On this episode, Amelia welcomes Joseph Michelli, Author and CEO at The Michelli Experience, a newsletter with tips and best practices to drive customer and employee loyalty.
During the conversation, Joseph and Amelia discuss:
-Creating a joyful and productive workplace to focus on customer experience.
-Joseph’s thoughts on post-pandemic leadership and how to deal with uncertainty in the world.
-How the pandemic expedited technological advances and digital roadmaps.
-The role of AI when it comes to customer experience.
-Collecting data on customers and using that information in a way to aid human interactions.
-The optimal execution path to start using AI today.
-How most people want to make a difference and have a purposeful impact on the world.
-Creating a brand experience where people are emotionally moved and want to tell their friends.
This podcast is brought to you by NICE, the world’s leading cloud CX platform. Go to nice.com to learn more about our innovative, comprehensive, end-to-end CX solutions. That’s nice.com
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