MEP EP#330: Rogue Gerbers - Jerry McDaniel of Customer Care at MacroFab
Jerry McDaniel
- Has been at Macrofab for over 5 years
- Currently the Director of Customer Success
- Previous life, he was the CTO/CFO of Litigation Records Services
- A records retrieval company in Texas managing litigation records for both Plaintiff and Defense attorneys
- Application support for Presensoft Inc. for almost 11 years
Customer Success
- How do you figure out how customer's act?
- What is the advice you can give to engineers?
- What is the weirdest thing a customer has ever done?