FranklinCovey On Leadership with Scott Miller

Loss changes the lens through which we see the world, and that’s not always a bad thing. For Tom Turcich, the tragic passing of a close friend he had in high school served as a spark that ignited in his heart which ultimately led to him walking around the world. Tom meticulously planned and prepared for this epic journey, which took him seven years to complete, spanning 38 countries on six continents. Along the way, Tom faced numerous challenges, but his commitment to his values and goals allowed him to persevere in spite of it all. He emphasizes the importance of defining one's core values and then structuring one's life accordingly, even if it means accepting certain constraints. Through his transformative experience, Tom says he gained a deeper understanding of humanity, recognizing both the kindness and challenges he encountered across various cultures. He also learned to embrace failure as a path to growth, encouraging others to be more "reckless" in pursuing their dreams.

Discover the power within you and learn to lead yourself with some of the techniques and practices outlined by bestselling author Heather Younger. Heather shares how challenging experiences like a corporate merger and layoff led her to focus on the importance of self-leadership and owning one's mindset, a practice that has helped her transform her own life. She emphasizes that leaders must prioritize their own well-being and not be afraid to acknowledge their progress, even in seemingly small ways.

There is something pretty powerful about choosing to follow your dreams in spite of others thinking you’re crazy. Author Loren Ridinger joins On Leadership to share her story of doing just that as an entrepreneur who defied conventional expectations and built an empire from scratch. Loren’s story isn’t just about entrepreneurship; it’s about the courage to reject someone else’s identity and embrace your own. She reveals how staying true to her vision, even when others doubted her, changed the course of her life.

Known to many as America’s Nicest Judge, Judge Frank Caprio joins On Leadership to share his inspiring life story and his approach to compassionate justice in the courtroom. Raised by working-class immigrant parents, Judge Frank credits his upbringing for instilling him with the values of honesty, integrity, decency, and compassion. He proudly brings these values to life in the courtroom as he works to truly understand the circumstances and life experiences of those who come before him. Judge Frank’s TV show has made him an internet sensation, but he maintains a humble, authentic demeanor and views his legacy as being kind, understanding, and compassionate with all he comes in contact with.

On Leadership is joined by an American icon: Al Roker, a longtime broadcaster and journalist who has worked at NBC for over 45 years, including nearly 30 years as a co-anchor on the TODAY Show, joins the podcast for a reflective discussion on his legacy. Al walks us through his career journey, including how he got his start in television and became a weather forecaster on the TODAY Show, and offers advice for aspiring leaders and professionals, emphasizing the importance of a strong work ethic and being prepared for opportunities when they arise. Al also shares how he navigates balancing his successful career in the spotlight with raising a family and what he’s learned from the challenges he’s faced as a working parent.

A lot could possibly go right with our AI future according to venture capitalist, entrepreneur, and bestselling author, Reid Hoffman. The LinkedIn co-founder joins On Leadership to discuss his new book, Superagency, emphasizing the importance of embracing a “technohumanist compass” as we all aim to more effectively leverage technology in business. Reid argues that AI is not here to replace people, but to augment and empower them. He encourages people to proactively learn how to integrate AI tools into their work to stay adaptive and competitive. As a leader, Reid suggests that key competencies for the future will include nimbleness, continuous learning, and the ability to effectively integrate AI tools and technologies into individual, team, and organizational workflows. He believes this mindset shift is critical for companies and leaders to thrive amidst the coming technological changes. 

Learning how to thrive in an age of conflict is a superpower, and its one very close to William Ury’s heart. William joins On Leadership to share stories that illustrate key principles he has learned about negotiation that works. Setting aside your own agenda to truly listen and connect with the other person and focusing on finding creative solutions that satisfy the interests of all sides are among the principles William brings to life with his stories. He also emphasizes the importance of becoming someone who is curious, creative, and collaborative in approaching conflicts and challenges, a powerful combination he attributes to “Possibilists.”

Build stronger connections and make more effective decisions tapping into an elevated understanding of facial expressions with Annie Sarnblad. Annie shares how to better detect people's true emotions and intentions, even if they are trying to hide them. She discusses how, as a leader, it is important to be able to read the facial expressions and body language of your team members to understand what they are really thinking and feeling. This can help you build trust, get honest feedback, and make better decisions.

Performance expert and bestselling author Alan Fine has dedicated his career to helping people improve their performance and reach their full potential, starting from his early days as a tennis coach. To him, the biggest obstacle to high performance is not a lack of knowledge, but mental interference and distractions that prevent us from applying what we know. The key ingredients for high performance are faith (belief in yourself), fire (motivation and energy), and focus (controlling your attention on what's most important). Learn how successful people control their focus and attention, believe in their ability to learn and improve, and have the energy to persevere through challenges.

Learn how to protect your peace with renowned author, coach, and speaker, Trent Shelton. Trent shares his personal story of rejection when an NFL team revoked his contract offer, highlighting the importance of emotional resilience and not letting setbacks define you. He emphasizes the principles of trusting your own vision, being selective about what you say "yes" to, and prioritizing your own peace and fulfillment over pleasing others. Trent’s vulnerable and authentic approach to personal growth serves as an inspiring example of how you can take ownership of your life and focus on the things that truly matter to you.

Curiosity, enlightenment, and commitment are three phases of relationships that help build the foundation for Donald Miller’s StoryBrand concept. The New York Times bestselling author joins On Leadership for a second time to discuss the updated and revised Building a StoryBrand 2.0: Clarify Your Message So Customers Will Listen. Donald shares insights on the importance of clear and concise communication, using the "StoryBrand" framework to position your brand as a guide rather than the hero, and the new StoryBrand.ai tool that can help generate powerful taglines and other marketing collateral.

How does it get better? That is one of many questions posed by #1 New York Times bestselling author Rachel Hollis as she returns to the On Leadership podcast. Rachel joins the podcast to discuss her new book, What if YOU Are the Answer, which poses thoughtful questions to get readers thinking intentionally about what’s next in their lives. She emphasizes the importance of falling in love with the creative process, encouraging people to focus on what they are passionate about even if it doesn’t lead to immediate results. Rachel opens up about personal challenges she has faced in recent years, including divorce, the death of her ex-husband, and a miscarriage, offering encouragement to others to give themselves grace and time to grieve during difficult times.

Three-time New York Times bestselling author, renowned behavioral economist, and Duke professor Dan Ariely joins On Leadership for a thoughtful discussion on the business case for building cultures of trust inside organizations. Dan shares insights from his extensive research, which shows that factors like employee appreciation, fairness, and psychological safety have a strong correlation with a company's stock market performance. He also discusses the phenomenon of "misbelief,” digging into what makes rational people believe irrational things. Dan delves into the psychology behind the spread of misinformation and offers thoughts on how individuals and businesses can work to combat this troubling trend and restore trust in institutions and basic facts.

Learn how to turn anxiety into a force for good with Dr. Wendy Suzuki, a neuroscientist and professor at NYU. Dr. Suzuki joins On Leadership to share insights from her book Good Anxiety: Harnessing the Power of the Most Misunderstood Emotion, discussing how anxiety is a normal human emotion that exists on a spectrum, and how we can harness the "good" aspects of anxiety to become more productive and empathetic. She shares practical tips like turning anxious "what-if" thoughts into a to-do list, as well as the benefits of physical activity in managing anxiety.

Thriving in spite of setbacks changes the second you wake up in the morning. That’s the take bestselling author Hal Elrod has in his renowned book The Miracle Morning, which details his own major life challenges and setbacks, including the death of his sister, a near-fatal car accident, and a cancer diagnosis. Hal was able to turn these adversities into opportunities for growth and transformation and shares how he did that through the development of a consistent morning routine built around his SAVERS acronym for Silence, Affirmations, Visualization, Exercise, Reading, and Scribing.

If you have young people in your life, you need to take 42 minutes to listen to this episode. Join Dr. Leonard Sax, renowned physician, bestselling author, and psychologist, for a crucial conversation on modern-day parenting and the challenges facing young people today. Dr. Sax discusses the importance of parents establishing a culture of respect in the home, the risks of prioritizing a child's popularity and social status over their relationship with their parents, and the negative impact of a "culture of disrespect" in media and popular culture.

Join New York Times bestselling author, speaker, world record holder, and founder of the fastest-growing whiskey company in the U.S., Fawn Weaver, for a masterclass in business, leadership, and communication. Fawn shares her remarkable story, including how she became interested in the whiskey business, the challenges she faced as a woman of color entering a historically white-male-dominated industry, and the principles and strategies that have driven her company's success.

A parable for our times shines light on important personal and professional life lessons we could all benefit from refocusing on. Bestselling author James Rhee joins On Leadership to discuss his book, Red Helicopter, which thoughtfully blends personal memoir, business lessons, and a philosophy for navigating life's complexities with kindness, wisdom, and a systems-based perspective. James shares his unconventional background, from teaching high school to working in private equity, and how those experiences shaped his approach to leading the once-struggling retailer Ashley Stewart. He emphasizes the value of pattern recognition, the need to question conventional systems and assumptions, and the importance of leading with both kindness and a mathematical, systems-based mindset. 

Learn your “money type” and how it’s helping or hurting your relationship with bestselling author and personal finance expert, Ramit Sethi. Ramit joins On Leadership to discuss the importance of couples having open and positive conversations about money, and shares insights on the four main "money types" that people tend to fall into - the avoider, the optimizer, the worrier, and the dreamer. He provides practical advice for how partners with different money types can better communicate and work together to achieve their shared financial and life goals.

This episode features an interview with Dr. Ruth Gotian, an expert in mentorship and author of the book "Mentoring: A Complete Guide to Effective Mentoring". Dr. Gotian discuss the importance of mentorship, how to effectively find and cultivate mentor-mentee relationships, and the common pitfalls to avoid. She also shares her personal experience as both a mentor and mentee, and provides practical advice on how to make the most of mentoring relationships, both formal and informal.

This episode features an illuminating conversation with Hala Gorani, the renowned and beloved international journalist and anchor who has covered some of the most significant news events of our time. Hala shares insights into her diverse background and the journalistic principles that guide her work, emphasizing the importance of objectivity, fact-checking, and listening to her interview subjects. She provides valuable communication advice for leaders, stressing the need to connect authentically with audiences rather than lecturing them. Gorani also recounts harrowing personal experiences, such as being caught in the Arab Spring uprisings in Egypt, underscoring the risks and challenges faced by foreign correspondents. Throughout the interview, Gorani demonstrates her deep understanding of the evolving media landscape and the challenges facing journalism in the digital age.

In this episode, host Scott Miller interviews author and former business executive Bill Bennett about his impressive work in fiction writing and the creative process behind his latest book, Jacob T. Marley. Bill shares how he discovered his passion for storytelling, the strategies he uses to develop engaging backstories and characters, and the discipline and rituals he follows as a writer. Throughout the discussion, Bill provides advice and encouragement for aspiring writers, emphasizing the importance of finding your creative voice and being willing to experiment outside your comfort zone.

Paying the price and planting metaphorical acorns might not make you remarkable, but New York Times bestselling author Guy Kawasaki offers lessons in these areas that sure will get you on the right path. Guy shares thoughtful, pragmatic wisdom on how to build a remarkable life of impact, all grounded in his diverse experiences as an entrepreneur, author, and technology evangelist.

Matthew Frederick, the acclaimed author of the 101 Things I Learned series, brings his unique perspective on blending creativity, practical wisdom, and personal growth. In this episode, he delves into the origins of his popular books, the key lessons they've uncovered across disciplines, and how these principles can be applied to leadership and everyday challenges. Whether you're looking to spark creativity, solve problems more effectively, or find inspiration in unexpected places, this episode offers valuable takeaways to enhance your thinking and impact.

