Unlocking New Possibilities: Technology’s Role in Modern Retail

Retail is a bellwether for consumer behavior, technology innovations and other trends. So, what new revelations have come from the industry over the past few years? How is technology contributing to success? And what lessons can other businesses take away?

In this episode of Connect, Joe Coll, Vice President of Asset Protection Operations & Strategy at Macy's, explains why technology is at the forefront of modern retail and how customers are driving technological change. Joe takes a retrospective look at the industry, discusses emerging technology and shares a glimpse behind the scenes at one of the world's most iconic brands.

We’ll examine how today’s asset protection professionals have become a community—with collaboration between competitors—to take on challenges like organized retail crime and achieve success together. Additionally, we’ll explore new innovations in curbside pickup, frictionless shopping and supply chain management. Join us for this episode and discover how technology is helping retailers unlock their potential and revolutionize customer experience. 

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