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In this Dear Melissa segment, Melissa answers a subscriber’s question about choice architecture and competing priorities between the business and the customer.
Q: How do you balance the ethics of choice architecture as a product manager who is responsible for satisfying possible divergent priorities between the business and the customer? What is our duty when priorities may conflict?
Hear Melissa talk about:
Choice architecture and dark patterns
What to do with your priorities conflict with each other
How ethics in product is vital to how you view your products
Resources
Melissa Perri on LinkedIn | Twitter
MelissaPerri.com
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Previous guests include: Shruti Patel of US Bank, Steve Wilson of Contrast Security, Bethany Lyons of KAWA Analytics, Tanya Johnson Chief Product Officer at Auror, Tom Eisenmann of Harvard Business School, Stephanie Leue of Doodle, Jason Fried of 37signals, Hubert Palan of Productboard, Blake Samic of Stripe and Uber, Quincy Hunte of Amazon Web Services
Check out our Top 3 episodes:
Check out our Top 3 episodes:
- Episode 177: The Evolution of User Research: A Conversation with Steve Portigal, Author of Interviewing Users
- Tackling Product Research with C. Todd Lombardo
- Episode 128: Scaling Product Operations with Blake Samic, Former Global Head of Product Operations at Stripe and Uber
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