Moderation Is Different From Censorship

https://astralcodexten.substack.com/p/moderation-is-different-from-censorship

This is a point I keep seeing people miss in the debate about social media.

Moderation is the normal business activity of ensuring that your customers like using your product. If a customer doesn’t want to receive harassing messages, or to be exposed to disinformation, then a business can provide them the service of a harassment-and-disinformation-free platform.

Censorship is the abnormal activity ensuring that people in power approve of the information on your platform, regardless of what your customers want. If the sender wants to send a message and the receiver wants to receive it, but some third party bans the exchange of information, that’s censorship.

The racket works by pretending these are the same imperative. “Well, lots of people will be unhappy if they see offensive content, so in order to keep the platform safe for those people, we’ve got to remove it for everybody.”

This is not true at all. A minimum viable product for moderation without censorship is for a platform to do exactly the same thing they’re doing now - remove all the same posts, ban all the same accounts - but have an opt-in setting, “see banned posts”. If you personally choose to see harassing and offensive content, you can toggle that setting, and everything bad will reappear. To “ban” an account would mean to prevent the half (or 75%, or 99%) of people who haven’t toggled that setting from seeing it. The people who elected to see banned posts could see them the same as always. Two “banned” accounts could still talk to each other, retweet each other, etc - as could accounts that hadn’t been banned, but had opted into the “see banned posts” setting.

Does this difference seem kind of pointless and trivial? Then imagine applying it to China. If the Chinese government couldn’t censor - only moderate - the world would look completely different. Any Chinese person could get accurate information on Xinjiang, Tiananmen Square, the Shanghai lockdowns, or the top fifty criticisms of Xi Jinping - just by clicking a button on their Weibo profile. Given how much trouble ordinary Chinese people go through to get around censors, probably many of them would click the button, and then they’d have a free information environment. This switch might seem trivial in a well-functioning information ecology, but it prevents the worst abuses, and places a floor on how bad things can get.