E45. The Anatomy of a Service Ticket

Join Matthew Fisch and Zach Keeney of FortMesa on the MSP Cyber Roundtable along with special guests David Sohn and Dean Trempelas from Helpt as they talk about the lifecycle of a service issue, the ingredients of a ticket, and general best practices around resolving end-customer issues. In addition, we go over Essential 8 Framework at a high level.