The Importance of a Personal Experience in Digital Banking with Joel Schwartz of DoubleCheck Solutions

There was a time when most banking business was conducted at the branch. The interaction with the same people week after week made for a warm, personal experience. 

Thanks to technology, we wait longer to use the ATM so that we don't have to talk to anyone. As a result, that warm, personal experience is at risk of going the way of the dodo bird.

Joel Schwartz, Founder and co-CEO of DoubleCheck Solutions LLC, joins our host Josh DeTar to discuss how fintech and digitized banking can actually make for a warmer, more personalized experience that your parents might remember.