Ep092: The Evolution of Monitoring: How New Relic is Transforming Cloud Operations

New Relic's Chief Customer Officer Arnaldo (Arnie) Lopez details how their observability platform helps 70,000+ customers monitor cloud performance through AWS infrastructure while introducing AI capabilities that simplify operations.

Topics Include:

• Arnie Lopez is SVP, Chief Customer Officer at New Relic.
• Oversees pre-sales, post-sales, technical support, and enablement teams.
• New Relic University offers customer certifications.
• Founded in 2008, pioneered application performance monitoring (APM).
• Now offers "Observability 3.0" for full-stack visibility.
• Prevents interruptions during cloud migration and operations.
• Serves 70,000+ customers across various industries.
• 16,000 enterprise-level paying customers.
• Platform consolidates multiple monitoring tools into one solution.
• Helps detect issues before customers experience performance problems.
• Market challenge: customers using disparate observability solutions.
• Reduces TCO by eliminating multiple monitoring tools.
• Targets VPs, CTOs, CIOs, and sometimes CEOs.
• Decade-long partnership with AWS.
• Platform built on largest unified telemetry data cloud.
• Uses AWS Graviton instances and Amazon EKS.
• AWS partnership enables innovation and customer trust.
• Three AI approaches: user assistance, LLM monitoring, faster insights.
• New Relic AI helps write query language (NURCLs).
• Monitors LLMs in customer environments.
• Uses AI to accelerate incident resolution.
• Lesson learned: should have started AI implementation sooner.
• Many customers still cautiously adopting AI technologies.
• Goal: continue growth with AWS partnership.
• Offers compute-based pricing model.
• Customers only pay for what they use.
• Announced one-step AWS monitoring for enterprise scale.
• Amazon Q Business and New Relic AI integration.
• Agent-to-agent AI eliminates data silos.
• Embeds performance insights into business application workflows.

Participants:

• Arnie Lopez – SVP Chief Customer Officer, New Relic

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/