Designing Multi-Factor Authentication with Blair Shen and Bethany Sonefeld

In this episode we talk about:

• How designing for security is different from (and the same as) designing for other types of experiences.
• How to tackle aspects of the user experience that may be necessary but are perceived as annoying roadblocks.
• How to anticipate where things might go wrong for the user.
• How to effectively collaborate with technical teams.

Bethany Sonefeld is the founder of Create With Conscience, a space dedicated to educating and committing to building healthier technology. Create With Conscience was something Bethany developed out of interest in creating a healthier balance of technology in her own life. Bethany is a design manager at Duo Security and was previously at Cloudflare, RetailMeNot, and IBM.

Blair Shen is a product designer at Duo Security and was previously at Cloudflare and Harry&David. She is also a YouTube content creator, where she mentors and coaches aspiring UX designers.