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ServiceNow TechBytes

Episode 51: Change Management

28 min • 29 april 2019

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about:

  • The value of change management to an organization
  • Change types: standard, emergency and normal
  • Managing the risks of changes
  • The Change Advisory Board

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