54: How Authentic Leaders Apologize

Authentic leaders know that there's more to an apology than simply the words "I'm sorry" - although that's a good starting point. Mistakes are inevitable, but few leaders are able to communicate a genuine apology. This week, Bonni Stachowiak returns to discuss how we can make our apologies more meaningful and genuine to the people who receive them. Community Feedback USA: (949) 38-LEARN Global: +1 (949) 385-3276 Twitter: #CFLshow [email protected] Components of an authentic apology: 1) State "I'm sorry" or "I apologize" with sincerity 2) Be specific about what you are apologizing for and own it 3) Discuss what you will do to avoid the mistake in the future Tell me what you did to incorporate something from our discussion above - I want to know what is working for you! Community Feedback USA: (949) 38-LEARN Global: +1 (949) 385-3276 Twitter: #CFLshow [email protected] The TED Talk on vulnerability we mentioned can be found here: The Power of Vulnerability by Brené Brown We are accepting subscriptions to our free newsletter. If you would to receive monthly articles, interviews, videos, and other leadership resources, you can SUBSCRIBE HERE. Also, you'll receive as a bonus, a video and down-loadable list of the 10 Books That Will Make You a Better Leader. A special thank you to Peter Trudelle, Mary Kelly, and Kurt Allebach for liking our page on Facebook! If you haven't already, you can visit our Facebook page at coachingforleaders.com/facebook Thank you to all our listeners on Stitcher. Please add us to your favorites list and give this show a "thumbs up" if you enjoyed it. Wherever you are in the world, whatever is on your agenda today, take one idea from this show to engage and develop someone you lead.