Special Sauce: Doug Crowell and Ryan Angulo on the Importance of Kindness (and Salt) [2/2]

On this week's Special Sauce, Doug Crowell and Ryan Angulo talk a lot about a lot of things, including their cookbook, the aptly titled Kindness and Salt: The Care and Feeding of Your Friends and Neighbors.

I asked them to dissect the unusual title, starting with "kindness." Doug explained, "It's a big part of what we do...We try to be kind in everything we do, in our relationships as a staff and also with our customers. So that would have to be a part of our book. That's our philosophy."

But what about the salt? Doug said, "The salt is sort of shorthand for just cooking...cooking with flavor and cooking with common sense and cooking with salt, literally...and salt has a double meaning, because sometimes we all get a little salty."

When I asked about the subtitle, Ryan noted, "That was our working title for the book pretty much since the beginning." And Doug pointed out, "That nicely encapsulates what we do."

I wondered whether that philosophy of caring for friends and neighbors extended to their kitchens, where in restaurant culture in general there has long been a traditional of verbal abuse. Does Ryan scream? "No," Ryan said. "Not at all. Well, it depends, but, I mean, you have to really be doing something like that's just really idiotic and just not respectful of the food or the restaurant to really make me mad. But on a day-to-day basis, no, I don't walk around yelling, and I know a lot of chefs do. That's kind of one of the biggest things I learned from working in kitchens is what I didn't want to do when I became a chef, and that was pretty much one of them."

Ryan and Doug also talked about the importance of the person greeting customers at their restaurants. "The person at the door has this dual responsibility. One is just friendliness, but the other one is this sort of mad air traffic control situation where you're trying to shuffle everything around and make it work and promise people they're gonna sit down in 15 minutes and they really will or an hour and a half and they really will. I think of that person as being second only to the chef as far as making the whole thing go."

According to them, one of their door people is from the South, and she has a magic word, a contraction in fact, that has disarmed many a peeved customer, but you're just going to have to listen to find out what it is.

The full transcript for this episode can be found over here at Serious Eats: https://www.seriouseats.com/2019/02/special-sauce-doug-crowell-ryan-angulo-2-2.html