Bonus: Hiroki Asai, Global Head of Marketing at Airbnb

Find a transcript and more show notes on our Substack: https://designbetterpodcast.com/p/hiroki-asai

Airbnb and Apple have a few things in common: They’re both design-centric companies, they sell products through best-in-class marketing, and they’ve achieved incredible success by focusing on the customer. There’s one more thing they have in common—Hiroki Asai who currently leads marketing at Airbnb and formerly led marketing at Apple during their most historic product launches.

We spoke with Hiroki about his time at Apple and the key elements of their marketing playbook, as well as how he reinterpreted Apple’s values in Airbnb’s culture. We also spoke about the importance of dogfooding, or as John Maeda calls it, “wine tasting,” your own products. And we learn how Airbnb shifted away from traditional product managers, and how that affected their marketing and design processes.

Bio

Hiroki Asai oversees all of Airbnb’s marketing efforts, as well as Airbnb's in-house creative teams. Hiroki is responsible for maintaining Airbnb's strong global brand and sharing the story of our millions of hosts who offer unique homes and experiences to guests around the world.

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