May Habib: Pioneering AI Innovator and CEO of Writer.com – Episode 14

May Habib May Habib is the CEO at Writer.com, a generative-AI platform that has been helping enterprises use AI since 2020. Her company builds its own award-winning large language models and is pioneering approaches like "headless AI" to help employees across an enterprise use AI to be more creative and productive. We talked about: her work as CEO at Writer.com, a "full-stack generative-AI platform," for the past four years her decade-long work in the AI and NLP space, beginning with translation solutions her take on the "over-chat-ification" of AI products, the reliance on chat interfaces as opposed to other ways to access AI capabilities her prediction that 2024 will the "get real" year for AI the use of fine-tuning and/or RAG to connect learning models the inadequacies of vector databases for knowledge retrieval and their exploration of knowledge graphs to fill the gap a new role, the "AI ontologist" another new role, the "AI program director" which includes a mix of left- and right-brain thinking and technical skills some of the use cases for "headless" AI their approach to securing and protecting the various kinds of data used in their LLM how she sees the role of data scientists in AI their tactical approach to building knowledge graphs for specific business use cases their work at Writer on no-code and low-code tooling to help their customers build solutions and tooling on the platform new content job roles that are emerging as AI takes hold in enterprises May's bio May Habib is CEO and co-founder of Writer, the only fully-integrated generative AI platform built for enterprises. Leading companies, including Vanguard, Intuit, L’Oreal, Accenture, Spotify, Uber, and more, choose Writer to help them deploy generative AI across their businesses, allowing them to automate and augment key operational activities and increase employee creativity and productivity. Writer’s family of large language models (LLMs) are state-of-the-art, topping leaderboards for natural language understanding and generation. The company’s security-first approach means that Writer’s large language models and generative AI platform are deployed inside an enterprise’s own computing infrastructure. Launched in 2020, Writer has seen immense success with customer adoption, has grown revenues by 10x in the last two years, and has over 150% net revenue retention. May and the Writer team have successfully raised over $126M in funding from notable investors, including ICONIQ Growth, Balderton Capital, and Insight Partners. May began her entrepreneurial journey as a teenager, and founded her first language startup, Qordoba, a localization software company, 10 years ago. May is an expert in AI-driven language generation, AI-related organizational change, and the evolving ways we use language online. She has been recognized for many different awards, including the recent 2023 Forbes AI 50 and Inc.'s 2023 Female Founder Award. She is a MELI Fellow with the Aspen Institute. She graduated from Harvard University and spends her time between San Francisco, where Writer is based, and London, where her two children live. Connect with May online LinkedIn email may at writer dot com Video Here’s the video version of our conversation: https://youtu.be/lFTfA4X8CkA Podcast intro transcript This is the Content and AI podcast, episode number 14. Over the past year and a half, innovative artificial intelligence startups have taken the tech and content worlds by storm. In her position as the CEO of the generative AI platfom Writer.com, May Habib has been right in the middle of the excitement, and out in front of it. Writer and their clients were deploying LLM-driven generative AI programs inside of large enterprises long before OpenAI's ChatGPT 3 captured the headlines and launched the current wave of AI disruption. Interview transcript Larry: Hey everyone.