Bonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Listener Questions
Melvin asked about how to handle a layoff he’s been asked to do.
Melissa asked about what she should do differently before letting people go.
Carlos asked about how to change the dynamics on a dysfunctional team.
Krystal asked about good reading resources for better customer service.
Jun asked about what he could do to improve his executive presence.
Resources Mentioned
The Automatic Customer* by John Warrillow
Good Authority* by Jonathan Raymond
Radical Candor* by Kim Scott
The Power of Vulnerability by Brené Brown
Why Good Leaders Make You Feel Safe by Simon Sinek
Raving Fans: A Revolutionary Approach To Customer Service* by Ken Blanchard and Sheldon Bowles
How to Win Friends and Influence People* by Dale Carnegie
Related Episodes
The Power Of Servant Leadership, with John Dickson (episode 137)
How to Create Team Guidelines, with Susan Gerke (episode 192)
How to Challenge Directly and Care Personally, with Kim Scott (episode 302)
Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306)
Membercast 4: How to Create a Team Vision
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