Anna Potapova: Managing AI Content at Scale for an Ecommerce Giant – Episode 33

Anna Potapova Generative AI creates new opportunities to create and manage content at scale. And scale is definitely required when crafting content experiences for one of the world's largest ecommerce companies. Anna Potapova is incorporating gen-AI across the span of her work at AliExpress: content creation and management, localization, personalization, and other areas where her strategic-content mind guides her. We talked about: her recent promotion to a new leadership role at AliExpress which types of content are most amenable to being generated by AI the standards they use to guide the creation and ensure the quality of AI content the crucial role of content designers and localization experts in the ongoing iterative improvement of AI content at a large scale how AI enables the democratization of content creation the large percentage of user-generated content on the AliExpress platform how AI helps her team with personalization how gen-AI content helps them scale their marketing personalization efforts the importance of inviting yourself to machine learning and data science meetings to show the value you bring the value of case studies when communicating with internal stakeholders to show the value you can bring the importance of staying grounded in business objectives when developing relationships with your collaborators how a strategic approach to your work can help your org use AI most productively how the shift from hand-crafted content to AI content at scale manifests in content operations her plans to explore how AI can help evaluate content quality and conduct content audits the concept of hyper-localization, which addresses very specific regional and cultural differences the importance of proactively engaging with product and tech colleagues to ensure that standards-backed content powers AI products going forward Anna's bio Anna Potapova is Staff Content Strategist at AliExpress (part of Alibaba Global Digital Commerce group). She changed team positioning from pure localization to Content Design, built a style guide and a system to maintain it, established standards for AI generated content in multiple languages and improved business metrics while reducing production costs. Anna has been featured on several podcasts (Content Strategy Insights, Writers of Silicon Valley, Localization Leaders), joined UX Evenings @ Google and helped to build a content community in China. Connect with Anna online LinkedIn Video Here’s the video version of our conversation: lkjsdf Podcast intro transcript This is the Content and AI podcast, episode number 33. When you create, manage, personalize, and localize content at scale for a global ecommerce giant like Alibaba, you need all of the automation help that you can get. In her role as a content strategy and design leader at AliExpress, Anna Potapova is harnessing the power of generative AI tools and techniques to address customers' individual preferences, to help third-party vendors create better content, and to streamline their internal content design operation. Interview transcript Larry: Hi, everyone. Welcome to episode number 33 of the Content and AI podcast. I'm really delighted today to welcome to the show, Anna Potapova. Anna is a staff content strategist at Alibaba, the big e-commerce merchant in China. She works specifically for AliExpress. Welcome to the show, Anna. Tell the folks a little bit more about what you're doing these days. Anna: Thanks, Larry. Happy to be here again. Should I mention that since the last appearance on your podcast, I was on Content Strategy Insights with Arnaud. Since my last appearance I was promoted, I attributed exclusively to your podcast. Thank you so much for having me again. Larry: That's too awesome. Thank you. Anna: Recently, I've been talking a lot about AI and my team has been doing a lot of work in this area.