Beyond the Clinic – a podcast by and for vet professionals
Kath Howie, Clinical Nursing Manager at Vets Now Glasgow, shares her top tips around triage. Kath emphasises the vital role of the RVN in ensuring that patients are always prioritised based on clinical need, to maximize outcomes for all patients. We discuss the triaging system she uses in her clinic. Kath offers tips on communicating well with our colleagues and using the whole practice team, particularly when the pressure rises.
Katherine Howie
Kath qualified in 2000 and worked in primary care practice before moving to referral practice and settling in ECC. She is a certified Veterinary Technician Specialist in Emergency medicine and Critical Care. She is a tutor for the Vets Now certificate in ECC nursing and spends a lot of time mentoring and developing RVNS both in and outside of the workplace. Kath is currently the clinical nursing manager at Vets-Now Glasgow.
Arlene Connor
Arlene qualified as a veterinary nurse in 2003 and subsequently worked in a small animal practice in central Scotland. She joined Vets Now 24/7 Emergency and Specialty Hospital in Glasgow in 2013 as a surgery nurse, before becoming Clinical Nursing Manager in 2014. In 2017, Arlene took on the role of Head of Clinical Operations for Vets Now’s Referral Hospital sites across the UK, which saw her represent Referrals within VetsNow as a member of the Veterinary and Nursing Standards group and at the company’s Clinical Strategy Board. In 2021 Arlene moved over to IVC Evidensia as the National Lead of Referral Nursing, within the newly created Referral Division, taking the lead on the UK’s Referral Nurse Strategy. In addition, with the rest of the National Clinical Lead team, Arlene is responsible for the clinical and professional standards within the hospital and is part of the team responsible for opening new IVC Evidensia Referral Hospitals in the UK.
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Please note that the views expressed by hosts and guests in this podcast Clinic do not necessarily reflect those of IVC Evidensia.
Links:
Information on Vets Now ECC Cert: https://www.vets-now.com/professionals/vet-cpd-events-courses/cert-vn-ecc-3/
Free access ECC articles in Today’s Veterinary Practice: https://todaysveterinarypractice.com/clinical_topics/emergency-medicine-critical-care/page/3/
Journal article from Kath Howie on triage assessment: www.fecava.org/wp-content/uploads/2019/09/autumn-2016.pdf