#87 - User Interviews 201: Leveling Up Your Interviews with Therese Fessenden of NN/g

You’ve mastered the basics, but now it’s time to take your interviews to the next level. This week, we chatted with Therese Fessenden, Senior User Experience Specialist at NN/g about how to get even better at interviewing. She talked about how to master the basics, hone your skills, and become an A+ interviewer.

Highlights

• [3:40] You can get more out of your interviews by going in with a solid plan.
• [9:44] Mastering probing questions.
• [20:36] Common mistakes people make when they get comfortable doing research, like oversharing.
• [29:19] Staying objective as you get further into the research and learn more.
• [33:52] How do you know you're getting better at interviews?
• [35:10] Doing inclusive research. 

About our guest

Therese Fessenden is a Senior User Experience Specialist with Nielsen Norman Group, host of the NN/g UX Podcast, and manager of the 1-Hour Talk program. Her research focuses on understanding human behaviors, attitudes, and expectations in order to better orchestrate system and service design strategies.