051 — Nathen Harvey: How to Measure Success in the Age of AI

How do DORA metrics apply to the unique challenges of Salesforce development? Join Jack McCurdy and Nathan Harvey as they dive into the evolving landscape of software delivery, exploring the intersection of platform engineering, AI, and human performance.

They discuss practical strategies for implementing DORA metrics, navigating the shift to agile, and reducing developer burnout. In this episode they uncover how to foster empathy, improve team collaboration, and leverage AI to enhance your Salesforce development processes.

Expect insights on effective tooling, communication strategies, and the importance of questioning the status quo to drive innovation.

Learn more:
- Everything you need to know about Agentforce
- Insights from the latest DORA report
- How to apply DORA metrics to Salesforce

About DevOps Diaries:
Salesforce DevOps Advocate Jack McCurdy chats to members of the Salesforce community about their experience in the Salesforce ecosystem. Expect to hear and learn from inspirational stories of personal growth and business success, whilst discovering all the trials, tribulations, and joy that comes with delivering Salesforce for companies of all shapes and sizes. New episodes bi-weekly on YouTube as well as on your preferred podcast platform.

Podcast produced and sponsored by Gearset. Learn more about Gearset.

Subscribe to Gearset's YouTube channel: https://grst.co/4cTAAxm
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About Gearset:
Gearset is the leading Salesforce DevOps platform, with powerful solutions for metadata and CPQ deployments, CI/CD, automated testing, sandbox seeding and backups. It helps Salesforce teams apply DevOps best practices to their development and release process, so they can rapidly and securely deliver higher-quality projects. Get full access to all of Gearset's features for free with a 30-day trial.

Chapters
00:00 Introduction to DORA and Its Importance
02:57 Understanding Software Delivery Performance Metrics
06:01 Challenges in Measuring Metrics in Salesforce
09:04 The Role of Platform Engineering
12:04 AI's Impact on Software Delivery
17:57 Navigating AI in Development and Deployment
29:38 Understanding Customer Needs in AI Development
30:43 The Journey of Continuous Improvement
32:45 Collaboration in Salesforce Teams
36:07 Effective Communication Strategies
40:12 The Shift from Waterfall to Continuous Improvement
42:25 Reducing Developer Burnout
48:24 Building Empathy with Users
53:10 Challenging the Status Quo