Keith Ferrazzi, author of Never Eat Alone, returns to discuss his latest book, Never Lead Alone. Keith explores the concept of transitioning from traditional leadership to a more collaborative approach—what he calls "teamship." This conversation offers insights into building stronger, more effective teams and fostering a leadership style that prioritizes collective success over individual achievement.

Reimagining how to leverage AI effectively and responsibly is at the forefront of a lot of leader’s minds right now, including Sal Khan, Founder of the Khan Academy. Sal returns to On Leadership to discuss how AI-powered tools can provide personalized tutoring to students, assist teachers with administrative tasks, and transform assessment and credentialing. He advocates for embracing AI’s potential and argues that while there are valid concerns about AI, the technology also presents immense opportunities to improve education and support learners if implemented thoughtfully and ethically.

Marketing and branding in the digital age is a constantly evolving realm to manage, but it’s one that Marcus Collins has mastered. Marcus joins On Leadership to share the importance of understanding culture and how it shapes human behavior and brand perceptions. He discusses the concept of finding your congregation, or your community of people who share a brand’s beliefs and values, and use the brand to communicate their own worldviews. Marcus offers practical advice for executives and leaders on how to build a strong social media presence by focusing on communicating their beliefs and values rather than just promoting their products.

Take an inspiring journey into the life and wisdom of Lisa Nichols, a renowned speaker, entrepreneur, and New York Times bestselling author of the recent book Abundance Now: Amplify Your Life and Achieve Prosperity. Lisa shares how she rose above adversity and intentionally shaped the life she wants to be remembered for, offering listeners a roadmap to do the same. Through her diverse career—from co-authoring Chicken Soup for the Soul books and appearing in The Secret, to coaching others on public speaking and goal-setting—Lisa shows how each experience has been driven by her passion for empowering people.

Something changes in your mindset when you bounce back from something you had a five percent chance of bouncing back from. In fact, Roy Reid would argue that his story of surviving a life-threatening aortic dissection actually bounced him forward, not back. Roy shares his story of how his experience transformed his perspective, discussing the foundational role of trust in health, wellbeing, and performance in your personal and professional life.

Stay more focused in an age where there is more demand on our attention than ever before. Dr. Gloria Mark is a leading expert on human attention and the impacts of technology. Dr. Mark shares her research on the different "attentional states" people experience - focused attention, rote attention, boredom, and frustration - and the importance of balancing these states throughout the day to maintain productivity and well-being.

• Manage Your Energy to Do Your Job Well: To identify areas where you're putting yourself at risk of burnout, answer the questions in our guide, then choose one good self-care habit you can start practicing this week.

Harvard Business School professor Dr. Michael Norton joins On Leadership to share how rituals can be identified and used as a tool for all of us in our personal and professional lives. Dr. Norton explains the difference between rituals, habits, and compulsions, discussing how elite performers like athletes and celebrities often have elaborate pre-performance rituals that help them feel more prepared to perform. Dr. Dorton describes how rituals are often used to provide a sense of control and reduce anxiety, but can become compulsive and interfere with one's goals if taken too far.

• Manage Your Time Like a Pro—Hard-working professionals should be spending more time on their long-term goals. We can help with these 7 Tips for Doing What Matters Most.

Learn how to more effectively work with your brain (not against it) with YouTube sensation Jessica McCabe. Jessica joins On Leadership to share her personal journey of struggling with undiagnosed ADHD and how she eventually discovered strategies to thrive. The discussion covers a wide range of topics related to ADHD, including the differences between ADD and ADHD, the process of getting diagnosed as an adult, the role of executive function, and how ADHD can impact different aspects of life like relationships, parenting, and careers. Jessica provides practical advice and insights that would be valuable for anyone dealing with ADHD, whether themselves or a loved one.

• The 7 Habits of Highly Effective People: A Brief Guide—Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Shortcuts aren’t. That is one of many insightful takeaways offered up by bestselling author, speaker, and business strategist Seth Godin in his return visit to On Leadership. Seth shares his thoughts on what it means to be a "strategic thinker" and the principles of good strategy, including the importance of focusing on the right audience, being clear about the change you want to create, and having a sense of how different actions will play out over time.

• The Agility Advantage: 5 Steps to Respond to Change and Achieve Consistent Business Results—When your industry changes, your strategy needs to change too. The question is, how do leaders make the right adjustments without losing momentum or focus? The answer is agility.

Vulnerability and self-love are key themes in this compelling conversation with author and TheGoodQuote founder, Meggan Roxanne. Meggan shares insights on the dangers of perfectionism and people-pleasing, and how she had to work to uncover and embrace her authentic self, rather than constantly performing for others. She explores the challenge of finding one's true essence and authentic self, particularly when living up to the expectations of others.

• 5 Ways to Multiply Your Team's Natural Genius: Download our guide to help your leaders get the most from their team.

Prominent American businessman and philanthropist, David Rubenstein, joins On Leadership for a third time to discuss his latest book, The Highest Calling: Conversations on the American Presidency. David discusses some key takeaways from the new book, and from his time working with and learning from some of America’s most respected leaders. He shares his perspectives on the key leadership qualities and competencies that make an effective president, including a desire and intentional effort to bring the country together.

• 6 Shifts to Develop a Leader's Mindset: Organizations have felt the effects of rapid changes like structure, schedules, and the broad adoption of remote or hybrid environments. This disruption has pushed organizations to adopt new mindsets and policies to set their people up for success. Leaders are no exception when it comes to these changes. To be successful today, leaders need to shift their mindsets and innovate their styles of leadership.

Cultivate more trust and traction at work and in your relationships by using adaptive listening to level up communication in your personal and professional life. Authors Maegan Stephens and Nicole Lowenbraun highlight the importance of balancing both expressive communication and active listening, and provide a framework for four different listening styles: support, advance, immerse, and discern.

• Listen Like a Leader: Read our guide to learn how to listen and then pick one or two skills you can start building this week.

Take proactive steps to owning your future with practical tips that help you foster more self-reliance in your life. Join strategic communication and branding expert, Maha Abouelenein, as she shares the core tenants of cultivating self-reliance. She offers insights on building a strong brand and reputation online and offline, fostering and growing relationships, and how to make self-reliance a superpower personally and professionally.

• 6 Ways to Help Your Team Handle Stress During Times of Change: Humans are wired to react to change—it's a survival mechanism. And while everyone experiences change differently, how we choose to react to change can set us apart and chart a productive course forward.

Discover the power of personal change and resilience with Wall Street Journal bestselling author and resilience expert Dr. Taryn Marie Stejskal. Through her extensive research on resilience, vulnerability, perseverance, connection, gratitude, generosity, and possibility, Dr. Taryn has developed a valuable framework for training what she refers to as your “resilience muscle.” She outlines the five myths and truths about resilience, including that resilience is about bouncing forward, not just bouncing back, and that it involves an active process of self-connection, not just passively waiting for time to heal. The conversation culminates in practical advice for how to cultivate resilience by engaging in self-reflection and positive self-talk, rather than dismissing or diminishing one's own experiences.

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress.

Malcolm Gladwell returns to On Leadership to discuss his journey as a multiple New York Times bestselling author, noting that it took years of hard work and constant engagement with readers before his first major book, The Tipping Point, became a huge success. He emphasizes that there is no such thing as "overnight success" - it requires patience, perseverance, and continually connecting with your audience where they’re at. Malcolm also shares insights from his new book Revenge of the Tipping Point, including the importance of understanding "superspreaders,” a small percentage of people who are responsible for the vast majority of the spread of ideas, behaviors, and even infectious diseases. This has important implications for how leaders and organizations approach driving change.

• The 80/20 Activity Analyzer: 80% of your results will come from 20% of your activities—are you focusing on the right ones?

Join renowned spiritual teacher and bestselling author of 97 books, Deepak Chopra, for an exploration of how artificial intelligence can be used as a tool to access the wisdom and insights of spiritual thinkers throughout history. Deepak describes how AI can serve as a personal assistant, confidant, health coach, and guru to help people delve into questions of purpose, consciousness and personal growth. He emphasizes that while AI itself is not "wise,” it can provide access to a vast database of spiritual knowledge that can guide people on their own journeys of self-discovery and transformation.

• Impact Your Organization's Results: Turn Average Employees Into High Performers: By applying some basic truths about human motivation, you can turn average employees into high performers and typical teams into powerhouses. Moving your middle has dramatic results on your organization’s overall performance.

Connie Chung, the iconic journalist, anchor, author, and leader, has had an incredibly accomplished and groundbreaking career. As the first woman to co-anchor the CBS Evening News and the first Asian to co-anchor any news program in the U.S., Chung describes her tenacious journey into journalism, starting as a newsroom secretary and then fighting her way up to become a respected reporter. Over her storied career, Chung covered major events like the Watergate scandal and interviewed influential figures like Vice President Nelson Rockefeller. She says she always aimed to be authentic, respectful, and bold - qualities she believes can help women and minorities achieve more parity in leadership roles.

• Inclusive Leadership: Three Keys to Build an Authentic, High-Trust Organizational Culture: Our free guide outlines practical steps leaders can take to lead more inclusively and create a high-trust environment where everyone feels safe to contribute their best ideas and efforts.  

There is much to celebrate in this 400th episode of On Leadership with Scott Miller. FranklinCovey’s CEO Paul Walker joins Scott to provide a valuable overview and discussion of The 7 Habits of Highly Effective People in honor of and in alignment with the forthcoming fifth iteration of the training program. The timeless, principle-based framework for personal and professional effectiveness provides a common language and culture that can be transformative for organizations, helping to align employees, improve communication and collaboration, and drive results.

• The 7 Habits of Highly Effective People: A Brief Guide–Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Thinking intentionally about how to adapt effectively in an uncertain world is among the game-changing insights offered by Keith Ferrazzi in this On Leadership conversation. The New York Times bestselling author discusses how organizations can thrive in times of disruption by prioritizing agility, foresight, resilience, and inclusion as the four critical elements of radical adaptability. He emphasizes the importance of “co-elevation” as a method of building collaborative teams that constantly push each other to new heights.

• Leadership Approaches for a New World: Download our guide to help leaders in your organization embrace this new world of work and understand the fundamental principles that will help them move forward.

Discover some practical ways to harness AI in a way that makes it work for you and your business in this insightful conversation with Geoff Woods. Geoff returns to On Leadership to share thoughts from his new book, The AI-Driven Leader: Harnessing AI to Make Faster Smarter Decisions. He emphasizes that AI is not just another Google - it has immense potential, but users need to approach it as a "thought partner" rather than an oracle. Geoff outlines key strategies for crafting effective prompts, such as clearly describing the task, providing context, assigning a persona, and asking probing questions to elicit more information.

• Impact Your Organization's Results: Turn Average Employees Into High Performers: By applying some basic truths about human motivation, you can turn average employees into high performers and typical teams into powerhouses. Moving your middle has dramatic results on your organization’s overall performance.
  
  

Widen your perspective to have greater performance and impact with game-changing insights from Anne Chow. Anne returns to On Leadership to discuss her new book, Lead Bigger: The Transformative Power of Inclusion. As the first woman of color CEO in AT&T’s history, she is committed to sharing the lessons she’s garnered from leading AT&T Business in her new phase she calls her “rewirement.” Anne puts her own experiences to work to bring a valuable and personal perspective to the topic of inclusion in a conversation that you don’t want to miss.

• Inclusive Leadership: Three Keys to Build an Authentic, High-Trust Organizational Culture: Our free guide outlines practical steps leaders can take to lead more inclusively and create a high-trust environment where everyone feels safe to contribute their best ideas and efforts.  

Some level of skepticism is healthy, but unchecked cynicism can be detrimental to our health and relationships. Dr. Jamil Zaki joins On Leadership to dive deeper into how leaders can keep a natural amount of cynicism in check, suggesting that if we could see each other more clearly, we would realize we have more common ground than we think.

