Creating a 360 Customer Experience

Cindy Breshears is the Chief Transformational Officer (CTO) at Bluewolf, an IBM Company. In this role, Cindy is responsible for providing digital transformation leadership for Bluewolf and IBM strategic accounts. She has been a CIO for multiple organizations over the last 16 years and recently sat down with us on IT Visionaries to discuss one trend, in particular, that is taking over the IT landscape: customer experience.

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Salesforce and MIT recently teamed up to create a whitepaper exploring what happens when AI meets CRM.

Read: AI Meets CRM: An MIT Tech Review Whitepaper

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