Modernizing and Humanizing the Digital Workforce with Ram Palaniappan

Hey Google, can you tell me the last time the Chicago Cubs won the World Series?... Digital assistants, we’ve all used them for varying things. Maybe it was scheduling an alarm or checking the weather, the uses of these assistants continue to evolve. And while they reside on our desktops, within our phones, and in the speaker that sits on our countertops and as this digital workforce sits ready in the wings, why are consumers refusing to adopt it at the rate of other technologies? Luckily, Ram Palaniappan of TEKsystems is here to answer those questions. On this episode of IT Visionaries, Ram discusses how he and his team are modernizing the digital workforce with an eye on humanization, and why unstructured data sets are unlocking more doors for today’s companies.

• The main concern with the digital workspace is not about automation, it’s about adoption
• Voice assistants are just starting to scratch the surface of their capabilities
• Companies like Uber and Airbnb have changed the structure of how businesses now operate

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