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Human-Centered Security

What Do You Know About Alert Fatigue? An Interview with John Robertson

20 min • 31 juli 2024

“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.”


In this episode, Heidi interviews John about what he’s learned about designing for security analysts. We talk about:

  • The importance of understanding user workflows. “Alert fatigue” is just a saying until you actually observe it in action.
  • While trust is hard to measure, it’s critical for improving the security user experience.
  • Practical tips on how to promote cross-disciplinary collaboration.


John Robertson is a researcher interested in the experience of technical users, especially those in cybersecurity. Recently his focus has been understanding workflows of Cybersecurity Analysts in Security Operations Centers.

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