17. Katie Wilde on the challenging step to director, and the perverse incentives of reliability

Katie Wilde is an accomplished leader from Snyk, Ambassador Labs, and Buffer. She shares how she learned to be an effective director (and how challenging the transition was), and shares tons of insights into why it's hard to build a culture of reliability in engineering organizations. And she shares a bunch of wonderful approaches to make reliability fun and desirable. This episode was a delight, and I learned a bunch from it.