• 6 Shifts to Develop a Leader's Mindset: Organizations have felt the effects of rapid changes like structure, schedules, and the broad adoption of remote or hybrid environments. This disruption has pushed organizations to adopt new mindsets and policies to set their people up for success. Leaders are no exception when it comes to these changes. To be successful today, leaders need to shift their mindsets and innovate their styles of leadership.

Resilience comes alive in this conversation with Tamron Hall. Tamron joins On Leadership to share her story of perseverance, emphasizing the importance of leading yourself first, finding new ways to adapt to your core skills, and not allowing moving goal posts to defeat you.

• Building Exceptional Leaders in Uncertain Times: During uncertain times, people look to their leaders to reassure and realign them toward their most important goals. These four critical behaviors help leaders motivate and focus their people on what really matters, even amid uncertainty, stress, and burnout.

Major life shifts don’t always happen in a single “aha” moment, but can sometimes reveal themselves to us over time. That’s one of several meaningful takeaways to garner from bestselling author Tara Schuster, who joins On Leadership to share how she pivoted from a successful corporate role at Comedy Central to becoming a bestselling self-care author, despite initially feeling insecure about pursuing her passion for writing. Tara openly reflects on the identity crisis she faced when she was unexpectedly laid off, and how she ultimately embraced her newfound career as an author.

• 5 Ways to Multiply Your Team's Natural Genius: Download our guide to help your leaders get the most from their team.

Take the next step to overcoming burnout and regain control over your time and business with bestselling author Jenny Blake. Jenny emphasizes the importance of identifying and addressing systemic issues within businesses, rather than just trying to power through individual challenges as they occur. She provides practical strategies for delegating tasks, removing bottlenecks, and focusing on the work that is most engaging and impactful. 

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most – Hard-working professionals should be spending more time on their long-term goals. We can help.

Renowned geneticist and author of the groundbreaking book, Lifespan, Dr. David Sinclair joins Scott Miller for a riveting conversation on the science of aging and how we can potentially reverse its effects. Dr. Sinclair shares his cutting-edge research on the role of epigenetics, the software of our cells, in determining our health and longevity. He reveals exciting breakthroughs in rejuvenation and partial reprogramming of the epigenome, offering hope for reversing aging in various tissues and even improving vision in blind animals. Dr. Sinclair also provides practical advice on how to live a more present and purposeful life, sharing his own journey of overcoming anxiety and fear.

With over 30 years of experience in the sales and marketing industry, iconic thought leader and sales expert Jeffrey Gitomer shares his insights on the essential skills for sales success. Jeffrey offers valuable advice for entrepreneurs and content creators, highlighting the significance of finding one's zone of genius and engaging with their audience. With his trademark wit and wisdom, Jeffrey provides practical strategies for sales effectiveness and navigating the disruptions brought about by artificial intelligence.

Learn legendary lessons in leadership and risk from the ninth Vice Chairman of the Joint Chiefs of Staff, Admiral James “Sandy” Winnefeld. The author of Sailing Upwind joins On Leadership to discuss the importance of civility in politics, emphasizing the need for thoughtful and responsible leadership. He cites communication skills as imperative to convey complex information without being patronizing or overly technical and reflects on how his experiences have trained and prepared him as a leader.

Become more disciplined in your thinking and make better decisions with profound and practical tips from Farnam Street Founder Shane Parrish. Shane dives into the principles behind his successful newsletter, Brain Food, and offers valuable insights for building influence and impact through content creation. 

• 40 Back-Pocket Questions to Unleash Your Team’s Intelligence: The best leaders are curious. But they don’t just ask a lot of questions. They ask the right questions—the kind that focus their team’s brainpower on the right problems.

Develop a deeper understanding of the importance of data and how company leaders should understand its value in leveraging AI technology. AI expert and author Rajeev Kapur joins On Leadership to share insights on why leaders need to invest time in learning about AI and highlights the opportunities it presents for job growth and promotion. He also dispels some misconceptions about AI and encourages listeners to use AI as a tool to enhance their own skills and experiences.

• Impact Your Organization's Results: Turn Average Employees Into High Performers: By applying some basic truths about human motivation, you can turn average employees into high performers and typical teams into powerhouses. Moving your middle has dramatic results on your organization’s overall performance.

From her own journey of moving to different countries and learning multiple languages, Dream Big and Win author Liz Elting emphasizes the importance of pursuing what you love and finding ways to monetize it. She shares practical strategies for retaining employees, fostering innovation, and spotting trends in the market. Whether you're an entrepreneur or someone looking to ignite your passion alongside your day job, Liz offers valuable lessons and inspiration for achieving success. 

• Manage Your Energy to Do Your Job Well: 5 Tips for Constant Self-Renewal—To identify areas where you're putting yourself at risk of burnout, answer the questions in our guide, then choose one good self-care habit you can start practicing this week.

Emotional intelligence specialist and author Scott Allender joins On Leadership to delve into what the Enneagram is, its origins, and how it is used and misused. Scott explores the concept of origin stories and how they shape our lives as parents, friends, professionals, and humans. 

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.  

Slow down and live with intention and mindfulness. That is one of several thoughtful insights offered in this conversation with Robin Sharma that will leave you with a fresh perspective on life, leadership, and the pursuit of true wealth. Robin joins On Leadership for a second time to discuss his latest book, The Wealth Money Can’t Buy, which aims to redefine success by showing others how they can create truly abundant and fulfilling lives.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most – Hard-working professionals should be spending more time on their long-term goals. We can help.

Allan Dib, author of the bestselling book The 1-Page Marketing Plan, returns for a second time. Allan discusses his new release, Lean Marketing: More Leads, More Profit, Less Marketing, and shares the nine principles of lean marketing. He emphasizes the importance of having a clear target market, message, and media strategy, as well as the value of creating goodwill and adding value to customers. Allan also highlights the common traps that leaders fall into in marketing and provides practical advice on filling leaky buckets. 

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.

Wrap your mind around high-level technological concepts in a forward-thinking way with impactful insights from Matthew Ball. With his extensive background in finance, venture capital, and technology, Matthew provides a comprehensive understanding of the Metaverse and its key technologies. He discusses the opportunities and challenges that lie ahead, from the positive potential of immersive social experiences to the ethical concerns surrounding data control and privacy.

• The Energy of Change—5 Leadership Behaviors to Drive Collective Action in a Fluid Landscape: Help your leaders prepare their teams to move through change and transform your organization’s approach to change by downloading and sharing this guide.

Scott Miller engages in a thought-provoking conversation with one of the most respected voices in journalism, Nicholas Kristof, longtime op-ed columnist for The New York Times and two-time Pulitzer Prize winner. With a career spanning decades and taking him to over 160 countries, Nicholas shares his incredible experiences as a foreign correspondent and the stories that have shaped his perspective on the world. From surviving a plane crash in the Congo to witnessing the horrors of the Darfur genocide, his firsthand accounts are both harrowing and inspiring. He also delves into the importance of journalism, the challenges facing society today, and the power of democracy.

• Manage Your Energy to Do Your Job Well: 5 Tips for Constant Self-Renewal—To identify areas where you're putting yourself at risk of burnout, answer the questions in our guide, then choose one good self-care habit you can start practicing this week.

Level up your game in all aspects of life by developing an understanding of some of the habits that make you a unicorn in today’s business world. William Vanderbloemen shares insights and practical advice on leadership, drawing from his own experiences as the CEO and founder of Vanderbloemen Search Group. He discusses the importance of responsiveness, authenticity, and other key habits that set exceptional leaders apart and foster cultures of excellence.

• The 7 Habits of Highly Effective People: A Brief Guide – Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Known for their viral social videos and Penn's unique ability to wrap everyday situations, Penn and Kim Holderness bring a refreshing and relatable perspective to the topic of ADHD in this episode discussing their latest book, ADHD is Awesome: A Guide to (Mostly) Thriving with ADHD. They share their personal experiences, from Penn's career as a sportscaster to their decision to start a media training company, and how their journey led them to write this inspiring and informative book. With humor and vulnerability, they explore the challenges and strengths of ADHD, offering insights for parents, partners, leaders, and individuals themselves. The conversation delves into the five stages of owning an ADHD identity and the importance of understanding and embracing neurodiversity.

• The 7 Habits of Highly Effective People: A Brief Guide – Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Jay Schwedelson, CEO of Outcome Media, joins On Leadership to discuss the ins-and-outs of digital marketing and media as he shares his expertise in five specific areas: email marketing, social media, podcasting, online events, and thought leadership. Whether you're looking to refine your current strategies or explore new avenues for growth, Jay shares valuable knowledge and actionable tactics from his track record of success.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most – Hard-working professionals should be spending more time on their long-term goals. We can help.

The lessons we can all learn from US Air Force Senior Master Sergeant Israel Del Toro Jr.’s unwavering determination and commitment to service are palpable. Del Toro's story is one of immense courage and resilience, as he shares his experiences serving in Afghanistan and the life-altering injuries he sustained in defense of his country. From surviving a near-fatal explosion to enduring months in a coma and facing the loss of his fingers and severe burns on 80 percent of his body, his journey is nothing short of heroic. Despite the unimaginable challenges he has faced, Del Toro's mindset and willpower have propelled him forward, inspiring others to persevere through their own struggles.

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress.

Unpack some practical strategies to help any relationship with Terry Real. Terry joins On Leadership to explore relational life therapy and the importance of reframing your mindset in relationships. He shares insights on how to communicate most effectively with others and repair conflicts, specifically by taking turns in addressing issues, being empathetic, and intentionally putting the focus on the relationship rather than the task at hand.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Our society often values people who have done things, but we like to shoot down people who are doing things. Rich AF author Vivian Tu shines a spotlight on this issue in her conversation On Leadership, where she also shares her personal journey of leaving a successful career on Wall Street to pursue her passion in the media space. Vivian discusses the importance of setting boundaries when it comes to lending money to friends and family, and offers valuable insights on how to navigate financial conversations with loved ones. With millions of followers on social media, Vivian also shares her strategies for building a strong online presence and the importance of consistency in content creation.

• Adapt to Change: 5 Self-Coaching Questions—Download this guide to help your leaders identify their current approach to change and adopt a productive mindset that enables them to thrive in new circumstances.

Join the co-founder and former CEO of Whole Foods, John Mackey, as he discusses his new book, The Whole Story: Adventures in Life, Love, and Capitalism, which delves into his 44-year journey with Whole Foods. John shares insights on balancing profit and mission, the importance of operational efficiency, and the lessons he learned from mistakes along the way. He also reflects on the acquisition of Whole Foods by Amazon and his new venture, Love Life, a holistic health membership club.

• Execute Your Strategic Goals and Create Breakthrough Results: Rather than just a theory, The 4 Disciplines of Execution is a proven set of principles designed to help leaders consistently achieve breakthrough results. This shareable guide gives an overview of each discipline to help you get started on achieving your goals by executing on your priorities.

Learn some new ways to steer clear of the perfection trap with practical tips and insights from author Thomas Curran. The London School of Economics professor shares what he’s learned from his journey with perfectionism and discusses the impact it can have on the workplace and society as a whole. He offers advice on how leaders can balance high standards with support and create a healthy work environment.

• Manage Your Energy to Do Your Job Well: 5 Tips for Constant Self-Renewal—To identify areas where you're putting yourself at risk of burnout, answer the questions in our guide, then choose one good self-care habit you can start practicing this week.

Passion and perseverance are a powerful duo for your personal and professional life. MacArthur genius grant winner and bestselling author of Grit, Angela Duckworth joins On Leadership to discuss the role grit plays in career longevity and long-term goal-setting. Angela emphasizes the need to make external changes, such as setting boundaries and removing distractions, to improve attention management and ultimately enhance grit.

• How Effective Leaders Get Results: 7 Ways to Be More Proactive: Learn how taking initiative in small, specific ways can help you reach your goals—for your team, your career, and your life.

