Why can Uber find you but not 9-1-1?

Did you know that the current 9-1-1 emergency service was designed for the analogue phone system? It is undergoing a drastic change to support callers in this digital era. Hear from Joann Fox, industry manager of NG 9-1-1 at Esri Canada, as she unpacks layers of complexity in this transformation and the vital role that GIS plays in it.