“Accountability is really what ties a commitment to a result.” Today, Leila (@LeilaHormozi) discusses the definition of accountability and the role of leaders in fostering a culture of accountability. She also talks about the importance of setting expectations, measuring performance, and providing feedback, while highlighting the negative consequences of low accountability on various aspects of business.
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Timestamps:
(2:08) - Accountability: CEO disseminates, not delegates
(6:51) - Signs of low accountability: complaints, no follow-through, unfinished projects
(10:15) - Accountability ties commitment to results
(14:18) - Two types of accountability: tactical and developmental
(18:41) - Avoiding accountability leads to firing, not coaching
(20:45) - Accountability formula: expectations + measurement x feedback
(25:18) - Feedback methods: meetings, one-on-ones, surveys, exercises, recognition
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