On this episode, Amelia welcomes Omer Minkara, Vice President and Principal Analyst of Aberdeen Strategy & Research. As a returning guest, Omer brings a wealth of knowledge, sharing cutting-edge research and insights into how generative AI is reshaping the landscape of customer service and business operations.
Key Takeaways:
- The differences between generative AI and traditional AI.
- The increasing integration of generative AI in both business and consumer sectors.
- Common misconceptions about AI replacing human jobs.
- The importance of data hygiene and the need for businesses to effectively utilize their
- How AI is being used to improve customer experience and operational efficiency.
Resources Mentioned:
Omer Minkara - https://www.linkedin.com/in/omerminkara/
Aberdeen Strategy & Research - https://www.aberdeen.com/
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