Danny Warshay, a professor of entrepreneurship at Brown University and author of the book See, Solve, Scale, aims to demystify how to flourish as an entrepreneur. Danny emphasizes the importance of identifying the problem to solve, iterating through solutions on a small scale, and ultimately scaling the solution for long-term impact, and says this process can apply to a variety of situations in our personal and professional lives.

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.
  
  

It's up to you. You have to take control of your own life by defining your values and using them as a starting point for everything else. No one else can do it for you. That is one of many takeaways offered by filmmaker, billion-dollar entrepreneur, and award-winning screenwriter, Tom Bilyeu, in his conversation On Leadership. Tom shares his story and the lessons he's learned about resilience, persistence, and adaptability. He also advises listeners to continuously and intentionally learn about AI and its application in an effort to stay ahead of the curve in their lives and careers.

• 6 Ways to Help Your Team Handle Stress During Times of Change: Humans are wired to react to change—it's a survival mechanism. And while everyone experiences change differently, how we choose to react to change can set us apart and chart a productive course forward.

In this episode of On Leadership with Scott Miller, the spotlight is on Howard Behar, the former president of Starbucks International and author of the book It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks. With over 21 years of experience at Starbucks, Behar shares his insights on building an organization that prioritizes people and values. From his early experiences in the retail business to his journey with Starbucks, Behar emphasizes the importance of servant leadership and the impact it can have on personal and professional success.

• Crucial Insights For First-Level Leaders: Develop your people into a high-performing team with these time-tested and proven insights.

Master yourself in ways that make you a more well-rounded, positive, impactful human with the insights from this episode of On Leadership. Hitendra Wadwha joins host Scott Miller to discuss the importance of differentiating between inner mastery and outer impact and how to focus your time most effectively as a result. Hitendra discusses the five core energies of purpose, wisdom, growth, love, and self-realization, delving into common mental distortions we all face daily.

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.

A lot can change in 20 years, but the piano has been a constant for Andrew McMahon throughout. The Something Corporate frontman joins On Leadership for a candid conversation on what the music industry has taught him about leadership, business, and the importance of slowing down enough to focus on his own personal growth over time. Andrew reflects on his cancer diagnosis in his early 20s, and how that contributed to the person he is now and hopes to become in the future.

• Adapt to Change: 5 Self-Coaching Questions—Download this guide to help your leaders identify their current approach to change and adopt a productive mindset that enables them to thrive in new circumstances.

In her powerful and transformative book, Rise Above Your Story: Free Yourself from Past Trauma and Create the Life You Want, Karena Kilcoyne takes readers on a journey of self-discovery and healing. Karena joins On Leadership to guide listeners and viewers through the process of shedding the victim mindset and reclaiming your true self. With a focus on self-awareness and understanding the stories we tell ourselves, Karena provides practical tools and insights to help you identify and break free from the limiting narratives that hold you back.

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress.

Bestselling author and former CIA agent Michele Rigby Assad encourages people to think introspectively about their answer to that question in her book, Breaking Cover: My Secret Life in the CIA and What It Taught Me About What’s Worth Fighting For. Michele joins On Leadership to share her unique journey into the CIA, discussing the importance of understanding different cultures and religions and the challenges she faced in gaining the trust of individuals she was interrogating. She talks about how many of her stories taught her lessons that she hopes can empower others on their own paths to accomplishing their own unique personal and professional goals.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

A brush with death changes your approach to living. At least it did for Sebastian Junger, multiple-time New York Times bestselling author, who has brought his own near-death experience to life in his latest book, In My Time of Dying: How I Came Face to Face with the Idea of an Afterlife. Sebastian recounts his experience, delving into the fascinating intersection of science and spirituality, leaving us all to ponder profound questions that lie in the heart of our existence.

• The 7 Habits of Highly Effective People: A Brief Guide–Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

In a time when distractions are plenty, being present is a gift to all of us. Dr. Daniel Goleman joins On Leadership to discuss some practical tips for training attention and building mindfulness in our daily lives. Daniel explores how to create “optimal days” and the importance of finding purpose and meaning in our work.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most–Hard-working professionals should be spending more time on their long-term goals. We can help.

Manage your career more effectively with the practical strategies offered up by two inspiring former C-suite executives, Christiana Smith Shi and Grace Puma. The former president of Consumer Direct for Nike and former Chief Operating Officer of PepsiCo join On Leadership to share some relatable lessons they’ve learned from their own career journeys, including the importance of having a career forward mindset, making strategic career pivots, and the value of collaboration.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.  

Mental resilience and confident decision making are important skills to master, whether you’re a leader of people or a United States Air Force combat pilot. Wall Street Journal bestselling author Hasard Lee is both, and joins On Leadership to share his journey from a childhood interest in fighter jets to becoming a highly skilled combat pilot flying multi-million dollar aircraft. Hasard discusses the mental toughness required in high-pressure situations, emphasizing the importance of preparation and debriefing in the process.

• Building Exceptional Leaders in Uncertain Times: During uncertain times, people look to their leaders to reassure and realign them toward their most important goals. These four critical behaviors help leaders motivate and focus their people on what really matters, even amid uncertainty, stress, and burnout.

New York Times and Wall Street Journal bestselling author Kim Scott returns to On Leadership for a third time to discuss Radical Respect: How to Work Together Better, which focuses on creating a workplace culture that optimizes collaboration and honors individuality. Kim shares insights on how leaders can demonstrate institutional courage, disrupt bias, define boundaries for prejudice, and create consequences for bullying.

• Manage Your Biases to Better Manage Your Team: Understanding bias helps leaders notice and adjust for it, cultivate meaningful connections, and choose courage to make real change and unleash their own and others' potential.

Be more prepared for the difficult conversations in your life, thanks to the invaluable insights offered up by Sheila Heen in this episode of On Leadership. The New York Times bestselling author and Harvard Law School professor joins us to discuss how you can more effectively navigate challenging conversations. Sheila emphasizes the need for leaders to be curious, understand their own intentions and the impact of their words, and separate feelings from facts, especially in a virtual or hybrid work environment.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Make smarter choices when deciding how to price your product or service by arming yourself with an understanding of the psychology that contributes to consumer behavior. Behavioral economist, author, and Brainy Business Podcast host Melina Palmer joins On Leadership to share how to build consumer curiosity, present information in a clear and concise manner, and get out of your own way when making tough decisions about pricing in your business.

• Execute Your Strategic Goals and Create Breakthrough Results: Rather than just a theory, The 4 Disciplines of Execution is a proven set of principles designed to help leaders consistently achieve breakthrough results. This shareable guide gives an overview of each discipline to help you get started on achieving your goals by executing on your priorities.

First people, then business, then finances. That’s the ideal priority order of decision-making according to the former CEO of Best Buy, Hubert Joly. Hubert joins On Leadership to share the lessons he learned from the transformation he led at Best Buy, discussing the importance of creating a positive and inclusive work environment, empowering employees, and fostering a growth mindset. His insights are drawn from his framework, or what he calls the six ingredients of human magic, as outlined in his bestselling book The Heart of Business: Leadership Principles for the Next Era of Capitalism.

• How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.

Try new things. Make the ask. Aim for rejection - it makes you stronger. These are among the brave and courageous concepts New York Times bestselling author and the founder and CEO of AppSumo, Noah Kagan, says are the keys to success. Noah joins On Leadership to discuss the importance of building your “ask muscle” and overcoming fear of rejection. He says to step outside your comfort zone, try a variety of things to learn from your experiments, and take action today to discover your true potential.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Take action today toward your own personal and professional development with impactful, practical insights from New York Times bestselling author Eduardo Briceño. Eduardo joins On Leadership to speak on the power of mindset, sharing his personal journey from a fixed mindset to a growth mindset and how that journey transformed his life. He discusses the performance zone and the learning zone, and how understanding these zones can help you achieve your goals and find fulfillment.

• Manage Your Energy to Do Your Job Well: 5 Tips for Constant Self-Renewal—To identify areas where you're putting yourself at risk of burnout, answer the questions in our guide, then choose one good self-care habit you can start practicing this week.

From the importance of integrity and adaptability to the common mistakes first-time entrepreneurs make, Dave Liniger’s experience shines through in this engaging On Leadership conversation. The co-founder and chairman of RE/MAX discusses his recent release, The Perfect 10: 10 Leadership Principles to Achieve True Independence, Extreme Wealth, and Huge Success, which offers invaluable leadership and entrepreneurial lessons he’s garnered from investing a lifetime in the real estate industry. Dave shares the driving force behind his constant reinvention, speaks to the importance of philanthropy, and offers nuggets of wisdom and advice for aspiring entrepreneurs.

• Adapt to Change: 5 Self-Coaching Questions—Download this guide to help your leaders identify their current approach to change and adopt a productive mindset that enables them to thrive in new circumstances.

From selling millions of records to walking across America and climbing Mount Everest, Mike Posner’s journey is nothing short of extraordinary. Mike shares valuable thoughts on creativity, personal growth, and the limitless potential that lies within each of us. With his infectious enthusiasm and genuine wisdom, Mike aims to inspire others to embrace their own unique paths and strive for greatness by making the intentional choice to stop talking and start doing.

• The 7 Habits of Highly Effective People: A Brief Guide  Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Build a team, stay focused, make better decisions, and crush your competition with the practical insights from this interview with David Dodson. The Wall Street Journal and USA Today bestselling author shares his expertise on effective management and leadership, offering tactical strategies for running great meetings, onboarding new hires, and showing compassion when letting someone go. David emphasizes the importance of clarity, preparation, and empathy and provides a roadmap for maximizing team success.

• Mobilize Your Team to Deliver Breakthrough Results: Organizations are not immune to the vastly changing environment that we live in today. Leaders are facing more pressure than ever to keep up with increasing demands to continue to deliver impactful results. Our new guide provides four trusted execution disciplines that will mobilize everyone in your organization to reach new heights.

There’s a surprising amount of business and leadership lessons that can be learned from the music business. Donald Passman, an attorney and bestselling author of the book All You Need to Know About the Music Business, shares his journey of becoming an expert in negotiating music rights and offers insights into the music industry. Donald discusses the shift from physical sales to digital streaming and the challenges faced by record labels, emphasizing the importance of artists understanding their business and making informed decisions when signing contracts. He also highlights the determination and passion that successful artists possess.

• How Effective Leaders Get Results: 7 Ways to Be More Proactive—Learn how taking initiative in small, specific ways can help you reach your goals—for your team, your career, and your life.

Unlock your story and become the leader you were meant to be by absorbing the insights offered in this On Leadership interview with Hortense le Gentil. Hortense shares lessons from her book, The Unlocked Leader, including the concept of mindsets becoming mind traps and how to recognize and change them. She also explores the role of trauma in shaping our leadership styles and the power of telling our own stories to define our identities.

• 6 Shifts to Develop a Leader's Mindset: Organizations have felt the effects of rapid changes like structure, schedules, and the broad adoption of remote or hybrid environments. This disruption has pushed organizations to adopt new mindsets and policies to set their people up for success. Leaders are no exception when it comes to these changes. To be successful today, leaders need to shift their mindsets and innovate their styles of leadership.

You don’t have to be born into a legacy of wealth to leave one behind. That is one of several powerful takeaways from this interview with the successful venture capitalist, author, and founder of Backstage Capital, Arlan Hamilton. She shares the importance of having radical self-belief, owning the wealth you create, and the power of sharing success with others. 

• How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.

Learn how to build a culture of retention that your employees enjoy being part of in this charismatic conversation with bestselling author and keynote speaker Joey Coleman. Joey shares his expertise on how leaders can create remarkable employee experiences, emphasizing the importance of the first 100 days in an employee's journey and provides practical tips and strategies for making the onboarding process dynamic and engaging. With his energetic and passionate approach, Joey inspires leaders to prioritize employee retention and create a workplace where people choose to stay and thrive.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.  

