On this episode, Amelia welcomes Jon Arnold, Principal at J Arnold & Associates. This is Jon’s fourth appearance on the show.
During this conversation, Jon and Amelia discuss:
- The transformative power of AI in customer experience.
- The reason for choosing the term "transformative" for AI.
- AI's role in the transition to digital transformation.
- AI's ability to generate new ways of understanding.
- Enhancing agent intelligence with AI.
- Pattern detection and creating a roadmap for customer service.
- Competitive differentiation through AI.
- AI's role in remote work and agent training.
- Utilizing AI to create brand loyalty.
Resources mentioned:
J Arnold & Associates - https://www.jarnoldassociates.com/
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