Ready for a chuckle? Richard chats with Mike O'Neill about a number of stories from his work as a Premier Field Engineer for Microsoft. While it's best to always be kind, some of these mistakes, especially the security ones, are shocking... Mike talks about offices where everyone was a domain administrator (including every ex-employee too!), keeping passwords secure in paper envelopes, and many more. You can't know everything, but if these stories are any indication, it's still worthwhile to ask and know more!