Dr. Therese Huston - Let's Talk: Make Effective Feedback Your Superpower

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Therese Huston, Ph.D., is a cognitive scientist at Seattle University and the author of three books.  Her new book, Let’s Talk: Make Effective Feedback Your Superpower, was just published by Portfolio / Penguin Random House, and the New York Times called her last book, How Women Decide: What's True, What's Not, and Why It Matters, “required reading on Wall Street.”  Therese received her BA from Carleton College and her MS and PhD in cognitive psychology from Carnegie Mellon University. She’s currently enrolled in a graduate program in Organizational Leadership at Oxford University.  In 2004, she founded the Center for Excellence in Teaching and Learning at Seattle University.  Her first book, Teaching What You Don't Know, was published by Harvard University Press.  Therese has also written for the New York Times and Harvard Business Review and her last book was named a summer reading title by Oprah.com. 

Therese gives talks and leads workshops on how to create more inclusive workplaces.  Microsoft, Amazon, Cleveland Clinic, and TEDX have all asked Therese to speak on creating more inclusive workplaces.  Her favorite place to speak was Harvard Business School to a standing-room-only crowd, and her least favorite was a conference in Denver where no one showed up. To learn more, visit her Website.

Quotes From This Episode

• "The three types of feedback that employees need are appreciation, coaching, and evaluation."
• "Carolyn Wiley looked at 50 years’ worth of data on different types of feedback and found that roughly 80% of managers think they give feedback and appreciation...Whereas only 20% of employees feel that they hear it frequently enough."
• "There’s a great team out of the University of Michigan that found the best performing teams get 5.6 pieces of praise for every piece of criticism"
• "You want to state your good intentions when you’re giving feedback."
• "The specificity of the feedback women get is less specific praise and less specific coaching."

Resources Mentioned In This Episode

• Book: Thanks for the Feedback by Douglas Stone and Sheila Heen
• Project Implicit: Implicit Association Test
• The Cuckoo's Calling by Robert Galbraith
• Everything I Never Told You by Celeste Ng

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