Depression and anxiety aren’t typically discussed in the same conversation as taxidermy and Brazilian blowouts – until now. Renowned multiple New York Times bestselling author and blogger Jenny Lawson is known for her candid and hilarious approach to discussing mental health issues, and her books have not only brought laughter and levity to the topic of mental illness but have also helped to normalize the conversation and provide comfort to her readers. Jenny delves into her unique writing style and her personal experiences with anxiety and depression, offering a safe space to reflect on some tough-to-discuss topics.

• 6 Shifts to Develop a Leader's Mindset: Organizations have felt the effects of rapid changes like structure, schedules, and the broad adoption of remote or hybrid environments. This disruption has pushed organizations to adopt new mindsets and policies to set their people up for success. Leaders are no exception when it comes to these changes. To be successful today, leaders need to shift their mindsets and innovate their styles of leadership.

Aron Ralston, known for his harrowing experience of being trapped by a boulder while hiking alone in Utah, shares his journey of perseverance and the life-changing decision he made to save himself. As he recounts the moments leading up to his escape, Aron's words paint a vivid picture of the physical and emotional challenges he faced, inspiring us to confront our own obstacles and find the strength within ourselves to overcome them.

• The Agility Advantage: 4 Steps to Respond to Change and Achieve Consistent Business Results: When your industry changes, your strategy needs to change too. The question is, how do leaders make the right adjustments without losing momentum or focus? The answer is agility.

Renowned novelist Mitch Albom joins On Leadership for a captivating conversation about the thought-provoking themes that inspire his work. You know him for his bestselling books Tuesdays with Morrie, The Five People You Meet in Heaven, and most recently, The Little Liar. Mitch emphasizes the importance of treating writing like a job and maintaining a consistent routine, which he said has contributed to the success and relevance of his storytelling in today’s world.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.  

Olympic gymnast Mary Sanders shares her journey of reinvention and the lessons she has learned from the different phases of her life. Drawing from the stories in her new book, 9 Lives by 35: An Olympic Gymnast’s Inspiring Story of Reinvention, Mary discusses the importance of not getting stuck in one identity, imploring people to be in constant pursuit of personal growth. She opens up about the challenges she faced, including the loss of her father when she was eight, and how these experiences shaped her into who she is today. 

• The 7 Habits of Highly Effective People: A Brief Guide—Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

On Leadership welcomes Rick Warren, author of the seminal bestselling book, The Purpose Driven Life, for a candid conversation on the pivotal roles principles, character, and perspective play in leadership. Warren emphasizes the value of having a purpose greater than oneself and the need for forgiveness and humility in meaningful relationships. He also shares insights on dealing with loss or grief, staying positive in a negative world, and the importance of integrity and rest in maintaining peace and balance in life.

• Leadership Approaches for a New World: Download our guide to help leaders in your organization embrace this new world and understand the fundamental principles that will help them move forward.

Value creation and product-market fit weave together in this insightful interview with two-time ‘unicorn’ builder and author Uri Levine. The co-founder of Waze and investor in Moovit joins On Leadership for a transparent conversation about the mindset and skills needed to be a successful problem solver. Uri emphasizes the importance of embracing failure, iterating quickly, and staying focused on what he believes is the most important element to business success: creating value for customers. 

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.

Discover practical concepts for making effective career pivots with Herminia Ibarra, author of Working Identity: Unconventional Strategies for Reinventing Your Career. Herminia challenges the way you think about your professional identity, sharing insights for people at every stage of their career. She discusses the importance of networking, seeking inspiration in others, and some thoughtful ways to feel more fulfilled by your career.

• The 7 Habits of Highly Effective People: A Brief Guide—Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Humility, love, and service are at the heart of every intentional leadership decision Alan Mulally has made. The former CEO of Boeing and Ford shares tried and true practices from his past that he’s brought with him in his service currently as an executive leadership coach. Alan shares his insights on creating a psychologically safe environment in the workplace, the principles of effective leadership, and the significance of collaboration.

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.
• Alan's Working Together Leadership & Management System

You need to listen to this episode if you’re looking to make the most of your time on Earth. New York Times bestselling author Oliver Burkeman shares his unique perspective on time management and productivity, challenging traditional approaches and offering a fresh take on how to maximize the limited time we have. He discusses the concept of roles in life and how they can help us prioritize and focus our attention, encouraging us to be aware of the consequences of not being intentional about how we spend our time.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most–Hard-working professionals should be spending more time on their long-term goals. We can help.

Your self-worth is your ceiling. Learn how to believe you are enough and transform your life with self-made entrepreneur and philanthropist Jamie Kern Lima. Jamie shares her journey from building a billion-dollar cosmetics brand to discovering the importance of authenticity and worthiness. She emphasizes that self-worth is the key to success and fulfillment in all areas of life, including leadership, relationships, and personal goals. She also discusses the power of redefining rejection and failure, and how changing our relationship with these experiences can lead to fearlessness and accelerated growth.

• To be successful today, leaders need to shift their mindsets and innovate their styles of leadership. Click to download our interactive guide for 6 Shifts to Develop a Leader’s Mindset and share them with leaders in your organization.

In this rare episode of On Leadership, guest host Brandon Stone interviews host Scott Miller about his seventh book, Career on Course: 10 Strategies to Take Your Career from Accidental to Intentional. Scott shares the importance of personal and professional values, the need for self-awareness, and the significance of building strong relationships in your career. He vulnerably shares his own experiences and mistakes, emphasizing the necessity of being intentional and proactive.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Everyone needs the insights in this episode to better navigate difficult conversations. FranklinCovey senior consultant and subject matter expert, Barbara Cogburn, joins us for a discussion on the importance of balancing courage and consideration, sharing clear intent, and the power of pausing, observing, and asking questions during difficult conversations. She highlights the value of visualization and preparation to respond effectively to emotional reactions and encourages listeners to stop avoiding difficult conversations and start engaging in them with the right tools and mindset.

• Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of three conversation styles you use and learn how to navigate conversations with effectiveness and authenticity.

Renowned producer, actor, entrepreneur, philanthropist, and author Jane Seymour discusses her multifaceted career and the lessons she has learned along the way. She emphasizes the importance of authenticity and staying true to oneself, as well as the power of perseverance and turning challenges into opportunities. She discusses her various ventures, including her art, jewelry, and skincare lines, and highlights the importance of giving back and making a difference in the world.

• The 7 Habits of Highly Effective People: A Brief Guide – Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Learn what it means to be Passion Struck in this engaging, insightful conversation with personal mastery expert John Miles. John shares how to reinvent yourself, find connection between your inner voice and your true calling, and nurture your passions without getting burned out. He offers examples from his new book, Passion Struck: 12 Principles to Unlock Your Purpose and Ignite Your Most Intentional Life, including how to live life with more intention and make deliberate choices each day.

• The 80/20 Activity Analyzer: 80% of your results will come from 20% of your activities—are you focusing on the right ones?

Step fully and wholeheartedly into your voice with the practical tactics shared by speaker, author, and podcast extraordinaire, Lisa Carmen Wang. As the author of The Bad Bitch Business Bible, Lisa shares her personal journey of breaking free from societal expectations and finding her own power. In addition to the importance of cultivating resilience and embracing an “anti-fragile” mindset, she emphasizes the need for self-love and body positivity, sharing an exercise from her book that helps individuals confront negative self-talk. 

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress.

Become a more effective communicator by absorbing several practical tips from Matt Abrahams, author of Think Faster, Talk Smarter: How to Speak Successfully When You’re Put on the Spot. Matt is a Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, where he researches and shares practical ways to improve how you communicate with others. He explains that talking faster is about recognizing patterns and being able to respond appropriately in the moment by being more deliberate and intentional. He also shares tips for connecting with an audience, including making the content relevant, using engaging tools like stories and questions, and using language that creates a mental image for the audience.

• Listen Like a Leader: Read our guide to learn how to listen and then pick one or two skills you can start building this week.

Collaboration with those you may not always agree with is more important than ever before. That is one of several key takeaways from Raj Shah, who currently serves as the President of The Rockefeller Foundation and is the author of Big Bets: How Large Scale Change Really Happens. Raj emphasizes the importance of being an optimist, finding fresh and innovative solutions, recruiting committed partners, and fiercely measuring results. Raj also discusses the need for leaders to build authentic relationships, be vulnerable, and make smart decisions.

• 3 Leadership Actions to Amplify Your Organization's Impact:   Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.

Discover how to build a workplace that attracts the next generation of leaders with hospitality leadership expert David Arraya. David talks about the powerful impact of being present and how to navigate managing multiple stakeholders as you pursue what he calls conscious leadership. He emphasizes the importance of hospitality skills in the coming generation and discusses the need for children to learn human connection, negotiation, resilience, and mindfulness.

• Building Exceptional Leaders in Uncertain Times: During uncertain times, people look to their leaders to reassure and realign them toward their most important goals. These four critical behaviors help leaders motivate and focus their people on what really matters, even amid uncertainty, stress, and burnout.

The connection you make with your audience is a number one priority for any speaker or presenter. Author and co-founder of the Washington Speakers Bureau, Bernie Swain, shares this and other tactical tips to help you take your presentation skills to the next level in today’s episode of On Leadership with Scott Miller. Bernie speaks to the value of humor, and the need to let people see who you truly are as a speaker, in addition to discussing some notable figures from his extensive Rolodex. He also shares the importance of speaking with confidence, belief in your message, and the balance between preparation and spontaneity in delivering a successful speech. 

• 5 Ways to Multiply Your Team's Natural Genius: Download our guide to help your leaders get the most from their team.

Joy is a choice you can, and should, make each day. At least that’s the stance taken by award-winning journalist, renowned speaker, and New York Times bestselling author, Malcolm Gladwell. Malcolm discusses the future of work and the importance of organizational culture in a changing landscape, emphasizing the power of overstories and the impact they have on shaping communities and organizations. He highlights the need for leaders to understand and appreciate the variability in human performance and the importance of making finely grained judgments. In this masterclass, Malcolm shares insights on dealing with criticism, the value of reflection in writing, and the significance of diversity in the workplace.

• Leadership Approaches for a New World: Download our guide to help leaders in your organization embrace this new world and understand the fundamental principles that will help them move forward.

Whether you are focused on product development, sales, marketing, advertising, or almost anything that involves promoting a product or service, this interview with Russell Brunson is a must-listen. The serial entrepreneur, New York Times bestselling author, and founder of ClickFunnels breaks down the sales funnel process in a way that anyone can put it to work for them in their business. He explains the importance of using hooks, stories, and offers to create the most impactful funnels, emphasizing the need for simplicity and clarity within each of those steps.

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.

World record holder Jenn Drummond’s story is both herculean and unrelatable. But in this bestselling author’s new book BreakProof: Seven Strategies to Build Resilience and Achieve Your Life Goals, Jenn shares powerful lessons that apply to and inspire all of us to summit our own metaphorical or literal mountains in life. Jenn discusses her harrowing journey to becoming the first and only female to climb the Seven Second Summits, in a quest that was sparked by her survival of an unsurvivable car crash in 2018. Her story is like an inoculation for those of us with big audacious goals, inspiring us all to overcome our breaking points with grace, poise, and resilience.

• 4 Steps to Refine and Execute Your Team Goals: Like a bullseye, a clear goal is a target that leaves nothing to interpretation. You either hit it, or you don't. Without a clear goal, people can't tell how well they are doing or even what they should be doing. Download this guide to bring laser focus and clarity to your goals.

