On this episode, Amelia welcomes Mila D'Antonio, Principal Analyst at Omdia, a technology research and advisory group.
During this conversation, Mila and Amelia discuss:
- How businesses are overcoming CX challenges.
- Using AI to accelerate their self-service success.
- The significant advancement of digital maturity.
- Achieving sustained profitable growth by growing the customer experience.
- Recommendations for better CX bot interactions.
Resources mentioned:
Mila D'Antonio - Mila D'Antonio
Omdia - https://www.linkedin.com/company/omdia/
Omdia | Website - https://omdia.tech.informa.com/
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