necessity at times. 

-Allowing users to be Global Admins could be dangerous due to how flippant they are with their own passwords. 

-There is a danger to managing a service if that service has issues. 

-Moving to new devices can cause an issue with Authenticator apps. 

-Google Chrome has an extension for scanning QR codes for two factor. 

-Joe talks browser recommendations and password management. 

-Safari has a nice password import feature. 

-CCP loves 1Password but there have been some hiccups in recent versions. 

2022-02-15
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450: Low Hanging Fruit & Slow Paying Clients

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.
2022-02-08
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449: Making More & Doing Less

Thank you to our VIP sponsors! Topics:

-PsiMac was closed for the holiday break but Joe needed to be available for customers. He has to deal with a client billing issue. 

-Joe takes copious notes not only for his own team but for the benefit of the clients.

-With the amount of effort that goes into preparing some detailed quotes and projects, should the client be billed? Multiple options are kicked around. 

-Jerry comes up with an effective method that Sam will promptly take and make his own.

-?We have to respect our own time, even if our clients don?t.?

-It?s always tough handling billing for multiple quick emails from a customer.

-An old topic of billing for things like managed backups can be financially beneficial for a consultancy and technically beneficial for the customer. 

-Mike Bombich of Carbon Copy Cloner puts out a great product but also is a great help to the Mac community. 

-Jerry reached out for support with a drive that wouldn?t boot. A product that was kicked around and worked for Jerry, although not officially endorsed, is iBoySoft. Jerry?s situation had a positive outcome reviving an unmountable disk.

 

 
2022-02-01
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448: Carving A Piece Of Marble With A Blunt Instrument

Topics:

-Joe talks about how log4j affected things like Backblaze and UniFi. 

-Sam shares how his UniFi Mac mini died and forced him to review his backup process. 

-Command Control Power has a new sponsor: We welcome Kolide! Visit kolide.com and honest.security to learn more. 

-A classic UniFi/Sonos issue plagued Joe at a particular client. 

-In Jerry?s Sonos situation, he first replaced the old Sonos Bridge products with the newer Sonos Amps. 

-Jerry opens a debate about iPad vs Mac as a main workstation. 

-A scary moment for Joe?s client turns into an easy win for Joe. Undo to the rescue. 

-A hug thank you to our newest community members! Thank you for your contributions to the show!

2022-01-25
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447: Interview With Jason Dettbarn / Founder & CEO of Addigy - Cloud Based Mac Management Platform

Topics:

-We welcome back Jason Detrbarn, founder and CEO of Addigy. 

-Jason talks to us about taking a company-wide break over the holidays. 

-Working from home can make it difficult to separate work and home life. Sam discusses one of his tactics. 

-Sam and Joe both needed support from Addigy over the break and they were able to assist without missing a beat. 

-Joe had Migration Assistant going remotely and had to use Addigy Live Terminal to bail him out. 

-Jason talks about the upcoming Addigy Innovate Conference, February 22-23, 2022.

-Automating your workflows is the key to getting out of the habit of repeating the same tasks over and over. 

-With the partnership with Splashtop in place, Jerry is curious about the differences between that and Live Terminal. 

-Automated Device Enrollment with customizations is impressive. 

-Jason discusses how much the community is involved in the direction of new features. 

-Jason gives us a teaser into big UI changes coming in the product. 

2022-01-18
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446: Interview With Luis Giraldo - CXO at ScalePad & CEO at Ook

Topics:

-This week we welcome back our friend, Luis Giraldo. Luis is CEO at Ook Enterprises and Chief Experience Officer at ScalePad

-A long standing MSP, Luis started Monkey Box in 2013, which carried him over to IT Glue.  

-Luis speaks about managing his time between his MSP company and time with ScalePad. 

-Luis discusses the hero complex that consultants face, where we just want to do right by the customer but have trouble billing appropriately for our time. 

-ScalePad addresses this head on and approaches conversations with customers as a service activity as opposed to a sales pitch. 

-As Sam recalls learning about scheduled client meetings from Luis? appearance in years past, he talks of more automated and regular reports. 

-Jerry wants to hear about Luis? business story through Covid times. 

