#166 Itamar Arel: Is Voice AI the Future of Customer Service?

Join host Craig Smith on episode #166 of Eye on AI as we sit down with Itamar Arel, CEO of Tenyx, a company that uses proprietary neuroscience-inspired AI technology to build the next generation of voice-based conversational agents.

Itamar shares his journey that started with academic research to becoming a leading tech entrepreneur with Tenyx. We explore the evolution of voice AI in customer service and the unique challenges and advancements in understanding and responding to human speech. 

We dig deeper into Tenyx’s unique approach to AI-driven customer service while exploring the production and design considerations when developing cutting-edge AI technology.

Make sure you watch till the end as Itamar shares his vision on how AI is going to reshape industries and help advance modern day businesses. 

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(00:00) Preview and Introduction

(03:35) Itamar Arel's Career and Introduction to Voice AI Development

(07:39) Key Differences in Current and Past Technology Solutions

(09:10) Advancements in Voice AI and Large Language Models

(11:00) The Inception and Evolution of Tenyx

(13:29) Challenges in Developing Voice AI

(18:27) Innovative Approaches in Voice AI Development

(21:05) Data Handling and Fine-Tuning in Model Development

(25;41) How To Standout In The Crowded AI Market

(29:44) The Future of Voice AI and Generative Models

(37:14) Testing and Evaluation of Voice AI Systems

(40:10) Where Will AI Be in 5 Years?

(43:42) Closing Remarks and A Word From Our Sponsors