Creating a Team of Problem Solvers with Epicor’s Himanshu Palsule

In the sport’s world, some teams have all the talent they need to win championships, but, oftentimes they can’t seem to put it all together to be the last team standing at the end of the season. On the other hand, there have been moments when the most unlikely teams come together to shock the world. But when you look back, their success is not so surprising. It’s simply that their culture, their togetherness, was underrated. Championship teams don’t just appear; instead they are built. Company cultures are a lot like teams. Winning is the work, and work must get done. This is especially true when complex software products have to be created that solve problems for customers. Himanshu Palsule, the President and Chief Product and Technology Officer at Epicor, explains how the team works together at Epicor.

“We operate pretty flat, including our CEO, Steve Murphy, who’s a process engineer himself. We  all roll up our sleeves and talk to the person that has the answer versus sort of go down a hierarchy of people. If you want to succeed at Epicor, you need to be comfortable with that.”

Part of building a great team is when leaders are members of the team too and not above it, and everyone works together. Another aspect of being on a successful team is being able to define what the team does well, stick to that core identity, and then having respect for other teams for what they do best. Every game is a series of problems and then solutions. Solve enough problems and the game is won. Great teams create cultures that identify each problem correctly and then work together to solve them.

On this episode of IT Visionaries, Himanshu discusses how the Epicor team works together to provide enterprise resource planning software. To do their job effectively, he describes a culture of teamwork that extends to even incorporating the fans, the customers, into the team too. Enjoy the episode!

Main Takeaways

• Being a Vendor/Coach: Sales go ary when salespeople either push a client too hard to take on more than they need or allow a client to overcommit to more than they require. Rather than thinking from only a sales perspective, it is helpful for a vendor to think of themselves as the client’s coach. With this mindset, they seek to help educate and support the customer so that their business can succeed. This mentality allows long-standing relationships based upon respect to develop.
• Core Identity Versus Respecting Other Players: As a large player in an industry, it’s important to identify core company work and stick to that. If there are other players with a specific technology to solve a particular problem, it’s good to respect their product and allow them to do what they do best too. A large player in the industry doesn’t have to do everything; they just need to do their thing.
• Creating a Problem-Solving Culture: A constructive culture is essential to solve project problems and get work done. Creating an environment where hierarchy is not rigid and communication is fluid is one key. Another key is providing some guardrails to brainstorming sessions in a group of can-do people. Parameters can drive creativity.
• Fielding a Good Team: Team building involves creating places for people to learn. Partnerships with academic institutions certainly can help. It’s also important to look for potential employees who have a specific skillet that can be adaptable even if they haven’t done the exact type of work before. These sorts of workers can be trained to be very productive members of the team.

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