-Somehow he has not opened Apple Mail in months. He has moved to web mail clients and talks about the hardware being of less importance as cloud is the focus..

-Both Sam and Luis have been having trouble hiring new employees. They discuss the employee driven market. 

-Joe has had thoughts about stock options or profit sharing. Luis also brings up what small businesses have to think about to retain employees for the long term. 

-IT consultancy acquisitions and personal brands are hot topics as of late. 

Care to reach out to Luis Giraldo or learn more about him? Look no further.

LinkedIn
https://www.linkedin.com/in/luisgiraldo

Paul Dippell Interview
https://www.n-able.com/studio/paul-dippell-on-operational-maturity

ScalePad - Chief Experience Officer (CXO)
https://www.scalepad.com

Ook Enterprises - CEO
https://ook.co

Luis? Jazz albums on Apple Music
"It's Always You" - 2008 - https://music.apple.com/ca/album/its-always-you/285522012
"Day Dream" - 2002 - https://music.apple.com/ca/album/day-dream/58606887
(New album coming in 2022 with the New York-based Ben Paterson Trio!)

In the immediate future, he will be in Phoenix Jan 18-20 for the IoTSSA conference
https://www.iotssa.com/cybersecurity-expo-phoenix/

2022-01-11
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445: Digital Detritus

Thank you to our VIP sponsors!

Special Thanks to our friends:

Topics: -One of Joe?s customers ordered a Mac that was attempted to be delivered by Uber. She never received it but it was marked as delivered.

-Sam struggles with focus at times and learned from a colleague about a method of efficiency by checking in on email only twice a day. Is that sustainable?

-HCS CT is still hiring. Here is our Indeed posting.

-Joe talks of his challenges working with his new Mac with only two USB-C ports. HyperDrive and others manufacturers are good options for expanding on that.

-How much are external accessories necessary as of late?

-Jerry has some built up anger for people that constantly print things.

-What about digital accumulation?

-Dropbox attempts to opt in syncing is a feature that Joe is not happy about. 

-Sam has moved towards using Microsoft SharePoint internally at HCS. 

-Between the variety of cloud services and branding changes, end users are confused. 

-The crew gets into a discussion about standardizing on software like Outlook and Apple Mail. 

-As more vendors are offering non profit solutions directly, is Tech Soup worth it these days?

2022-01-04
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4XX: 2021 Holiday Wish

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

2021-12-28
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444: Entrepreneurial Spirit

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2021-12-21
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443: FBI Surveillance Van

Topics: -Joe had some audio troubles. Could it be that he spilled water on his own computer?

-Jerry is tied of the ?How did we do?? surveys for phone support.

-A Thanksgiving recap.

-Will Joe get a puppy?

-During Thanksgiving dinner, Jerry had to clarify that the FBI were not providing free Wi-Fi.

-Tech support for family is par for the course over the holidays.

-AT&T and T-Mobile have discounts for seniors but?only in Florida.

-After buying an AirTag, Jerry finds a nifty case from Elevation Lab. But he was not pleased with the outcome.

-After listening to The Beatles Documentary, Let It Be, Jerry gifts us his review.

-While on the subject, Sam recommends The Velvet Underground documentary. 

-Joe likes the From the Basement series

-How do you troubleshoot communicating with an Apple TV when you didn?t bring the remote with you?

-Sam uses his phone to prank his son when using Siri on Apple TV.

2021-12-14
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442: Streaming, It's A Good Thing

Thank you to our VIP sponsors!

Special Thanks to our friends:

Topics: -Jerry encounters a personal situation with a client and Joe recalls similar situations, even remotely.

-Does this photo look like an electrical outlet or two USB ports?

-Joe has a heck of a day involving QuickBooks support.

-Unbelievably, after considerable support time on what he believed to be a Mac, Joe?s client sends him a photo that surprises him.

-Clients lack of planning shouldn?t be our emergency.

-Prepaid hourly blocks can feel like free work if enough time passes.

-Jerry asks the question; Is it Connect4 or Control4?

-One of Jerry?s clients cannot grasp the concept of cloud vs local music. And the A/V tech was not helping.

