Carlie Hundt and Devon Hirth believe a UX designer’s role is to “lift up the voices of the people trying to access and use government services.” Trust is really important. How do we build trust through the user experience, particularly when you are asking for personal information?
In this episode, we talk about:
Both Carlie Hundt and Devon Hirth work for Code for America, a civic tech non-profit, in the Safety Net Innovation Lab. Carlie is Staff Product Designer and Devon is Staff User Experience Designer.