Ep089: Enterprise AI at Scale: Box's Approach to Secure Content Intelligence

Yashodha Bhavnani, Head of AI at Box, reveals Box's vision for intelligent content management that transforms unstructured data into actionable insights.

Topics Include:

• Yashodha Bhavnani leads AI products at Box.
• Box's mission: power how the world works together.
• Box serves customers globally across various industries.
• Works with majority of Fortune 500 companies.
• AI agents will join workforce for repetitive tasks.
• Workflows like hiring will become easily automated with AI.
• Content will work for users, not vice versa.
• Customers demand better experiences with generative AI.
• Box calls this shift "intelligent content management."
• 90% of enterprise content is unstructured data.
• AI thrives on unstructured data.
• Current content systems are unproductive and unsecured.
• AI can generate insights from scattered company knowledge.
• AI extracts metadata automatically from documents like contracts.
• Automated workflows triggered by AI-extracted data.
• Box provides enterprise-grade AI connected to your content.
• AI follows same permissions as the content itself.
• Customer data never used to train AI models.
• AI helps classify sensitive data to prevent leaks.
• Box offers choice of AI models to customers.
• AI is seamlessly connected with customer content.
• Administrators control AI deployment across their organization.
• Partnership with AWS Bedrock brings frontier models to Box.
• Box supports customers using their own custom models.
• Box preparing for AI agents to join workforce.
• Introduced "AI Units" for flexible pricing.
• Basic AI included free with Business Plus tiers.
• Both horizontal and vertical multi-agent architectures planned.
• Working toward agent-to-agent communication protocols.

Participants:

• Yashodha Bhavnani - VP of Product Management, AI products, Box

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