Owning the Customer Experience with Sunvoy's Joe Marhamati | EP216

In this episode of the Clean Power Hour, Tim Montague interviews Joe Marhamati, co-founder of Sunvoy, a customer relationship management and system monitoring platform for solar installers. Joe discusses his background working at the Department of Energy's Loan Programs Office during the early days of utility-scale solar development in the U.S. He then started his own solar installation company, Ipsun Solar, and spun off Sunvoy to address issues around the customer experience pre/during/post installation.

Joe explains how Sunvoy allows homeowners to track their solar project status, see all system performance data in one place (branded to the installer), and easily submit service tickets - avoiding the fragmented experience of dealing with multiple manufacturer apps. He emphasizes the importance of installers owning the full customer relationship to increase referrals and brand equity rather than having manufacturers take over after installation.

Other topics covered include using Sunvoy for active system monitoring across an installer's entire fleet, integrating with all major inverter brands and other software, and Sunvoy's language localization. Joe also discusses the challenges installers face in profitably offering monitoring/service to maintain a great long-term customer experience. The conversation provides insight into creating a compelling end-to-end experience for solar customers.

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Joe Marhamati
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The Clean Power Hour is brought to you by CPS America, maker of North America’s number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com