Episode 084 - Customer Success using AI and ML with Alyssa Lee

Ready for a deep dive into the enthralling world of AI and ML? Buckle up, because in this episode, your hosts Linda and Dave are joined by a luminary in the field, Alyssa Lee, an AI/ML Customer Success Lead at Amazon Web Services. Alyssa, who is on the frontline of developer productivity, will pull back the curtain on her team's strategy as they work with the Builder's Experience Portfolio (BEX). Ever wondered what goes on behind the scenes? Alyssa brings us front row to the theatre of AI/ML application, sharing captivating, real-life customer stories from the trenches. This isn't just about the AI hype – it's about practical tools and solutions that are revolutionizing the industry today. Alyssa shines her expert spotlight on three core areas where AI/ML is redefining efficiency: AIOps (AI for Operations), AIDev (AI for Development), and AISec (AI for Security). Ever heard of observability? Alyssa will spell it out and explain why it's an ace up the sleeve for ensuring customer success. Finally, Alyssa will share the triumphs and tribulations customers are experiencing in the brave new world of AI/ML. You won't want to miss these insights that could be game-changers for your own developer journey. So, plug in, tune out the world, and prepare to have your mind expanded in this riveting episode. Alyssa on LinkedIn: https://www.linkedin.com/in/alyssaleeco/ Linda on Twitter: https://twitter.com/lindavivah Linda’s Website: https://lindavivah.com/ Linda on TikTok: https://www.tiktok.com/@lindavivah Linda on Instagram: https://www.instagram.com/lindavivah/ Linda’s Medium: https://medium.com/@LindaVivah Dave on Twitter: https://twitter.com/thedavedev [BLOG] re:Invent 2022 DevOps and Developer Productivity Playlist - https://aws.amazon.com/blogs/devops/reinvent-2022-devops-and-developer-productivity-playlist/ [PORTAL] Amazon CodeCatalyst - https://codecatalyst.aws [PORTAL] Amazon CodeWhisperer - https://aws.amazon.com/codewhisperer/ [PORTAL] Amazon Inspector - https://aws.amazon.com/inspector/ Subscribe: Spotify: https://open.spotify.com/show/7rQjgnBvuyr18K03tnEHBI Apple Podcasts: https://podcasts.apple.com/us/podcast/aws-developers-podcast/id1574162669 Stitcher: https://www.stitcher.com/show/1065378 Pandora: https://www.pandora.com/podcast/aws-developers-podcast/PC:1001065378 TuneIn: https://tunein.com/podcasts/Technology-Podcasts/AWS-Developers-Podcast-p1461814/ Amazon Music: https://music.amazon.com/podcasts/f8bf7630-2521-4b40-be90-c46a9222c159/aws-developers-podcast Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5zb3VuZGNsb3VkLmNvbS91c2Vycy9zb3VuZGNsb3VkOnVzZXJzOjk5NDM2MzU0OS9zb3VuZHMucnNz RSS Feed: https://feeds.soundcloud.com/users/soundcloud:users:994363549/sounds.rss