In this episode of the Smarter Sourcing podcast, John speaks with Bobby Lavan, CFO at Bowlero Corporation. They discuss Bowlero's procurement strategy, how its various vendors have been built up over 27 years, its decentralized approach, and how they're consolidating for cost efficiencies. They also talk about the challenges of implementing technology, why they're focused on performance marketing, and why personalization is the future of entertainment.
Topics discussed:
- How Bowlero has managed their procurement streams that have been built up over 27 years.
- Why they encourage everyone with a hand in procurement to think about spending every dollar as if it's their own.
- The challenge of technology implementation, and whether it's a cost center or an efficiency driver.
- Bowlero's decentralized approach to procurement and how they track every dollar.
- Why technology companies and their changing pricing strategies keep Bobby up at night.
- Why personalization powered by technology will shape the future of customer experiences.
- Why they're focused on performance marketing and practices that drive returns.