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CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers

What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.

12 min • 7 juli 2021

The future of work is becoming more hybrid as offices are reopening. Learn how contact centers are effectively combining remote and onsite workforces to meet shifting agent and customer expectations.  

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