-Complex A/V systems can be cumbersome for a user.

-Joe experiences problems with a UniFi/Sonos setup.

-Using a modem purchased separately rather than ?renting? from the ISP can be a good alternative.

2021-12-07
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441: Save Changes and Shut Down

Topics: -After conversing with some old friends, Sam hears of the crazy concept of ending your workday at 5 or 6PM.

-Sam feels like he may be reaching a breaking point of work/life balance being tipped too far over.

-He talks about Craig Cohen at HCS who starts his day at 6 AM and leaves his laptop at the office at the end of the day.

-Sam realizes his productivity is hurt by his lack of focus.

-Command-Tab is Joe?s ?what the heck am I doing?? shortcut.

-HCS is hiring! We need someone that has Jamf 200 certification or better to join our team. Reach out to Sam via MacAdmins Slack or email if you are interested.

-Joe let?s Sam know that a new hire will actually add to his workload. At least initially.

-What is multitasking?

-Jerry asks the question, should you be taking on less work to fit your life?

-Jerry also talks about the responsibility of taking care of people on your payroll.

-Perhaps a schedule of when to work after hours is a good start.

-Transitioning to tech, Jerry has an odd issue where Apple Mail was not respecting the Reply All button.

-Once you break the drives in a fusion drive iMac, the data is difficult to retrieve.

-Jerry has another weird one after a data transfer.

2021-11-30
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440: A Link Of Confusion In The Chain Of Trust

Topics: -Jerry finds a great deal with AT&T where you can turn in an older iPhone, only to find that it?s not so great. 

-To top it off, the iPhone he returns gets ?lost? in the mail.

-1Password recently released a very welcomed new feature to share credentials with users, even if they do not have a 1Password account themselves.
https://support.1password.com/share-items/

-One of Sam?s clients also used 1Password and he describes how to invite people and share vaults.

-A big win for Daylite (daylitemac.com) as Sam had to retrieve an important email communication with a client in order to show the onus was on the client to make a key decision.

-Both 1Password and Daylite by Market Circle are very friendly to the ACN community.

-Jerry has a good iOS 15 Control Center tip.

-What is Apple Music Voice Plan?

-Sam signed up for AppleOne Premier, since he was already paying for a variety of Apple services  that equalled the same price.

-Jerry is frustrated about how Apple News notifies you about an interesting article, only to show a service he needs to subscribe to.

-One of Jerry?s clients had lost access to their iCloud account. He describes the painstaking steps he had to take to try to have his client remember their iPhone unlock code.

-Joe has almost the exact same story with one of his clients.

2021-11-23
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439: Managed Services discussion with Luis Giraldo

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.
2021-11-16
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438: Interview With Adam Engst Of the TidBITS Content Network

Topics:

-This week we welcome back Adam Engst of TidBITS Content Network.

-The supply chain issues are hitting many areas hard.

-Finding people to hire is no easy task of late. Adam gives us his thoughts based on recent research.

-Quality of life is affecting people?s decisions to go back to work.

-Adam uses Keyboard Maestro to automate specific tasks: https://www.keyboardmaestro.com/main/

-Sam is seeing customers that would rather pick up in store, even if the specifications are not exactly what they want, rather than wait for the supply chain delays.

-Joe & Jerry were comparing new models but didn?t quite pull the trigger.

-Not just increased processing power and unified memory, but faster SSDs.

-The 1080p HD FaceTime camera is still weak but better than the 720p camera in previous models.

-Adam talks about ergonomics like desktop height and keyboard/trackpads.

-He recommends a roller mouse from Contour Designs: https://www.contourdesign.com

-Does virtualization change anything for people on Apple Silicon?

-Gamers are still staying away from the Mac platform.

-Monterey appears to be an easier upgrade process in comparison to the issues that have plagued Big Sur.

-Upgrading from Mojave is still troublesome: https://mrmacintosh.com/macos-upgrade-to-big-sur-failed-stuck-progress-bar-fix-prevention/

-Get your Apple gifts on the early side as supply chain issues could affect timing.

-If you aren?t already a subscriber, get well written, professional Apple Content for you to use with your customers with TidBITS Content Network.

2021-11-09
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