Trailblazing Admin Careers: Stories of Success

Ever wondered how to thrive in the Salesforce ecosystem? Wonder no more as we bring you the inspiring journeys of Salesforce admins, Jordyn Jaffer and Jason Ventura. Jordyn , an accidental admin, discovered her passion for Salesforce while working for the Atlanta Braves, and Jason, a retired naval officer, stepped into the Salesforce world with his project management skills. They share their experiences, challenges, and how they overcame them, lighting the way for those aspiring to tread similar paths.

It's not just about their journeys, we dive deeper into the Salesforce ecosystem. We discuss the importance of continuous learning and staying updated with the latest features and technologies. Platforms like Trailhead and user groups emerge as significant tools for knowledge exchange and hands-on experience with real-life business cases. We also touch on the psychological aspect - the trials of imposter syndrome, insecurities, and how to overcome them within the Salesforce community. Jordyn and Jason share their experiences and advice on overcoming these challenges and how they continue to learn and validate information.

Jordyn Jaffer (she/her) is a senior solution engineer at Sercante, specializing in Pardot and Salesforce support. After graduating from Northeastern University with a BS in Mathematics, she began her Salesforce/Pardot career as the accidental admin for the Atlanta Braves and became the expert for all things Salesforce and Pardot for the organization. Upon leaving the Braves at the end of 2019, she moved back up to the northeast and started working in the Student Financial Services department at her alma mater. She helped implement FinancialForce and Northeastern’s first community portal as one of the Salesforce Administrators for the university. Now at Sercante, Jordyn works with clients to implement Pardot and Salesforce and provides additional support and training when needed. Her motivation to continue learning the Salesforce platform and bringing that knowledge to others has helped her thrive in her role thus far. Outside of work, she enjoys drinking beer, hanging with her pets, attempting to read a book, and thoroughly enjoying all sorts of television shows. 

Jason Ventura is a Salesforce Functional Analyst at Steampunk. He is an experienced technical project manager with a BS in Nuclear Engineering who decided to pivot into the Salesforce ecosystem after leaving the US Navy after 20 years of service. With his 5 Salesforce Certifications, AWS Cloud Certifications, Cybersecurity certifications, and Project Management Professional Certification, he brings his wealth of knowledge and experience to the ecosystem. When he’s not working, you'll find Jason chasing after his dogs, shuttling around his teenagers, earning a new badge on Trailhead, working with Veteran Transition programs, or spending time with his wife.  His primary motivation is the feeling of helping clients really maximize Salesforce to its fullest potential (and build cool stuff too). He's based in the Greater Seattle Area with his wife, 4 teenagers, and 2 dogs.