On this episode, Amelia welcomes Robin Gareiss, CEO and Principal Analyst at Metrigy, to explore the crucial role of customer experience (CX) in organizational decision-making.
Key Takeaways:
- Increased prioritizing of customer engagement.
- Strategic approaches to enhancing CX technology.
- The growing significance of self-service options like chatbots.
- How CX technology improves the empowering of agents.
- The value of quick decision-making based on performance analytics.
- A unified view on performance, integrating various data sources.
- Enabling a comprehensive understanding and strategy formulation for CX.
Resources Mentioned:
Robin Gareiss - https://www.linkedin.com/in/robin-gareiss-91413a/
Metrigy - https://metrigy.com/
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative and comprehensive end-to-end CX solutions.
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