Beyond the Code: Deploying Empathy • Michele Hansen & Hannes Lowette

This interview was recorded for GOTO Unscripted at GOTO Aarhus.
gotopia.tech

Read the full transcription of this interview here

Michele Hansen - Author or "Deploy Empathy" and Co-Founder of Geocodio
Hannes Lowette - Head of Learning & Development at Axxes, Monolith Advocate, Speaker & Whiskey Lover

RESOURCES
deployempathy.com
brenebrown.com

DESCRIPTION
Code is always a means to an end rather than the end product itself. It’s extremely important to understand the broader picture and see what the code that you or your team are going to write is helping to solve.

Michele Hansen, author of Deploy Empathy and co-founder of Geocodio, reveals some of the best practices around understanding your users and responding to their needs. Join Michele and Hannes Lowette, head of learning & development at Axxes, while they dive into how to run successful and useful customer interviews.

RECOMMENDED BOOKS
Michele Hansen • Deploy Empathy
Jim Kalbach • The Jobs to be Done Playbook
Brené Brown • The Gifts of Imperfection
Brené Brown • I Thought It Was Just Me (but it isn't)
Brené Brown • Dare to Lead
Stone, Chaparro, Keebler, Chaparro & McConnell • Introduction to Human Factors

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