Satisfying The Customer's Need For Speed with Expert and Author Jay Baer

On this episode, Amelia welcomes Jay Baer, Hall of Fame Keynote Speaker and Emcee on Marketing and CX and founder of Convince & Convert Consulting. Jay is also the author of six books.

In this conversation, Jay discusses:

- Technology changes, but customer expectations still lead the way for businesses.

- Speed may be the most important component of the customer experience.

- The pandemic puts more of a premium on the way people look at their time.

- Speed in customer experience never goes backward.

- There is a correlation between quick responsiveness and customer satisfaction.

- AI keeps getting better, and it makes customers more likely to choose that option.

- The best AI is the kind where a customer has no idea it’s AI.

- There are situations where your customer service can be too fast. There is a perfect speed that Jay calls the “right now,” which is just faster than the customer expects.

This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative, comprehensive, end-to-end CX solutions. That’s nice.com



#CXO #CX #ContactCentre #CustomerService #CustomerExperience