Episode 326 | This episode is a must-listen before you go to your next dinner party, barbeque, one-on-one, or coffee date with a friend. Highly respected opinion writer, columnist, and bestselling author David Brooks joins us for a candid conversation about the art of truly getting to know those around you. David shares his personal journey of emotional growth and the importance of developing skills in emotional connection, social interaction, and vulnerability. David also shares how you can more thoughtfully approach supporting individuals who are suffering and how to have more meaningful conversations with anyone and everyone in your life.

• Listen Like a Leader: Read our guide to learn how to listen and then pick one or two skills you can start building this week.

Episode 325 | Perseverance and determination play a powerful role in bringing your vision to life. That is one of several key insights offered up by multiple Academy Award-winning producer and New York Times bestselling author, Brian Grazer, in his conversation On Leadership. Brian discusses his book, A Curious Mind: The Secret to a Bigger Life, which explores the power of curiosity and human connection. He emphasizes the importance of preparation in all things, as well as understanding what people are really saying no to, and staying true to your vision no matter what.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.  

Episode 324 | If you’re looking for insights on how to effectively build and manage your social media presence while staying true to your core values, this is the conversation for you. South Dakotan middle school science teacher and social media phenomenon, Gabe Dannenbring joins us to share what he’s learned from balancing his career as a teacher with maintaining a following of more than 2 million across various platforms. Gabe emphasizes the importance of prioritizing face-to-face interactions in an increasingly digital world, and urges users of social media to stay positive amid the sea of negativity online.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most – Hard-working professionals should be spending more time on their long-term goals. We can help. 

Episode 323 | Hard is not a harrowing enough word to describe Jihyun Park’s journey, but it’s also simple, true, and accurate. Join Jihyun Park and Seh-Lynn Chai, authors of The Hard Road Out: One Woman’s Escape from North Korea, for a discussion that will make you truly appreciate the privileges we take for granted in democratic societies. Jihyun shares various aspects of life in North Korea, including the strict hierarchy, curfews, and constant surveillance. She shares the heartbreaking story of being separated from her son and her time in a North Korean prison and various other challenges she faced along the way. 

• The 7 Habits of Highly Effective People: A Brief Guide  Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Episode 322 | The view of life from 3000 feet or higher can offer you some pretty interesting perspectives on what it takes to hang on, let go, and conquer life’s hardest climbs. Join author and champion climber Sasha DiGiulian as she emphasizes the importance of breaking down big goals into achievable steps and surrounding oneself with people who complement one's weaknesses. She also discusses the mental aspect of climbing, including the need for focus, perseverance, and a positive mindset. She advises listeners to find an outlet that brings them joy and to be present in the moment.

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress."

Episode 321 | Mathias Döpfner, CEO of Axel Springer SE, joins Scott Miller for an discussion on the decline of democracy around the world and the need for a new approach to trade policy. Mathias argues that the old paradigm of "change through trade" has actually strengthened non-democratic countries and weakened democracies, suggesting that an alliance of democratic countries, starting with the transatlantic alliance, could create a powerful force for change and fair trade. He emphasizes other countries that should be included in this alliance and the need for consistency in business decisions that support democratic values.

• Adapt to Change: 5 Self-Coaching Questions: Download this guide to help your leaders identify their current approach to change and adopt a productive mindset that enables them to thrive in new circumstances.
  
  

Episode 320 | If you’ve ever fully committed to a goal or venture without any backup plan, you know what it’s like to persevere in choppy waters. It’s a philosophy embraced at a young age by Matthew Higgins, a very successful serial entrepreneur and author of the book Burn the Boats: Toss Plan B Overboard and Unleash Your Full Potential. Matthew focuses on key principles of entrepreneurship and leadership that can lead to success, including eliminating any possibility of retreat and fully dedicating yourself to achieving your goals. Matthew also points to the importance of self-awareness and recognizing that everyone has their own journey to focus on that should never be defined or determined by external validation.

• Execute Your Strategic Goals and Create Breakthrough Results: Rather than just a theory, The 4 Disciplines of Execution is a proven set of principles designed to help leaders consistently achieve breakthrough results. This shareable guide gives an overview of each discipline to help you get started on achieving your goals by executing on your priorities.

Episode 319 | New York Times bestselling author Morgan Housel returns to On Leadership a second time to discuss his newest book, Same as Ever: A Guide to What Never Changes. Morgan emphasizes that success with money is not about intelligence or specific advice, but rather about understanding one's own behavior and mindset. He also talks about the importance of managing expectations and recognizing that happiness is relative to one's own circumstances and the expectations of others. He discusses the concept of "calm planting the seeds of crazy," explaining that periods of calm and success can lead to complacency and a lack of innovation. 

• Adapt to Change: 5 Self-Coaching Questions: Download this guide to help your leaders identify their current approach to change and adopt a productive mindset that enables them to thrive in new circumstances.

Episode 318 | Generational differences have an impact on every kind of leader. Author and professor of psychology at San Diego State University, Dr. Jean Twenge, explores the various characteristics that define generations, offering research-based insights on how leaders can develop a better understanding of those they lead regardless of their age. Dr. Twenge also advises leaders to have empathy for the younger generation and to provide guidance and mentoring to help them succeed.

• How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.

Episode 317 | There is immense value in hard work, commitment, and continuing to show up amid life’s challenges personally and professionally. Professor of business and leadership at Harvard Business School, Dr. Amy Edmondson, dives into these topics as she discusses her new book The Right Kind of Wrong: The Science of Failing Well. Recognized as the number one management thinker in the world for two consecutive years, Dr. Edmondson explores the concept of psychological safety and its impact on team performance. She also discusses the different types of failure and the importance of learning from all of our experiences.

• 4 Steps to Refine and Execute Your Team Goals: Like a bullseye, a clear goal is a target that leaves nothing to interpretation. You either hit it, or you don't. Without a clear goal, people can't tell how well they are doing or even what they should be doing. Download this guide to bring laser focus and clarity to your goals.

Episode 316 | Effective communication is paramount in various contexts, including leadership, relationships, and personal growth. Former journalist and two-time debating world champion, Bo Seo, demystifies these topics by emphasizing the need for clarity in arguments, the importance of understanding the other person's perspective, and the value of crafting persuasive arguments. Bo shares his personal journey from South Korea to Australia to the US, highlighting the challenges he faced as a non-native English speaker and the impact it had on his communication style. He discusses the importance of being willing to engage in disagreements and the power of debate in fostering understanding and growth. Bo delves into the concept of truth in arguments and the challenges of navigating disagreements in personal relationships, providing practical advice on how to engage in productive debates.

• Listen Like a Leader: Download our guide to learn how to listen and then pick one or two skills you can start building this week.

Episode 315 | Life is happening for you, not to you. Bestselling author, coach, speaker, and entrepreneur Dean Graziosi has learned a lot from his time working with Tony Robbins, but he says this concept about life has been most impactful for him. As the co-founder of Mastermind.com, Dean discusses the concept of masterminds and their value in professional development and self-education. He explains that a mastermind is a collective gathering of minds with a shared desired outcome, where individuals come together to solve problems, fuel opportunities, and share their knowledge and breakthroughs. Dean emphasizes the importance of learning from others who have already been successful and highlights the power of masterminds in accelerating growth and learning. He also discusses the future of self-education, noting the rise of thought leaders and the need for more niche-focused and entertaining content.

• Leverage Learning Science for Lasting L&D Impact: Organizations are increasingly investing in learning and development (L&D) programs, but not all programs are created equal. To produce behavior change that drives breakthrough results, discerning HR leaders need to look for solutions grounded in learning science that encourage active learning, intentional application, and accountability.

Episode 312 | Without a clear vision, you can’t expect to know where you’re going. This may seem obvious to some, but for Rory Vaden it’s a lot more than that. As a NYT bestselling author and co-founder of Brand Builders, Rory discusses the importance of self-discipline, perseverance, and having a clear vision for success. He emphasizes the power of choosing to focus on gratitude rather than worrying about what we don't have. He also highlights the significance of serving others and finding purpose in our lives. Vaden shares insights from his book, "Take the Stairs," which offers principles for achieving true success, explaining that success is not about self-actualization, but about helping others succeed.

• Crucial Insights For First-Level Leaders: Develop your people into a high-performing team with these time-tested and proven insights.

Episode 314 | How can you be your best self as a parent? Dr. Lindsay Gibson, author of "Adult Children of Emotionally Immature Parents: How to Heal from Distant, Rejecting, or Self-Involved Parents” joins On Leadership to discuss and reflect on modern parenting. Dr. Gibson explains that emotionally immature parents often train their children to prioritize the parent's needs over their own, leading to a lack of self-connection and boundary-setting. She emphasizes the importance of regaining self-connection and setting boundaries to maintain psychological health. Dr. Gibson also advises listeners to reflect on their own upbringing and consider how it may have influenced their current relationships.

• The 7 Habits of Highly Effective People: A Brief Guide  - Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Episode 313 | The holidays are a hot bed of family drama for many people. Prepare your hearts with this engaging interview featuring NYT bestselling author Nedra Glover Tawwab. Nedra discusses the importance of setting boundaries in family relationships and how it can positively impact other areas of life. She shares the challenges of navigating relationships with parents, siblings, and children during the holiday season, providing advice on how to have difficult conversations and handle conflicts in a healthy way.

• The 7 Habits of Highly Effective People: A Brief Guide  - Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Episode 311 | Creating cultures where we are all celebrated rather than tolerated is a passion of Jennifer McCollum, CEO of Linkage and author of In Her Own Voice: A Woman’s Rise to CEO. Jennifer explores the challenges and hurdles that women face in their journey to leadership positions, emphasizing the need for organizations to create inclusive cultures where women can thrive. Jennifer encourages everyone, regardless of gender, to be selective in choosing organizations that celebrate and support their growth.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.

Episode 310 | The future of education and learning is up for discussion in this episode of On Leadership. Author and founder of the Khan Academy, Sal Khan, shares his journey of starting Khan Academy and how it has grown to become a platform with over 150 million users worldwide. He emphasizes the importance of traditional skills like reading, writing, and math, as well as soft skills like communication and empathy. Khan predicts that the future of education will involve AI assistants that provide real-time feedback and support to students and teachers. In a corporate setting, Sal also encourages leaders to embrace AI technology and use it to improve productivity and quality.

• The Energy of Change—5 Leadership Behaviors to Drive Collective Action in a Fluid Landscape: Help your leaders prepare their teams to move through change and transform your organization’s approach to change by downloading and sharing this guide.

Episode 309 | The work required to build a high trust culture starts with you. New York Times bestselling author Stephen M. R. Covey outlines the importance of extending trust to others and the need for leaders to go first by setting the stage for high-trust engagement. Stephen shares examples of companies that have successfully built trust within their organizations, emphasizing the need for smart trust and good judgment. He also encourages individuals to look inward and ask themselves questions about their own trustworthiness, such as whether they demonstrate integrity, care about others, and continuously improve their competence.

• 7 Ways to Build Trust Between You and Your Team: Use our toolkit to build trust necessary to propel your organization forward.

Episode 308 | People-driven and customer-focused is how Delta Air Lines CEO Ed Bastain intentionally chooses to lead his team of 100,000 global professionals. Ed shares personal stories of Delta employees going above and beyond to assist passengers in difficult situations, highlighting the value of empathy and humanity in customer interactions. He emphasizes the cultural imperative of treating customers with kindness and courtesy, regardless of the circumstances. Ed also discusses the hiring process at Delta, focusing on the importance of finding individuals with a heart for service and a track record of going the extra mile.

• Building Exceptional Leaders in Uncertain Times: During uncertain times, people look to their leaders to reassure and realign them toward their most important goals. These four critical behaviors help leaders motivate and focus their people on what really matters, even amid uncertainty, stress, and burnout.

Episode 307 | Learn the secrets world-class coaches use to help the best get better with author and CEO of Novus Global, Jason Jaggard. Jason shares the importance of going beyond high performance and continuously growing and improving as a leader. He emphasizes the need for leaders to have an abundance mindset and to model the behaviors they want to see in their teams.

