The Next-Gen AI ITSM Platform: SysAid

In this episode we speak with Avi Kedmi, CEO of SysAid, about the integration of generative AI into IT service management. They discuss the unique offerings of SysAid, the role of AI in enhancing service delivery, and the competitive landscape of AI in the ITSM sector. Avi shares insights on the evolution of AI within SysAid, the company's recent achievements, and his background in AI technology. The conversation concludes with thoughts on future trends in AI and its implications for the industry. In this conversation, Avi Kedmi discusses the transformative impact of AI across various sectors, particularly in education and IT management. He highlights the evolution of virtual agents, the importance of security in AI applications, and the challenges of integrating AI solutions into existing systems. Additionally, he provides insights into tailoring products for different industries and offers advice for young entrepreneurs looking to enter the AI space.

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