Data empathy; you either got it or you don’t w/ Laura Ellis from Rapid7

Data needs to be in the hands of the people who really need it. Sounds simple, right? So where is the disconnect? If your teams aren’t partnering to get projects done, it’s often due to a lack of understanding of each others pain points. That’s where empathy is a must.

Join Tim, Juan and special guest Laura Ellis from Rapid7 as they discuss supporting all the cooks in the kitchen when it comes to data projects, why that’s a hill to die on and HOW to actually get that done.

Key Takeaways:

• [00:06 - 02:09] Intros & Toasts
• [02:09 - 03:49] What is the most controversial hill you'll die on?
• [03:52 - 05:30] Getting data into the hands of people who need it
• [05:30 - 07:01] Biggest problems for collaborating and making data easier to work with across the organization
• [07:05 - 09:32] Take a business problem, break it into a data problem
• [09:32 - 11:00] Breaking down problems, making it less intimidating
• [11:00 - 12:34] A user experience problem around data
• [12:30 - 13:52] Who is responsible for figuring out how the pieces of the puzzle fit together
• [13:55 - 17:22] Understanding centralization, decentralization, and embracing ownership
• [17:25 - 20:48] Identifying issues and opportunities research provides for enabling data access
• [20:48 - 22:31] Internal user research and Rapid7's "data therapist"
• [22:31 - 24:33] Business literacy and data literacy, cross-functional learning
• [24:28 - 26:39] More technology and more tools
• [26:37 - 33:14] Putting data into the hands of people who need it, making money and saving money
• [33:20 - 36:36] Gathering community and team content from passionate people
• [36:34 - 38:24] Brainstorming definitions of success
• [38:24 - 41:31] Start talking to people, do surveys, understanding the monetary impact
• [41:39 - 43:31] Dive into the details
• [43:36 - 47:23] Lightning Round
• [47:27 - 54:09] Takeaways
• [54:10 - 57:57] Three questions