• How Effective Leaders Get Results: 7 Ways to Be More Proactive: Learn how taking initiative in small, specific ways can help you reach your goals—for your team, your career, and your life.
• How Praise Became a Consolation Prize - The Atlantic

Episode 306 | It is more important than ever before to build a culture that attracts and retains world-class executives and fosters collaboration and teamwork. That is one of several values outlined by Sarah Harden, CEO of Hello Sunshine, a media brand that focuses on putting women at the center of every story they create and champion. Sarah emphasizes the importance of curiosity and being in a company that allows you to make things happen. Sarah also discusses the discipline of saying no to good ideas in order to focus on great ideas and shares the systems she has set up to make those decisions.

• 6 Ways Your Leaders Can Build Trust and Avoid Breaking It: Building trust and inspiring your teams to meet performance goals—while fostering professional growth, productivity, and commitment—are all part of creating a culture that thrives.

Episode 305 | The factors that contribute to a happy and healthy life are not a mystery—despite how we often feel. Psychiatrist and lead author of the book The Good Life: Lessons from the World's Largest Scientific Study of Happiness, Dr. Bob Waldinger, shares a few key findings from the study that has been ongoing for 85 years. One of the key findings is that the quality of relationships is the strongest predictor of happiness and health, even more so than factors like cholesterol levels or blood pressure. Dr. Waldinger emphasize the importance of fostering warm and connected relationships, both in personal and professional settings. He also discusses the prevalence of loneliness and the need for curiosity and generosity in building relationships. Waldinger advises taking small risks and finding ways to be present in the moment as a means of improving social connections.

• 7 Ways to Build Trust Between You and Your Team: Use our toolkit to build trust necessary to propel your organization forward.

Episode 304 | There’s no such thing as overnight success. It’s a concept brought to life by Sheila Johnson, the co-founder of BET and America's first black female billionaire. Sheila shares the importance of passion and knowing oneself in pursuing a successful career as she reflects back on her own 50-year journey filled with ups and downs. She also talks about the leadership decisions she made that contributed to her success, emphasizing the importance of hiring the right people and listening to their expertise.

• 5 Ways to Multiply Your Team's Natural Genius: Download our guide to help your leaders get the most from their team.

Episode 303 | Leaders today must have a strong sense of identity and focus on getting results through their teams. Wall Street Journal bestselling author, leadership coach, and podcast host Martin Moore wants all leaders to know the importance of these leadership skills as they hone their leadership capability and business acumen. He discusses the concept of grace under pressure and the importance of remaining calm and composed in challenging situations, highlighting what he calls the adversity quotient (AQ) and how leaders can develop resilience and coping mechanisms to handle pressure.

• Building Exceptional Leaders in Uncertain Times: During uncertain times, people look to their leaders to reassure and realign them toward their most important goals. These four critical behaviors help leaders motivate and focus their people on what really matters, even amid uncertainty, stress, and burnout. h

Episode 302 | You can transform yourself, your team, and your organization by putting Jacob Morgan’s book title to work in your life. Leading With Vulnerability is the name of his recently released book, which dives into the eight attributes of a vulnerable leader. Jacob shares his journey as an entrepreneur and how he became passionate about creating organizations where people want to show up. He advises leaders to climb the “vulnerability mountain” by starting with small steps and gradually taking on bigger challenges over time.

• How to Build Trust and Unleash the Potential of Your Direct Reports: Everyone has greatness inside of them. Are your leaders doing enough to unlock it? An exceptional leader's job is to unleash the potential in each of their direct reports.

Episode 301 | Things get vulnerable in this conversation with multiple NYT bestselling author Laura Morton. The co-director of the recently released movie “Anxious Nation” shares her personal experience as a mother of an anxious teenager and discusses the normalization of anxiety in our society. Scott reflects on his own experience with anxiety and the impact it could have on his children. A must listen for any parent, leader, or human, this episode highlights the significance of understanding and managing anxiety in as healthy a way as possible, which starts with important conversations just like this.

• 6 Shifts to Develop a Leader's Mindset: Organizations have felt the effects of rapid changes like structure, schedules, and the broad adoption of remote or hybrid environments. This disruption has pushed organizations to adopt new mindsets and policies to set their people up for success. Leaders are no exception when it comes to these changes. To be successful today, leaders need to shift their mindsets and innovate their styles of leadership.

Episode 300 | There are no words to describe this must-listen 300th episode, but we’re going to try. The spotlight here is fully on Tova Friedman, the author of "The Daughter of Auschwitz: My Story of Resilience, Survival, and Hope.” Tova is a survivor of the Holocaust and shares her mission in writing the book, which is to represent the 1.5 million Jewish children who were murdered by the Nazis. She expresses her concern about the fading awareness of the Holocaust among younger generations and emphasizes the importance of knowing both the positive and negative aspects of history. Tova recounts her experiences in Auschwitz, including the horrors she witnessed and the resilience she had to summon to survive. She also discusses her journey of recovery, her commitment to preserving the memory of the Holocaust, and the lessons she has learned about resilience and gratitude.

• The 7 Habits of Highly Effective People: A Brief Guide Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Episode 299 | The impact a sports franchise can have on its surrounding community can be profound. Join hometown hero Ryan Smith, the franchise owner and governor of the Utah Jazz, as he discusses his passion for making a positive impact on the community and shares stories of how he strives to create special moments for fans and individuals. Ryan emphasizes the importance of reinventing oneself and finding a balance between various roles and responsibilities, which he would know a few things about being that he’s also the co-founder and chairman of the Smith Entertainment Group and the founder and executive chairman of Qualtrics.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.

Zion Clark is no stranger to overcoming adversity and taking on challenges. The extreme athlete, entrepreneur, and author joins us to share his journey of becoming a renowned wrestler and elite athlete, despite being born without lower limbs. Zion emphasizes the importance of perseverance and working hard even when no one is watching. He shares his perspective on gratitude and encourages listeners to be grateful for every breath and opportunity in life.

• Building Exceptional Leaders in Uncertain Times: During uncertain times, people look to their leaders to reassure and realign them toward their most important goals. These four critical behaviors help leaders motivate and focus their people on what really matters, even amid uncertainty, stress, and burnout.

Episode 297 | Having healthy boundaries is crucial for effective leadership. Check your boundary blindspots in today’s episode featuring psychotherapist and boundary expert Terri Cole, who focuses on the importance of setting and respecting boundaries in personal and professional relationships. Terri explains that having healthy boundaries allows leaders to empower their team members and create a high-trust culture. She provides practical advice on how leaders can improve their boundary-setting skills, such as asking expansive questions and allowing others space to contribute their ideas.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most – Hard-working professionals should be spending more time on their long-term goals. We can help.

Episode 296 | Activate your physical and mental health with today’s On Leadership guest. Known to many as “Iceman,” speaker, coach, and author Wim Hof shares his practices of using cold exposure and specific breathing techniques to unlock your human potential. Wim shares his personal story of how he discovered how his unconventional scientific methods have helped him achieve extraordinary feats that have earned him 26 Guinness World Records. He explains that his method can help improve cardiovascular health, reduce stress, and enhance overall performance.

• 6 Ways to Help Your Team Handle Stress During Times of Change: Humans are wired to react to change—it's a survival mechanism. And while everyone experiences change differently, how we choose to react to change can set us apart and chart a productive course forward.

Episode 295 | According to Alan Murray, the CEO of Fortune Media, there is plenty to be optimistic about in the ever-changing world of business. His new book, Tomorrow’s Capitalist, explores the changing nature of leadership and the way leaders are looking at their responsibilities to society. Alan emphasizes the need for responsible use of AI and the ethical considerations surrounding intellectual property. He also addresses the evolving role of companies in social issues and the importance of companies having a clear sense of purpose, expressing his hope in the potential for companies to make a positive impact on society.

• The Energy of Change—5 Leadership Behaviors to Drive Collective Action in a Fluid Landscape: Help your leaders prepare their teams to move through change and transform your organization’s approach to change by downloading and sharing this guide.

Episode 294 | Some things just need to be talked about more. To ABC journalist and author Matt Gutman, one of those things is the prevalence of panic attacks. Matt shares his personal journey and discusses the importance of shining a spotlight on mental health issues. He emphasizes the value of being open about one's struggles and seeking support from others, highlighting the need for more awareness and resources for those dealing with panic attacks and anxiety.

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress.

Episode 293 | Your goal is achievable with the right systems in place. NYT bestselling author Jon Acuff returns to On Leadership to elaborate on this idea, sharing insights on the overall construction and measurement of your goals over time. Jon discusses how to effectively and efficiently navigate the three performance zones he identifies as comfort zone, potential zone, and chaos zone, emphasizing the need to find sustainable fuels for motivation, such as impact, craft, community, and stories.

• Manage Your Time Like a Pro: 7 Tips for Doing What Matters Most – Hard-working professionals should be spending more time on their long-term goals. We can help.

Episode 292 | You belong here. That is one of many messages author and suicide survivor Kevin Hines wants to share with anyone who will listen. Kevin shares his personal story of surviving a suicide attempt off the Golden Gate Bridge and discusses the importance of mental health and suicide prevention. He emphasizes the need for open conversations about suicide, asking direct questions to those who may be struggling, and providing support and resources for individuals in crisis. Kevin also addresses parents, urging them to have ongoing discussions about mental health with their children and to be aware of signs of distress.

• The 7 Habits of Highly Effective People: A Brief Guide – Download our guide for a summary of principles and practices that can help you cope with change in resilient, creative ways.

Episode 291 | Join serial entrepreneur and author David Meltzer as he shares his journey from a mindset of scarcity to one of abundance, discussing the highs and lows he experienced along the way. David also provides insights on sales leadership and the importance of treating sales producers well.

• 8 Techniques to Get Beyond the Gatekeeper: Gatekeepers are typically in their role because they are good at it. After all, their job is to protect their leader's time and attention. But this doesn't need to be an adversarial relationship. With a few techniques—and honest communication—we've found that gatekeepers will admit nearly anyone.

Episode 290 | Intentional disruption and constant reinvention are among the mindsets renowned entertainer Donny Osmond says have set him up for success. Donny shares insights on the importance of disrupting yourself, making strategic decisions, and surrounding yourself with smart people. He also discusses his meticulous preparation process and the importance of being adaptable and spontaneous in the face of unexpected situations.

• Thriving Through Tough Times: Download our guide and explore four tactics you can use to navigate the negative mindsets that creep in during times of stress.

Episode 289 | Knowing and understanding the triggers that can hinder inclusivity is more important than ever before. Sally Helgesen, an expert on women in leadership and building inclusive cultures, joins us to discuss her new book Rising Together: How We Can Bridge Divides and Create a More Inclusive Workplace. Sally emphasizes the importance of professionalism and the need for leaders to focus on specific actions to create a more inclusive workplace.

• Inclusive Leadership: Three Keys to Build an Authentic, High-Trust Organizational Culture

Episode 288 | Boost your brain health with this masterclass on how to unlock the untapped potential of the brain and accelerate its health and power. Bestselling author and brain coach Jim Kwik shares his personal story of overcoming childhood trauma and learning disabilities, and emphasizes the importance of mindset, motivation, and methods in achieving limitless success. He also provides practical tips for improving brain health, such as maintaining a healthy diet, managing stress, and getting enough sleep.

• Manage Your Energy to Do Your Job Well: 5 Tips for Constant Self-Renewal—To identify areas where you're putting yourself at risk of burnout, answer the questions in our guide, then choose one good self-care habit you can start practicing this week.

