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Phronesis: Practical Wisdom for Leaders with Scott Allen

Bill Eddy - Managing 'High Conflict' Personalities

38 min • 27 september 2023

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Bill Eddy, LCSW, Esq. developed the high conflict personality theory to explain the driving forces behind people who present the most challenging behaviors. He is an expert on managing disputes involving high-conflict situations and 5 high conflict personality types, including a subset of those with narcissistic, borderline, antisocial, histrionic, and paranoid personality disorders. He has trained over 200,000 professionals in 10 countries on understanding and managing high-conflict disputes, including lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, law enforcement, therapists, and others.

As an attorney, Bill was a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Before becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years of experience providing therapy to children, adults, couples, and families in psychiatric hospitals and outpatient clinics.

He serves on the Straus Institute for Dispute Resolution faculty at the Pepperdine University School of Law. He is an Associate Professor at the University of Newcastle Law School in Australia. In 2021, Bill received a Lifetime Achievement Award from the Academy of Professional Family Mediators.

Bill has a popular blog on the Psychology Today website with over 3.5 million views and is the author and co-author of twenty books on high-conflict personalities, including two award winners (see all books here):

A Quote From this Episode

  • "About 10% of people have these extreme behaviors, and they don't stop themselves and they are dysfunctional."

Resources Mentioned in This Episode

About The International Leadership Association (ILA)

  • The ILA was created in 1999 to bring together professionals interested in studying, practicing, and teaching leadership. Plan for ILA's 25th Global Conference in Vancouver, British Columbia, October 12-15, 2023.


About The Boler College of Business at John Carroll University

  • Boler offers four MBA programs – 1 Year Flexible, Hybrid, Online, and Professional. Each MBA track offers flexible timelines and various class structure options (online, in-person, hybrid, asynchronous). Boler’s tech core and international study tour opportunities set these MBA programs apart. Rankings highlighted in the intro are taken from CEO Magazine.


About  Scott J. Allen


My Approach to Hosting

  • The views of my guests do not constitute "truth." Nor do they reflect my personal views in some instances. However, they are views to consider, and I hope they help you clarify your perspecti
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