Max Kanat-Alexander and Or Michael Berlowitz (Berlo), share how they gather both periodic and real-time feedback from developers.
Discussion points:
- Overview of the listening channels used by Max and Berlo’s team - [00:00:58]
- Origin story of the Developer Engagement and Insights team - [00:02:49]
- Perspectives on volume metrics - [00:05:00]
- How the periodic surveys work - [00:08:51]
- Investment required to build the periodic surveys and real-time feedback - [00:14:20]
- How results are handled - [00:15:28]
- How the real-time feedback tool works - [00:21:40]
- Where the idea for the real-time feedback tool came from - [00:25:15]
- Building an MVP for the real-time feedback tool - [00:028:58]
- Other stakeholders involved in triaging feedback - [00:35:40]
- The experience developers have when encountering the real-time feedback tool - [00:37:34]
- How feedback collected via surveys differs from that of the real-time feedback tool - [00:40:44]
- Advice for other teams considering implementing this approach - [00:41:46]