Episode 287 | The way we work is changing. To learn more about how to make the most of the changes, join Josh Bersin for a conversation about the future of work. Josh discusses the shift to a post-industrial economy and the importance of creating a work environment that allows individuals to express their personal aspirations and add unique value to the company. He emphasizes the role of managers as coaches and developers, rather than bosses, and highlights the need for clarity and productivity in the workplace. Josh also addresses the topic of The Great Resignation, stating that burnout is a management and leadership issue, and emphasizes the importance of creating an environment that supports mental health and well-being. He concludes by discussing the future of work, emphasizing the need for flexibility and adaptability in the face of rapid change.

• 3 Steps to Build a Culture Where Teams Thrive: To provide lasting support to their people, organizations need to build a winning culture with inclusive, high-trust values that help their people succeed both at work and outside of it. Download and share this guide and help your organization align its culture and values with what’s best for its people.

Episode 282 | Trust that this is an episode you don’t want to miss with leadership expert, psychologist, and bestselling author Dr. Henry Cloud. Dr. Cloud explores the topic of trust, focusing on understanding when to give, withhold, earn, and repair it. Dr. Cloud provides practical insights on how leaders can build and repair trust in personal and professional contexts.

• 7 Ways to Build Trust Between You and Your Team: Use our toolkit to build trust necessary to propel your organization forward.

Bestselling author and hospice specialist Bronnie Ware reveals the profound insights she gained from caring for the dying. Delve into Bronnie's personal journey from a corporate career to a life dedicated to helping others live without regret. Discover the top five regrets of the dying and how they can transform your perspective on life. With Bronnie's wisdom and heartfelt storytelling, this interview will leave you inspired to embrace authenticity, purpose, and a life free of regret.

• Listen Like a Leader: Read our guide to learn how to listen and then pick one or two skills you can start building this week.

Be inspired to trust yourself, embrace risks, and pursue goals with unshakeable belief. Join renowned performance coach Tim Grover as he shares insights from training legends like Michael Jordan, Kobe Bryant, and Dwyane Wade. Use his lessons on risk-taking, self-confidence, and leadership adaptability to unlock your own potential.

• 5 Ways to Multiply Your Team’s Natural Genius: Download our guide to help your leaders get the most from their team.

Don’t regret a life half-lived. Join Michael Bungay Stanier for this episode full of insights into the value of coaching in leadership, practical tips for staying curious and avoiding the ‘advice monster,’ and the significance of embracing meaningful projects to live a fulfilling life.

• 3 Leadership Actions to Amplify Your Organization's Impact: Download our guide for three actions your leaders can take today to transform your teams' efforts into high-value results.

Tiffani Bova joins Scott Miller to explore the crucial interplay between customer and employee experiences in driving business growth. Drawing from her extensive research and expertise, Tiffani reveals how companies can no longer afford to prioritize one over the other, but rather must strike a delicate balance. Delving into real-world examples and practical insights, they discuss the importance of technology, streamlined processes, talent investment, and leadership's role in creating a culture where employees thrive.

• 3 Steps to Build a Culture Where Teams Thrive: Download and share our guide, 3 Steps to Build a Culture Where Teams Thrive, and help your organization align its culture and values with what’s best for its people.

Join critically acclaimed author, world-renowned speaker, educator, and pastor, Dr. Eric Thomas, as he shares his creative, common-sense approach to living a successful, satisfying professional and personal life. Known to many as ET, Dr. Thomas speaks on the importance of establishing healthy, sustainable habits that breed character and ultimately pave the way for success.

• How Effective Leaders Get Results - 7 Ways to Be More Proactive: Learn how taking initiative in small, specific ways can help you reach your goals—for your team, your career, and your life.

Episode 262 | Join author, speaker, podcast host, and Harvard Business Review contributing editor Amy Gallo for a transparent conversation on conflict, communication, and workplace dynamics. Amy identifies eight familiar types of difficult coworkers and provides practical strategies for working with each of them more effectively.

• 6 Ways Your Leaders Can Build Trust and Avoid Breaking It: Building trust and inspiring your teams to meet performance goals—while fostering professional growth, productivity, and commitment—are all part of creating a culture that thrives.

Transform the value proposition of your personal and professional life with insights from restaurateur and author Will Guidara. Will shines a light on what needs to happen to make someone’s experience with you meaningful and memorable from start to finish.

• Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.

Episode 255 | Learn how to turn uncertainty into opportunity by joining FranklinCovey's senior leadership consultants and change experts, Marché Pleshette and Andy Cindrich. Come away with an understanding of the different zones of change and be empowered with the knowledge you need to succeed.

• The Energy of Change—5 Leadership Behaviors to Drive Collective Action in a Fluid Landscape: Help your leaders prepare their teams to move through change and transform your organization’s approach to change by downloading and sharing this guide.

Episode 252 | Join CNBC’s Senior Media & Tech Correspondent Julia Boorstin as she breathes life into a couple of the stories of the more than 60 women she features in her new book, When Women Lead: What They Achieve, Why They Succeed, and How We Can Learn from Them. Julia offers practical tips for men and women alike to consider, highlighting vulnerability and humility as keys to successful collaboration.

• How to Build Trust and Unleash the Potential of Your Direct Reports: Download this guide to help build trust with your team, unleash potential, and become a Trust & Inspire leader.

Optimize your greatness with NYT bestselling author Lewis Howes, as he provides a framework for helping each of us determine our unique meaningful mission. Lewis describes the difference between success and greatness, reminding us that we need to put ourselves out there, take chances, and be resilient, not just for ourselves, but in service to others.

• Learn From Your Past: Use this tool to learn how to effectively shift your mindset and ensure a better future for yourself.

Empower yourself with the knowledge you need to set effective boundaries by joining bestselling author Nedra Glover Tawwab for a conversation on the importance of clarity in relationships. Nedra offers insights on how to set physical, intellectual, emotional, time, and material boundaries in a way that you can end the struggle and experience the freedom of truly being yourself.

• Balance Courage and Consideration: Evaluate how well you model these two components of effective communication.

Join the entrepreneur, award-winning filmmaker, speaker, writer, and podcast host, Jay Fantom, as he models how telling your story can be an impactful source for good in a challenging world. Jay opens up about addiction, bullying, and owning your story in this vulnerable conversation about perseverance and ultimately becoming the best version of yourself.

• Listen to Understand: Set aside assumptions and enhance your understanding with this tool. 

Join physicist, entrepreneur, and Wall Street Journal bestselling author Safi Bahcall for a conversation about nurturing crazy ideas that win wars, cure diseases, and transform industries. Safi outlines the five laws of Loonshots, including Mind the False Fail, Listen to the Suck with Curiosity, and Create an Innovative Structure.

• Innovate Like A Champion: Learn the real job to be done by identifying four common types of struggle.

Join New York Times bestselling author Jenna Kutcher as she poses the question: how are you really? The marketing guru and host of “The Goal Digger” podcast shares how to build a bridge between your dreams and your reality, with practical tips on facing a fear of failure and living your best life.

• Create Your Extraordinary: Use this tool to set goals in your most important roles.

Join world-renowned coach and mentor in the study of high performance, Dr. Ruth Gotian, as she illustrates how intrinsic motivation, perseverance, strong foundation, and lifelong learning contribute to success.

• Identify Your Wildly Important Goals: Use this tool to create clear priorities that align with your organization's strategy.

Episode 201 | Join bestselling author Stephen M. R. Covey as he discusses his newest and most transformative book, Trust & Inspire. Stephen makes the compelling argument that even though our world has changed drastically, our leadership style has not. Learn practical ways to adapt to the ever-evolving leadership landscape by shifting your mindset to become a trust and inspire leader.

• 10 Phrases Leaders Use to Build Trust with Team Members: Use our guide to learn 10 phrases that build a culture of trust in your organization.

Join New York Times bestselling author, Emmanuel Acho, as he discusses how goal setting can be misleading, how to achieve greatness in the midst of doubt and how tackling our fears can lead to all we want.

• Shift Your Paradigms: Get breakthrough results by assessing your mental maps.

Join worldwide bestselling author, Robin Sharma, as he shares profound and impactful insights into discovering your gifts and talents to lift yourself and others.

• What Could Make a Difference? Use this tool to determine the single most impactful change you could make in your life.

Join bestselling author and customer loyalty expert Fred Reichheld as he shares how organizations have achieved success by focusing on the primary purpose of business—enriching their customers’ lives.

• Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.

Join bestselling author Dorie Clark as she shares her experience in attaining goals, pivoting out of comfort, establishing a strong network, and staying focused, all as part of playing and succeeding in the long game.

• 4 Steps to Refine and Execute Your Team Goals: Download our tool to learn how to talk about goals in more specific and measurable ways.

Join prolific author, customer service, and lifestyle expert Colin Cowie as he shares captivating insights around pivoting your business, high-level customer service, and how to stand out in your industry.

• The People Business: Every company is in the same business, the people business. What are you doing to ensure all of your systems, processes, strategies, and ongoing focus is about an obsession with people?
• Surprise With Unexpected Extras: Engage your team and brainstorm your way to increased customer loyalty with this tool.

Join Mindy Henderson for a revealing conversation around the capabilities, labels, and mindsets that surround people with disabilities. Learn how assuming good intent and tying it to meaningful actions can enable everybody to help each other.

Join leadership coach and author, Sally Helgesen, as she discusses topics like the disease to please and how to embrace your ambition and many other habits that frequently hinder your efforts to achieve more in your career.

• Examine Your Communication Style: Are there ways to communicate that differ from yours but may be just as effective?
• Balance Courage and Consideration: Evaluate how well you model these two components of effective communication.

Join the author of the bestselling “Badass” series, Jen Sincero, as she shares insights around developing new habits, defining your boundaries, and becoming your best self.

• Champion Yourself: Talking negatively about others is gossip and toxic, talking negatively about yourself is even worse. Become more deliberate about the words you choose. 
• What Could Make a Difference? Use this tool to determine the single most impactful change you could make in your life.

Join Chris McChesney, author of The 4 Disciplines of Execution, as he shares new insights and client experiences from the newly released second edition of the book and what 20 years of implementation has taught him about strategy execution.

• 6 Principles to Engage and Lead Leaders: Leading leaders is arguably the most demanding role in any organization. One that can sink you or elevate you, depending on how well you practice many of these principles.
• 4 Steps to Refine and Execute Your Team Goals: Download our tool to learn how to talk about goals in more specific and measurable ways.

Join bestselling author Adam Grant as he shares insights from his new book, Think Again: The Power of Knowing What You Don't Know. Learn how to challenge your intuition, intake and implement criticism, and establish a challenge network to push your thinking to greater levels.

• Experience and Interpersonal Skills: Maintain value for your own experiences and resist making them the lens you always look through when hiring and promoting your associates.
• 5 Signs You're Too Reactive: Spot when you tend to lose your cool.

Join astrophysicist, lawyer, and bestselling author of Think Like a Rocket Scientist, Ozan Varol, as he sheds light on the unique way rocket scientists think and how that perspective, idealism, and eye to the sky can propel your business forward.

• Learn From Your Past: Use this tool to examine mindset shifts you have made and gain insights to effectively shift your thinking in the future.

Join business model and innovation expert, Alex Osterwalder, as he shares critical practices and strategies to avoid innovations ruts, position your business to prosper in the midst of market disruption and stay ahead of the innovation curve.

• 6 Questions to Build the Business Acumen of Your Team: If you’re a people leader, ask yourself these six questions to educate your team on your money-making model and all of the levers at their disposal to drive profitable growth.
• Innovate Like A Champion: Learn the real job to be done by identifying four common types of struggle.

Join bestselling author and On Leadership favorite, Stephen M. R. Covey, as he shares his new insights into the evolving role of leadership and the critical shift necessary to lead successfully in the years to come.

• 7 Ways to Build Trust Between You and Your Team: Use our toolkit to build trust necessary to propel your organization forward.
• The Opposite of Effective: Scott Miller reflects on an experience with Stephen. M. R. Covey to compare and contrast effectiveness and efficiency.