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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen

10 min • 11 juni 2021

Learn how personalization programs have changed over the past decade, and how modern CX leaders use personalization as a competitive advantage.

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